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Customer Service Manager

Location:
Fereej Ibn Dirhem, Qatar
Posted:
March 28, 2019

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Resume:

ROWENA M. SAGALON

Madinat Khalifa South · *******9

ac8xgc@r.postjobfree.com

Food Service Worker with 5+ years in food preparations and service and a certificate in Food Handling and Safety. Possesses a knowledge of wines, entrees and the responsibilities of a successful restaurateur. Faithfully adhere to the highest standard of hygiene, quality customer service. Aiming to leverage my knowledge to effectively perform a management position at your restaurant.

EXPERIENCE

SEPTEMBER 2016 – PRESENT

WAITRESS, al wajba palace doha, qatar

Always arriving at work in correct uniform and being well presented.

Updating the Log Book in the family Kitchen frequently to ensure no information is lost between shift changes.

Responsible for ensuring the Family Dining & Family Kitchen are properly prepared for all operations on a daily basis.

Checking the Private Sitting Area & Pantry to ensure it is clean, tidy & appropriately stocked with drinks & food.

Keeping all service areas clean & tidy.

Performing frequent stock checks of all items in the Family Kitchen to ensure we have all the items we need for operations and that all food items are suitably within use by dates.

Responsible for filling in a daily Requisition form and handing it to Stores to ensure we are supplied with items we need for our operations.

MAY 2015 – JULY 2016

CAPTAIN WAITRESS, hotel roma tuguegarao city, philippines

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Able to answer any questions regarding menu and assist with menu selections.

Able to anticipate any unexpected guest need and reacts promptly and tactfully.

Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

Serve food courses and beverages to guests.

Set tables according to type of event and service standards.

Record transaction / orders in Point of Sales systems at the time of order.

Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Check with guests to ensure satisfaction with each food course and beverages.

Responsible for clearing, collecting and returning food and beverage items to proper area.

Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

Present accurate final bill to guest and process payment.

Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

Ensures that hotel brand standards and SOP's are consistently implemented.

Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

Completes the daily responsibilities that are set for each individual shift.

Complete closing duties, including restocking items, turning off lights, etc.

Conducts monthly inventory checks on all operating equipment and supplies.

Take an active role in coaching and developing junior staff.

Any other duties related to food and beverage service assigned by the manager.

SEPTEMBER 2012 – MAY 2014

WAITRESS, EMIRATES LOUNGES DUBAI AIRPORT, UAE

Serve the customers/guests with high quality of food & beverages prepared according to the established standards

Assist other staff in maintaining sufficient stock during the entire shift including checking all the received stock, make sure that the same is in accordance with the order, quality and quantity and display or store them

Ensure that the service station, outlet, area is kept clean and tidy at all times and that crockery and cutlery items are clean and arranged accordingly as per the standard defined procedure

Comply with and practice the company’s established Hygiene Policy and procedures especially in food & equipment handling, and ensure that the environment is clean and organized at all times

Attend to customer complaints satisfactorily or seek the assistance of the superior in charge when not in the position to provide solution to the problem and inform the Supervisor on duty at all times

Assist in collecting, loading and delivery of items to the outlets and perform other related duties as required

Comply with Corporate Occupational Health and Safety Responsibilities Standards

Apply the Quality Policy and Quality System established in accordance with ISO 9001:2000 International Standards and executes all responsibilities according to the department work procedures while reflecting the company’s Quality

EDUCATION

MARCH 2009

BACHELOR OF SCIENCE IN HOTEL, RESTAURANT AND TOURISM MANAGEMENT, saint paul university philippines

SKILLS

Team worker who is able to adapt in highly dynamic and changing situations.

Excellent problem solving and communication skills, with a focus on customer service.

Familiarity with point of sales terminals



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