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Sales Executive Customer Service

Sharjah, Sharjah Emirate, United Arab Emirates
March 28, 2019

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P.O.Box: ****

Sharjah, U.A.E.


The Personal Manager

HR Department

Sub: Application for the post of Debt Collection-Team Lead/Supervisor

Respected Sir,

I am AZIT KARIM SAUD, a graduate of Commerce in Management, Accounting and diploma in computer application. I have sufficient experience as a Team Leader. A dedicated Collections Team Leader understands how to motivate front-line collectors to ensure they meet operational goals.Provides exceptional leadership and good direction. Has seven years of experience in the collections industry, I would like to express my utmost interest to join your reputable and respectable company for any position that is closely related to my qualifications and experience. To testify my educational qualifications and professional experience, a detailed Resume is enclosed herewith for your kind assessment and appropriate action

The enclosed resume is a brief summary of my qualifications. I would be delighted to make myself available for a personal interview at your convenience.

Anticipating for your positive and prompt response.

Thanking you,

Sincerely yours


Mob: +971*********, email:




Tel: +971-*********

Email :


Seeking a position utilizing my experience and knowledge in working any equivalent position, this offers opportunities for personal growth and its latest developments in the sphere to enhance the firm to international standards .To promote the sales of products and services that will most benefit the customer-owner and to establish creditability through communication in a manner that will optimize the cooperative’s market share and savings, improve the efficiency, help achieve the mission and goals, and result in outstanding customer service .

Personal InformationÚ

Present Address : P.O. Box: 309 Sharjah

Nationality : Indian

Passport No. : L 2925041

Date of Birth : May 28, 1975

Marital Status : Married

Gender : Male

Visa Status : Visit visa- valid till 24-05-2019

Work ExperienceÚ

1.Worked as Team Leader with TAHSEEL ( Hadaf Al Khaleej Debt Collections LLC ) from August 2017 to December 2018

Duties & Responsibilities

Supervising a debt collection team focused on collecting high-risk bad loans.

Scheduled and coordinated repossessions when all else failed.

Taught collectors to get and keep people on the phone.

Always followed the Fair Debt Collections Practices Act and ensured collectors did as well.

Assisted staff in meeting collections goals.

Trained managed and developed a strong collections team.

Ensured all collectors followed the mandates of the Fair Debt Collections Act to protect business from liability.

Monitored calls and completed spot audits.

Evaluated employees and recommended firing for those who consistently were unable to meet collection goals.

Followed company procedures policies and mandates.

2. Worked as Team Leader with Trust Debt Collection, Sharjah from July 2016 to Aug 2017.

Duties & Responsibilities

Oversee day-to-day activities

. Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Strong negotiating, counselling and problem solving skills.

. Listen to team members’ feedback and resolve any issues or conflicts

Encourage creativity and risk-taking

Set clear team goals.

3.Worked as Senior Debt Collector with Derby Debt Collection LLC, Dubai from July 2014 to June 2016.

Duties & Responsibilities

Personal Loan and Credit Cards Debt Recovery.

Negotiating, settlements with clients.

Making outbound collection calls to debtors.

Working with debtors to work out payments.

Locating and establishing contact with debtors.

Leadership and business development skills.

Knowledge of proper and ethical debt collection techniques.

Strong negotiating, counselling and problem solving skills.

Ability to be discreet while working with confidential information.

Able to work individual as well as in team

Always accurate and on time in completing duties

Following up clients on previous payment arrangements.

Responsible for monitoring individual effectiveness and performance

4.Worked as Team Leader with ABC Personal Loan Rescheduling Services, Dubai from November 2013 to June 2014,

Responding to telephone inquiries using standard scripts and procedures.

. Personal Loan and Credit Cards Debt Recovery.

Negotiating settlements with clients.

Target and Pressure oriented task.

Knowledge of proper and ethical debt collection techniques.

Working knowledge of Microsoft Office

Strong negotiating, counselling and problem solving skills.

Locating and establishing contact with debtors.

Achieving all our collection activities in strict compliance with local laws and international best practices

5. Worked as a Senior Debt Collector with TAHSEEL ( Hadaf Al Khaleej Debt Collections LLC ) from March 2011 to August 2013.

Duties & Responsibilities

Personal Loan and Credit Cards Debt Recovery.

Handling collection software for task updating.

Handling the Debtors and the clients (Banks).

Target and Pressure oriented task.

To create a professional and friendly environment providing fast, flexible and efficient service to our customers.

Responsible for monitoring individual effectiveness and performance.

Achieving all our collection activities in strict compliance with local laws and international best practices.

6. Worked as an indoor sales executive in Oriental Stores.LLC, (dealers in Rado, Tissot, Mido, Odeon and Sarcar Watches) Dubai, UAE. From March 2008 to March 2011.

Duties & Responsibilities

Interacts with the customers and keeps positive relationship with them.

Building up better product knowledge.

Contact and conduct after sales services

7. Worked as a Marketing Executive with Al Mohafiz Security Equipments

Trading.(LLC) Dubai, UAE from June 2007 to Jan 2008

Duties & Responsibilities

Research new market opportunities

Map out potential customers and competitors

Provides status reports to management on overall sales and marketing activities

Maintaining hard copy and electronic filing systems

Coordinate with marketing, sales and technical groups to facilitate marketing


8. Worked as a Sales Assistant / Accountant with Aishwarya Enterprises from July 2005 . To February 2007

Duties & Responsibilities

Ø Supervise checking of all in-shipments for accuracy against the delivery ticket,

Ø Proper quantity, price as ordered, and quality

Ø Day today accounting works and Inventory control

Ø Purchase products of quality that will result in customer satisfaction

Ø Dealing with suppliers and sales staff

9. Worked as an Area Sales Executive with Smartgloves from Jan. 2001 to June 2005.

Market analysis, guiding and over viewing executives.

10. Worked as a Sales Executive with Eagle Threads from Nov. 1997 to Jan. 2001.

Dealing in Industrial Thread, exploring new field for marketing

11. Worked as a Marketing Executive for Vinu Associates from July 1996 to Oct 1997.

Dealing with client customers and market analysis

Educational QualificationÚ

Bachelor of Commerce (Management &Accounting) from University of Kerala, India1996.

Computer KnowledgeÚ

MS Office 2003 (Windows, MS Word, MS Excel, PowerPoint.) and Internet

Communication SkillsÚ

English, Hindi, Malayalam & Tamil – Speaking

English, Hindi and Malayalam – Reading and Writing.

The following positive attitudes are to my creditÚ

Ø Customer service experience in an office setting

Ø Positive thinking & High Perseverance

Ø Adaptability and Hardworking

Ø Flexibility and willing to learn more

Ability to perform under pressure and stressful conditions

Strong ability to multi-task, prioritize and execute

Excellent communication & Inter personal skills

A fast learner who can quickly understanding and articulate new technologies and processes

Interest and ActivitiesÚ

Numismatics, Reading and Traveling

Playing Cricket and Badminton.

Shodan Black Belt (Okinawa Koshiki Goju-ryu karate do)


I hereby declare that the above furnished information’s are true to the best of my knowledge and belief

Azit Karim Saud.

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