Administration & Facilities Professional
General Administration & HR / Facility / Travel / Security Management
A skilled Administration, Facilities and HR professional with over 21 years of experience in General Administration, Facilities Management, safety and security of employees and relevant compliances.
A self-motivated individual with the ability to work independently
Ability to supervise team activities and direct them towards attaining goals
Expertise in framing SOP’s for efficient operations of Administration Department.
Deft in analyzing, planning and managing budgets and cost control through optimum utilization of resources.
An expert in end to end Vendor Management.
AIRCEL LIMITED, GURGAON
Head – Administration & Facilities December 2008 to till date
(Corporate, Finance Shared Services & IT Office)
2008: Joined as Manager-Administration
2016: Elevated as Head – Administration & Facilities for Corporate, FSS & IT office
Key Responsibilities: - Facility Management
Responsible for providing facility services to 700 internal customers covering an office space area of 180000sq ft.
Handling complete facilities and infrastructure set up including repair and maintenance.
Timely renewal of all AMCs for AC’s, UPS, DG’s and Electrical Panel’s
Timely checks like A-check, B-check, C-checks and overhauling of DG’s for Stand-alone facilities
Being responsible for the housekeeping and handling the manpower.
Providing necessary support and guidance for managing site events for internal and external stakeholders.
Managing Facility Helpdesk to ensure prompt responses & quick actions to resolve employee’s queries and take feedback for continuous improvement.
Worked closely with HR and other business divisions to strategically manage space planning.
Contributing to plans for renovation, relocation, & other activities related to physical facilities for the departments.
Conducting Audits to ensure compliance to SLA’s and SOP’s pertaining to Administration.
Any queries or escalations from internal customers were seriously taken up and ensured closure within TAT specified.
Complete Management of Billing and MIS for locations.
Ensured all compliances are adhered to by the agencies
Formulating and achieving functional objectives, maintaining proper records for ISO Audits.
Responsible for finalization /issuance/termination of the contracts of security agencies working with Aircel across the locations.
Conducted security survey of the site with respect to manpower and technology deployment at various locations and following up on physical checks of company assets on monthly basis
Ensured weekly training for security staff on various security subjects and current security trends. More emphasis was given on women safety considering present scenario.
Ensured policies and processes related to physical security are followed by security staff and monitoring Access Control systems to avoid any breach of security.
Ensured all compliances are adhered by agencies.
Adherence to fire safety norms by conducting regular fire-fighting evacuation drills as per the organizational processes.
Ensured proper maintenance & Upkeep of all safety, security & surveillance systems inside the premises.
Vendor evaluation basis cost and service expertise for selecting appropriate vendor partners.
Vendor performance management to ensure deliverables as per agreed SLA’s.
Vendor Finalization in coordination with Commercial Department.
Budget and AOP Management
Planning and aligning Annual Operating Plans of Admin Function.
Ensured daily MIS of admin resources to track expenses as per budget allotment.
With the team’s help ensured plan for cost optimization and emphasis was given on continuous improvement process.
Overseeing Travel Management System to ensure adherence to internal processes to control cost.
Ensure clear policies are in place for all aspects of business travel as required by the company.
Managing Employee Engagement Events end to end.
Attendance Management for Facilities
Leave Management for employees on the mentioned facilities
Employee Exit Clearances and Exit Interviews
Office Services and Additional Responsibilities
Ensured smooth functioning of office services – including courier/dispatch management, conference room booking and maintenance of requisite registers and records for such services
Ensured timely procurement of stationery, printing material and other office equipment.
Recognized as one of key team member in EBITDA contribution: Contributed to the EBITDA 150 target of organization by facilitating a saving of Rs.40 lakhs in Admin Department in 2015.
Successfully brought down Operational cost leading to a monthly saving of approx. 20 lakhs through various cost control measures.
Specially recognized for successfully completing ISO audits with no NC’s.
Ensured proper plan for Business Continuity during exigencies.
Emphasis on continuous improvement of process and team work lead to savings
Focused on regular training sessions to Housekeeping and Security teams has given space for individual growth which increased in productivity
Ensured Uptime of critical infrastructure equipment and services- UPS>99%, AC>95%, AV/VC-100%, DG>99%.
SMEC International Pty Ltd
Sr. Executive Assistant to EDI (South Asia) & MD – India October 2000 till December 2008
Managing & supervising soft facilities including Housekeeping and cafeteria management.
Managing the office of Executive Director – International – South Asia
Preparing Travel MIS for cost control.
End to end Expat Management
Responsible for organizing Air / Train Tickets & Hotel Bookings and Foreign Exchange Management, organizing Visas for International travels.
Functioned as SPOC for India for coordinating with the International Office and all the Expatriates
Managing Mega Employee Engagement Events end to end.
Awarded “Best Performer of Year” with Gold Medal in 2005
Accredited with an award for “Outstanding and Loyal Employee” from SMEC Corporate Office, Australia at the Annual Awards Ceremony in the Nov’07
Played a pivotal role in standardizing approach & operations in 5 high-impact areas namely, Travel (Air)/ Transportation, Operations & Maintenance, Security and Hotels/ Guesthouses Management
TQMI Pvt. Ltd.
Coordinator MD’s office - June 1996 to September 2000
Managed appointments and handled all the correspondence of the MD’s office
Maintained fast track record of all the counselors of the company regarding their routine jobs / consultancy meeting with other companies
Prepared weekly & monthly business charts for all the counselors and presentations for the meetings
Organized training programs and conferences
Coordinated for travel arrangements and managed after hotel accommodations
Pursing Diploma in Human Resource Management from NMIMS, Mumbai
Diploma in Executive Secretarial Practice from YWCA, New Delhi in 1996
B.Sc. (Biology) from Degree College Udhampur, University of Kashmir, J&K in 1994
Date of Birth : 3rd Jan 1972
Marital Status: Married
Languages Known: English, Hindi & Kashmiri
Reference: To be provided on Request