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Customer Service Sales

QAR 7,000
March 28, 2019

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Curriculum Vitae of Almaira Omar Mababaya Page *

Almaira Omar Mababaya

Location: Al Gharafa, Doha Qatar

Mobile number: +974********

Visa Type: Husband Sponsorship Visa


Professional administrative officer with a degree of BS accountancy and proven track record in one of the heavy equipment retail and suppliers in Qatar.

With more than 14 years of outstanding experience in several position as accounting assistant, admin officer, customer service representative and service coordinator.

Proficient in Microsoft office, strong background in accounting, SAP knowledge, exceptional English communication skills both oral and written, expert in handling difficult customer’s complaints promptly and effectively. Good negotiation and interpersonal skills. Able to meet deadlines with a set standard and quality performance. CORE SKILLS

Communication skills Customer service skills

Accounting knowledge Computer skills

Organizational skills Flexibility & adaptability

Responsible Handling difficult task

Multi task Interpersonal skills


Qatar Welding and Fabrication Supplies - Doha Qatar (April 2012- August 2017)

- Position : Service Administrator /Coordinator (Service Department)

- Company Industry: Construction

Administrative function:

v Making parts order request to the procurement department and monitoring the arrival to avoid delays. Making sure those parts will be received at the scheduled time of repair. v Opening service job, issuing job receipt and forwarding for scheduling for inspection or repair on time. v Providing quotations/offers with updated price and best offer (discount if needed) and following up for approval from the customer. Target of 95% approved quote is set monthly. v Preparation of LPO, order changes, adjustment and cancellations. Sending on time to the vendors. v Making proforma invoice and summary of outstanding balance. Following up with client’s payments. Making sure prompt collection and settlement of outstanding dues. v Generate invoices for submission to the customer and maintaining transmittal to insure that the same are being acknowledged by the receiver. Ensure prompt and timely dispatch. v Preparation and submission of monthly service revenue to the top management as a comprehensive report to provide them an info of monthly performance of service department. v Making service report to be submitted to the customer for their knowledge of technical failure of the machine. v Managing petty cash and making summary for replenishment. v Creating a systematic and reliable computerized customer database and maintain contact list. Curriculum Vitae of Almaira Omar Mababaya Page 2

v Develop and maintain filing system. Organized and updated v Taking notes, recording and maintaining minutes of meeting. v Responsible for maintaining a proper filing system for all correspondence generated to and from the department. v Maintain records of all communications, correspondence, complaints, solution provided and all related documentation for future reference and quarter auditing purposes. v Checking monthly office supplies and ordering the same. Research new deals and suppliers. Periodically audit office stocks for quality and quantity. Ensuring system record will have the same quantity as per physical count. v Recording and maintain the vehicle record issues to the staff. v Coordinating with HR department during vehicle accident for the police report and forwarding to the insurance. v Requesting and maintaining the records of vehicle periodic maintenance. v Ordering and managing service worksheets supplies. Amendments and improvement of worksheet to be done if required

Customer coordination function:

v Handling inquires, receive inbound calls, making outbound calls and provide general support to visitors. Making sure that all call and inquiries are being attended promptly. v Liase with customers and affiliates for day today service request, transmission of job orders, repair status and job accomplishment.

v Ensure highest level of customer care and transmission of issues/complaints to affiliate and monitor the response from affiliates to the clients.

v Check daily updates from affiliates to ensure error free reporting and timely update to clients and service manager.

v Independently handle all correspondence and communication with the customers with highest level of accuracy and ensuring customer’s satisfaction.

v Allocation of each job to the right technician and ensure the best quality of execution. v Gathering the service inspection report at the end of the day and carry out the required task of each report accordingly and promptly. Ensuring nothing is being left or overlook. v Act as a point of contact for internal and external clients. v Developing and growing long term relationship with customers. v Calling the customer after 2 weeks of repair to check the performance of repaired machine making sure that the repair carried out with best quality.

HR function:

v Recoding, updating and maintaining the personal record of the staff. v Accommodating new staff by scheduling their medical examination and finger printing for obtaining their resident permit.

v Distribution of medical insurance cards.

v Book travel arrangements.

v Assisting staff on their annual leave applications, tickets and vacation payment by coordinating to the main HR and payroll department.

v In charge with booking of conference room for new staff orientation. v Ordering technicians uniform and making sure that it is being distributed correctly. v Processing gate pass application (Raslaffan or Mesaied) without delay. v Making certificates when training is conducted by our company. v Informing the staff and getting attendance during company’s important functions and gatherings Photolive Studio ( April 2010 – April 2012)

Position: Executive Admin Assistant

Company Industry: Studio Company

Curriculum Vitae of Almaira Omar Mababaya Page 3

Duties and Responsibilities:

v Receiving and answering customer’s inquiries.

v Booking customer’s events through availability.

v Receiving payments and issuing receipts and invoices.s v Preparing revenue summaries and reports every month. v Making customer’s files and account, recording and updating. v Applying visa for the general manager for business trips, booking ticket and hotel accommodation. v Providing direct assistance to the general manager with his meetings and appointments. v Issuing memorandum, formal letter and email correspondence. v Preparing the list and records of studio equipment and updating accurately. v Disbursing petty cash, making summary and replenishing as per procedure. v Making files and records of the employees. Arranging annual leave. v Maintain all the documents, reports and record assigned. v Responsible for storing, retrieving and integrating information for disseminating to the staff, clients, Manage fax machines, photocopiers, scanners, video, telephone systems and etc. Gardenia Flower ( December 2007 – February 2009)

Position: Admin Assistant

Company Industry: Flower shop and Event Organiser

v Receiving, screening, and monitoring incoming telephone calls v Receiving, sorting, arranging, and forwarding of various business correspondences to superiors v Assisting and gathering all information required to send the order to the recipient of the customer. v Making sales receipts for every cash sales transactions. v Making credit invoices for the credit sales and receipt voucher for its payment. v Cash counting for daily accumulated sales and making sales report. v Monitoring the flow of petty cash and making statement every month. v Accepting personal, international fax, online and telephone orders. v Monitoring customer’s ordered starting from making of order arrangement until the delivery to the recipient. v Receiving calls and answering all the customer’s inquiries. v Addressing all the customer’s needs, complaint and concern. v Assisting walk in customer and initiating sales. v Coordination with the drivers for the delivery of the order by providing complete details. v Ensure that all front desk premises, furniture and equipment are properly maintained Echo Tel Inc. ( September 2005 – April 2007)

Position: Customer Service Representative

Company Industry: Outbound Customer Service, BPO

v Making outbound calls through prospective clients. v Making summary report for daily transactions.

v Promoted products and services, generated leads and initiated sales. v Evaluate target market and proposed marketing strategies. v Receiving inbound calls.

v Entertaining questions and answering customer’s inquiries. v Encoding all the call transactions in a chronological form. v Analyzing and evaluating customer’s concern.\

Financial Accounting System Tec ( July 2004 – April 2005) Position: Accounting Assistant

Company Industry: Financial Accounting Firm

Curriculum Vitae of Almaira Omar Mababaya Page 4

v Preparing journals, posting on ledgers and making the balance. v Recording account receivables and account payables. v Monitoring all the payments and disbursements.

v Preparing and submitting taxes of eomployees.

v Coordinating with company’s affiliated recruitment agencies with regards to recruitment; v Assisting the Human Resource department for recruitment (including visa application); v Responsible for conducting initial interview to the applicants; v Monitoring the attendance, evaluating performance appraisal of the employees; v Creating and updating records of each staff and workers for their personal files; v Assisting the Human Resource department for monthly payroll; v Responsible for monitoring employees’ documents and other necessities; v Responsible for monitoring employees concern and taking immediate action; v Ensure systems and processes support the Company strategy appropriate staff member. EDUCATION

SY 2000-2004 The Fisher Valley College BS Accountancy (Graduate) PERSONAL DETAILS

v Birth Date : May 9, 1982

v Gender : Female

v Civil Status : Married

v Nationality : Filipino

v Religion : Islam

v Passport : EB9694802

v QID : 282********

v Availability : Asap


Seminar/ Training Title Date

International Sustainable Built Environment (Qatar) January 28-30, 2014 By: Gulf Organisation for Research and Development-Doha, Qatar Look-UP Intranet Software Telecommunication (Philippines) May 05 – June 15, 2011 By Global Telecommunication – Manila Philippines

Speech P8ower in English Communication (Philippines) April 12-May 05, 2010 By: I-evel8 Contact Solution – Manila Philippines

I hereby certify that the above information is true and to the best of my knowledge. ALMAIRA OMAR MABABAYA


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