DARLETTE E. CHAVEZ
BRGY.* COR. OF P GOMEZ AND P BURGOS CUENCA, BATANGAS
ac8xe6@r.postjobfree.com
CAREER OBJECTIVE
To obtain a position in company where I can maximize my management skills and experience.
WORK EXPERIENCE
Customer Service/ Sales Representative for HP (Hewlette Packard) Care and UHG (United Health Group- Vision)
TeleTech Robinsons Place Lipa
August 15, 2008 to May 12, 2010
Manage inbound customer calls, performing standard customer service transactions
Product information requests (Pricing, Availability, Functionality)
Order Entry/Order Management Requests
Process Quote Requests and Claims for UHG account.
Provide selection for all products for inbound customer calls, internal CSR and Sales representative.
Acts as go to person for product identification and specific catalog information for Customers.
Provides interchange/comparison data for competitive products.
Providing information and making authorization or approval for the use of their vision insurance benefit.
Junior Marketing Officer and Rollforming Distribution and Planning Analyst
Union Galvasteel Corporation
May 17, 2010 to February 8, 2014
Services existing accounts, obtains orders, and establishes new accounts in front desk office.
Keeps Area Marketing Supervisors and Area Marketing Officers informed by submitting result reports, such as Daily Volume Monitoring Reports.
Provides records by maintaining records on area and customer sales.
Makes telephone calls to in- house existing and prospective customers.
Develops clear and effective written quotations for in- house current and prospective customers.
Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
Monitoring the quantity and movement of materials through the tracking system and actual received.
Posting, transmitting, editing, and filing of all dispatched documents.
Coordinate transportation and forwarding services for urgent orders to ensure material is delivered as per schedule.
Responsible for maintaining record of all outstanding stock transfer and purchase orders with internal and external customers.
Reviews schedules on all customer orders in terms of produce and transfer. Obtains and forwards information to sales teams and other warehouse/ roll forming plant.
Creating and analyzing data to monitor performance through the system. Reports:
oDaily Withdrawal Reports
oMonthly Loading/Waiting Time
Receiving, uploading, and encoding the STRs, Mother STRs, TOAs, JO and Dr of Luzon/Vis/Min.
Assistant of Rollforming and Distribution Manager
Sales Administration Assistant
PTR Properties Inc/ Amiya Rosa Subdivision
September 1, 2014 to April 8, 2016
Sales Documentation
oPrepare follow up letter to buyers for completion of requirements.
oResponsible for monitoring & coordination of documents for signature and conduct necessary course of action
oEnsures completeness of all documents filled up and signed by key people, sellers, and buyers.
oCheck & prepare all documentary housing/bank loan requirements for end user & CTS financing to be forwarded to OSMA. (from Buyer to PTR)
Responsible for the on time Notice To Procced (NTP) Accomplishment
oCoordinate & Ensures that buyers will signed the NTP based on schedule.
oForward accomplished NTP to OSMA with complete attachment.
Responsible for Customer Concern and queries
oAttends to all client’s concern-Customer Care email, telephone, cellphone, walk-in
oCoordinates with concern dept for client's concern and prepares/drafts reply letter and calls the clients for feedback. Follow ups to key person to close the Buyer’s Concern
oResponsible for documentation signature such as Contract To Sell (CTS) /Deed of Absolute Sale (DOAS) /Master Deed (MD) /Official Computation (OC).
oResponsible in cascading information of unit turnover of all projects.
oPrepare Notice of House Turn Over
oPrepares turn over kit / turn over gift set/end ensure availability of Buyers Promo.
oAssist the Clients at Site for house acceptance.
oCoordinates with the client for the schedule of turnover thru call, text & email.
Repotorials
oDaily Submission of the following Reports
Submission of daily customer interaction report.
Submission of daily customer care report. (email & skype)
oWeekly Submission of the following Reports
Submission of weekly Buyers Requirement Monitoring Report (every Saturday)
Submission of weekly House Detailed House Turnover Status Report (every Saturday)
Production Planner
KNK Molding Incorporation
April 16, 2016 to March 22, 2019
Performs tasks related to production planning
Drafts and revise Machine Loading Plan based on Monthly Load Plan issued by Planning
Drafts and revise Material Allocation Plan based on the Machine Loading Plan
Preparation and distribution of Daily Production Output Summary based on DPR (Daily Production Report) to all concerned members
Monitors and updates production output in Machine Loading Plan to forecast critical parts
Coordinates with Production Control (PC) Production output, material, plan canban, and other issues concerning production
Monitors and updates scheduled mold change
Monitors actual molded parts inventory to ensure efficient mold change
Monitors material usage based on allocated load plan
Prepares and updates Production Efficiency and Downtime reports and other reports required in Q-UP meeting and weekly /monthly report
Coordinates with production in charge matters regarding critical parts and output
Simulates and prepares Saturday and Sunday machine operation schedule
Attend meetings concerning production schedule, mold transfer, new model trial / preparation and other planning concerns
Daily updating production output and rejection
Collects and submits overtime, undertime, authorized time-in and out, leave forms, and other related forms to HRD
Conducts and facilitates parts month end and year end inventory
Performs other related tasks as required by Immediate Supervisor
PRACTICUM
Trainee
Chino Roces Blvd Makati City- BusinessMirror Company
April 2007
EDUCATION
Cuenca Central Elementary School
1994- 2000
Cuenca Institute Highschool
2000- 2004
Bachelor of Science -Marketing Management
De La Salle Lipa
2004- April 2008
RESEARCH PAPERS PREPARED
The Marketing Plan of BusinessMirror - March 2007
The Marketing Plan of Bayan Pc – January 2008
TRAININGS ATTENDED
PreCamp (Conference of Aspiring Marketing Professionals)
Forum, PICC Complex Roxas BLVD, Pasay City
August 29, 2007
Wining Marketing Strategies Seminar
Sen Diokno Auditorium, De La Salle Lipa
July 21, 2007
Personality and Career Development Program Seminar
UGC Development Center, Calamba City Laguna
May 26, 2010
Customer Service Awareness Seminar
UGC Development Center, Calamba City Laguna
September 8, 2012
Management Development Program
UGC Development Center, Calamba City Laguna
April 16- 30, 2013
ORGANIZATIONAL INVOLVEMENT
Junior Marketing Association
Member- 2004 to 2008
PERSONAL BACKGROUND
Born on August 4, 1987 in Dagupan Pangasinan, Philippines. Proficient in English and Filipino. Knowledgeable in Microsoft Word, Excel, Power Point Adobe Photoshop, and Pagemaker.
REFERENCES:
Upon Request