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Sales Representative Customer Service

Location:
Batangas, CALABARZON, Philippines
Posted:
March 28, 2019

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Resume:

DARLETTE E. CHAVEZ

BRGY.* COR. OF P GOMEZ AND P BURGOS CUENCA, BATANGAS

092******** / 095********

ac8xe6@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position in company where I can maximize my management skills and experience.

WORK EXPERIENCE

Customer Service/ Sales Representative for HP (Hewlette Packard) Care and UHG (United Health Group- Vision)

TeleTech Robinsons Place Lipa

August 15, 2008 to May 12, 2010

Manage inbound customer calls, performing standard customer service transactions

Product information requests (Pricing, Availability, Functionality)

Order Entry/Order Management Requests

Process Quote Requests and Claims for UHG account.

Provide selection for all products for inbound customer calls, internal CSR and Sales representative.

Acts as go to person for product identification and specific catalog information for Customers.

Provides interchange/comparison data for competitive products.

Providing information and making authorization or approval for the use of their vision insurance benefit.

Junior Marketing Officer and Rollforming Distribution and Planning Analyst

Union Galvasteel Corporation

May 17, 2010 to February 8, 2014

Services existing accounts, obtains orders, and establishes new accounts in front desk office.

Keeps Area Marketing Supervisors and Area Marketing Officers informed by submitting result reports, such as Daily Volume Monitoring Reports.

Provides records by maintaining records on area and customer sales.

Makes telephone calls to in- house existing and prospective customers.

Develops clear and effective written quotations for in- house current and prospective customers.

Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.

Monitoring the quantity and movement of materials through the tracking system and actual received.

Posting, transmitting, editing, and filing of all dispatched documents.

Coordinate transportation and forwarding services for urgent orders to ensure material is delivered as per schedule.

Responsible for maintaining record of all outstanding stock transfer and purchase orders with internal and external customers.

Reviews schedules on all customer orders in terms of produce and transfer. Obtains and forwards information to sales teams and other warehouse/ roll forming plant.

Creating and analyzing data to monitor performance through the system. Reports:

oDaily Withdrawal Reports

oMonthly Loading/Waiting Time

Receiving, uploading, and encoding the STRs, Mother STRs, TOAs, JO and Dr of Luzon/Vis/Min.

Assistant of Rollforming and Distribution Manager

Sales Administration Assistant

PTR Properties Inc/ Amiya Rosa Subdivision

September 1, 2014 to April 8, 2016

Sales Documentation

oPrepare follow up letter to buyers for completion of requirements.

oResponsible for monitoring & coordination of documents for signature and conduct necessary course of action

oEnsures completeness of all documents filled up and signed by key people, sellers, and buyers.

oCheck & prepare all documentary housing/bank loan requirements for end user & CTS financing to be forwarded to OSMA. (from Buyer to PTR)

Responsible for the on time Notice To Procced (NTP) Accomplishment

oCoordinate & Ensures that buyers will signed the NTP based on schedule.

oForward accomplished NTP to OSMA with complete attachment.

Responsible for Customer Concern and queries

oAttends to all client’s concern-Customer Care email, telephone, cellphone, walk-in

oCoordinates with concern dept for client's concern and prepares/drafts reply letter and calls the clients for feedback. Follow ups to key person to close the Buyer’s Concern

oResponsible for documentation signature such as Contract To Sell (CTS) /Deed of Absolute Sale (DOAS) /Master Deed (MD) /Official Computation (OC).

oResponsible in cascading information of unit turnover of all projects.

oPrepare Notice of House Turn Over

oPrepares turn over kit / turn over gift set/end ensure availability of Buyers Promo.

oAssist the Clients at Site for house acceptance.

oCoordinates with the client for the schedule of turnover thru call, text & email.

Repotorials

oDaily Submission of the following Reports

Submission of daily customer interaction report.

Submission of daily customer care report. (email & skype)

oWeekly Submission of the following Reports

Submission of weekly Buyers Requirement Monitoring Report (every Saturday)

Submission of weekly House Detailed House Turnover Status Report (every Saturday)

Production Planner

KNK Molding Incorporation

April 16, 2016 to March 22, 2019

Performs tasks related to production planning

Drafts and revise Machine Loading Plan based on Monthly Load Plan issued by Planning

Drafts and revise Material Allocation Plan based on the Machine Loading Plan

Preparation and distribution of Daily Production Output Summary based on DPR (Daily Production Report) to all concerned members

Monitors and updates production output in Machine Loading Plan to forecast critical parts

Coordinates with Production Control (PC) Production output, material, plan canban, and other issues concerning production

Monitors and updates scheduled mold change

Monitors actual molded parts inventory to ensure efficient mold change

Monitors material usage based on allocated load plan

Prepares and updates Production Efficiency and Downtime reports and other reports required in Q-UP meeting and weekly /monthly report

Coordinates with production in charge matters regarding critical parts and output

Simulates and prepares Saturday and Sunday machine operation schedule

Attend meetings concerning production schedule, mold transfer, new model trial / preparation and other planning concerns

Daily updating production output and rejection

Collects and submits overtime, undertime, authorized time-in and out, leave forms, and other related forms to HRD

Conducts and facilitates parts month end and year end inventory

Performs other related tasks as required by Immediate Supervisor

PRACTICUM

Trainee

Chino Roces Blvd Makati City- BusinessMirror Company

April 2007

EDUCATION

Cuenca Central Elementary School

1994- 2000

Cuenca Institute Highschool

2000- 2004

Bachelor of Science -Marketing Management

De La Salle Lipa

2004- April 2008

RESEARCH PAPERS PREPARED

The Marketing Plan of BusinessMirror - March 2007

The Marketing Plan of Bayan Pc – January 2008

TRAININGS ATTENDED

PreCamp (Conference of Aspiring Marketing Professionals)

Forum, PICC Complex Roxas BLVD, Pasay City

August 29, 2007

Wining Marketing Strategies Seminar

Sen Diokno Auditorium, De La Salle Lipa

July 21, 2007

Personality and Career Development Program Seminar

UGC Development Center, Calamba City Laguna

May 26, 2010

Customer Service Awareness Seminar

UGC Development Center, Calamba City Laguna

September 8, 2012

Management Development Program

UGC Development Center, Calamba City Laguna

April 16- 30, 2013

ORGANIZATIONAL INVOLVEMENT

Junior Marketing Association

Member- 2004 to 2008

PERSONAL BACKGROUND

Born on August 4, 1987 in Dagupan Pangasinan, Philippines. Proficient in English and Filipino. Knowledgeable in Microsoft Word, Excel, Power Point Adobe Photoshop, and Pagemaker.

REFERENCES:

Upon Request



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