Huntsville, AL. 35802
Dear Hiring Manager:
As an experienced and successful systems technician and willing do or learn any new job position if needed. I have many years of onsite and remote help desk support. Plus have experience in server administration, hardware and software support, VOIP.
As my resume illustrates, I possess the track record, technical knowledge, and expertise to effectively:
·Show a vast array of experience in the IT field
·Support server/workstation environments including hardware and software repair/installation.
·Evaluate, recommend, and purchase hardware, software, and supplies.
·Manage, develop, and support multi-platform environments.
·Design, develop, implement, and support all network/pc functions
·Educate users about their specific computer needs
My previous work experience has allowed me to learn a vast amount of work knowledge in multiple fields. As a result, I feel I would be an asset to your company.
I would be pleased to provide you with more information on this when we have the chance to meet. Please feel free to contact me at 256-***-**** or email me at email@example.com. Thank you for your consideration.
Christopher J. Deep
8620 VALLEY VIEW DR.
Seeking a position in the I.T. field at this time with a company that encourages employees to learn and grow with position. I have been in the I.T. field for 15 years involving supporting \ installing networks, software and hardware systems. Years of help desk and server administration experience. Able to learn any type of hardware and software needed for any position. Learn quickly and try to educate the customer not just fix the issue. I feel I am a very versatile and reliable employee with strong leadership skills and am very motivated to get back with a strong company.
Current – Barrister Global Services Network Inc.
IT Sub contractor
Currently sub contracting with Barrister on as needed basis. Responsible for doing work orders in and around the Huntsville area. Work ranges from installing and repairing PC\Servers, VOIP phones, upgrading systems, site surveys, networking. Whatever the job calls for in relation to the end client.
6-20-2017 – 01/26/2018 Windstream Communications
Trouble Resolution Specialist II
·Initiate diagnostics and additional testing and data gathering to resolve tickets or document information needed for next level support Using various Software such as Remedy, Metasolv-M6, Putty and several more depending on customer. From internet service issues to router and VOIP support.
·Communicate the diagnostic findings/results with the customer, set customer expectation accordingly, responding to any additional questions the customer may have in a professional manner.
·Follow up on vendor or supplier trouble tickets, internal dispatches, coordinate with other internal and external organizations as needed, and meet MTTR and customer status expectations
Escalate Trouble Tickets with the appropriate supplier
organizations (internal & external) when Service Level
Agreements [SLAs] are missed
·Act as the primary customer point of contact for the customer throughout the life of a ticket, responsible for providing customer with regular status updates on Trouble Ticket progress, setting realistic expectations, and verify resolution
·Properly code Trouble Tickets with appropriate closure codes in Remedy, detailing the results of the testing and resolution
·Escalation to management of service interruption patterns, to assist in the identification of potential network service effecting issues.
·Utilize available technology to efficiently respond to client requests
2-20-2008-3-1-2016 KGE Systems
Owner/Operator KGE Systems
Sub contractor for larger IT contractors. Operate a small networking/computer repair and installation service. Install many different types of hardware, cabling and software. Repair many types of machines, such as computers, printers back up appliances. Hardware and software repair. Most work as a sub-contractor for large contractor companies.
Worked on contracts involving VPN, VOIP, hardware and software installations and repair.
9-11-2006-1-28-2008 Computing Technologies Huntsville, AL
PC Technician III
Worked for help desk on Redstone Arsenal. Responsible for diagnosing and finding solution to various hardware/software problems. Worked on all types of desktops and laptops (mostly Dell equipment). Issues ranged from bad motherboards to hard drives to faulty laptop screens. Software troubleshooting ranged from Microsoft Windows XP, Office Suite and many government custom programs I had to learn on the fly. I also worked with some Cisco switches and routers and an array of desktop and network printers. I was also responsible for connecting traveling clients through VPN connections which we used Cisco VPN software. I also worked with Blackberry support for all users, each tech supported 100 customers.
8-14-2000 – 9-1-2006 Calhoun Community College Decatur, AL
WebCT Administrator/CIS Labs Director
WebCT administrator (online classes). Administer WebCT distance learning software and user database.
Responsible for the administration and maintenance of the main (Dell equipment) servers, (Windows 2000/2K3 Server) and backup software and hardware.
I.T. Help Desk coordinator
CIS director, responsible for installing and maintaining all networking, Dell computer hardware and all types of software (250 computers) for the CIS Department. Also responsible for ordering Dell equipment and was the contact for all Dell service on equipment.
·Instructor for A+ certification courses for the Business and Industry division.
Responsible for the development and maintenance of the WebCT support web sites for the college.
Provide MOS (Microsoft Office Specialist) certification exams throughout the college.
6-2-1999 – 8-1-2000 I.B.S. Interactive Huntsville, AL
I.T. Professional Technician
Responsible for implementing and servicing many client networks and pc's.
Started as a Network cable installer, later promoted to the IT support department.
EDUCATION & CERTIFICATIONS
2005-09 (Worked full time and School on and off)
Close to completing A.S. degree in Computer Information Systems from Calhoun College.
1995 - 1996
Attended Electronics program at West Georgia Technical Institute.
M.C.S.E.(Microsoft Certified Systems Engineer)
CompTIA A+ Hardware and Software certified
CompTIA Security+ certified
IASO (Information Assurance Security Officer) Level I certification
Currently studying for Cisco CCNA certification
Lisa Taimi, Supervisor at Windstream Communications
Dr. Lynn Hogan, Head of CIS Department at Calhoun Community College.
Dr. Sue Mitchell, CIS/Business instructor at Calhoun Community College.