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Active Directory Customer Service

Location:
Inwood, West Virginia, United States
Posted:
March 27, 2019

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Resume:

Jason Skal

*** ***** **. *********** ** ***** 304-***-**** ac8xc6@r.postjobfree.com

Objective

Dependable Computer Technician full of Enthusiasm, Initiative, and Decisiveness. Possesses a “Can-Do” attitude and an eagerness to accept accountability as well as responsibility. History of providing expert technical advice, guidance, and recommendations to management on critical IT issues. Experienced in all aspects of IT including hardware, software, Operating Systems, maintenance, and repairs.

Education

AAS IN INFORMATION TECHNOLOGY SEPTEMBER 2019 PURDUE UNIVERSITY

·Major: Information Technology

·Graduated in September 2018 with a 3.60 GPA (Dean’s List)

·Related coursework: Software Development Concepts, Desktop Admin, Software Applications, Database Concepts, Database Foundations, Networking Concepts, Java, Active Directory, and Web Development.

BS IN COMPUTER SCIENCE JULY 2020* PURDUE UNIVERSITY

·Major: Computer Science

·Graduation Date in July 2019

Abilities & Knowledge

SOFTWARE

·Microsoft Office (Word, PowerPoint, Excel, Project, Visio, Access, SharePoint), Microsoft 365, Windows Exchange, Jira, Oracle (UMO, UFO, OBIEE), Jazz, SQL Query, ServiceNow, ZenDesk, SalesForce, Windows 10-7-8 OS, Linux, Apple OS, RSA, VPN, Pulse Secure, Virtual Machines, HTML, Ad-Hoc, PeopleSoft, Clarity, Active Directory, Google Analytics, GoToMeeting, Video conference software, Revit, Newforma, Bluebeam, Rhyno 6, and Xerox software packages for printers.

HARDWARE

·Understanding of all hardware and devices such as: Desktops, Laptops, Printers, Speakers, Severs, Routers, Phones, and Access Points. Great experience in imaging computers for users.

COMMUNICATION

·Can communicate clearly to all members of the organization from the CEO on down.

TRAINING

·Training people is a passion of mine. I understand that everyone is on a different level of learning and it is my job help them understand. Manners, and patience go a long way. I have trained over 1,000 people on different applications and practices.

Experience

IT SERVICES ZGF ARCHITECTS NOV 2018 - CURRENT

·Ensure all contracts are up to standard.

·Assist users with software like Revit, Newforma, Bluebeam, and Rhyno 6.

·Worked directly with HR dealing with New Hire Onboarding Process and trained.

·Resolved complex technical issues that arose on client computer using troubleshooting.

·Effectively made recommendations to IT users on selection of hardware and software.

·Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.

·Traveled to New York every month for user support and equipment upgrades.

·Participated in revolving on-call schedule to provide 24/7 service to users.

·Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.

·Reviewed open problem tickets daily.

·Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.

APPLICATION ANALYST NORTHEAST DATA JAN 2018 – NOVEMBER 2018

·Provide guidance for users on applications and standards.

·Repair and troubleshoot any Wi-Fi issues since as latency and connection issues.

·Create users in Active Directory.

·Project lead using Monday.com to track other team mates progress.

·Hardware repair and replacement for users with computer issues.

·Troubleshoot wireless routers, switches, and access points.

·Provision access to users upon requesting through ticketing software.

·Update drivers and certificates to ensure quality and security.

·Create security procedures and scenarios for different departments.

·Compiled an inventory hardware list of all sites, totaling all the necessary information for audit and traceability purpose.

·Leader in process improvements. Example of this (http://win10.pg.com). The image puts every application needed for their role in the company.

SENIOR SUPPORT ANALYST FIRST DATA MAY 2014 – MARCH 2017

·Commended for exceptional IT customer service and support by several

·Migrated over 30 email accounts between several domains without data loss.

·Supported 40 different departments with desktop troubleshooting, PC/hardware repair, networking or telephony installation and setup.

·Analyze data to help increase profits with SalesForce.

·Help marketing department with campaigns in SalesForce.

·Track sales opportunities with SalesForce and in house CRM software.

·Researched, analyzed, and tested applications and system software for user compatibility.

·Installed, configured, and routinely upgraded software and hardware for end-users.

·Provided technical support for smartphones and hand-held devices.

·100% of tickets meant SLA.

·Completed over 100 Access audits from Earnest & Young Firm with all being completed and passing grades.

·Two time winner of the employee of the quarter for $1,000 in bonus.

·Provided video and audio support to users.

·Created training documents on the latest changes in applications and procedures.

·Facilitated monthly meetings with clients to document requirements and explore potential solutions.

·Evaluated risks related to requirements implementation, testing processes, project communications, and training.

·Developed business architecture using requirements such as scope, processes, alternatives, and risks.

·Manage active directory accounts for over 2,200 people at Hagerstown location.

DESKTOP ADMIN QUAD GRAPHICS JAN 2012- MAY 2014

·Created user groups, e-mails, and access rights to end users.

·Analyzed department technology usage and determined the best course for future purchases.

·Triage and mediate between customer service, finance, sales, product, development, and operations.

·Tested software and scripts and gathering data for business requirements.

·Created user groups, e-mails, and access rights to end users.

·Developed metrics used to determine inefficiencies and areas for improvement across the factory.

References: Available upon request.



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