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Medical Manager

Valdosta, GA
March 27, 2019

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**** ******* ***** ******* *****, TX *****



Jessica Duby



**** ******** ****** ****** ****** State of Georgia

License number: MSW008796

2015 Licensed Master Social Worker State of Texas

License number: 60834

Work Experience

05/2018-Present United Regional Health Care Wichita Falls, TX

Emergency Room Social Worker

Provide crisis intervention, supportive counseling and advocacy to assist patients/families with adjustment associated to illness and hospitalization.

Initiate and coordinate all level 1 traumas with outside facilities.

Help patient/family understand, accept and follow medical recommendations within the context of self-determination.

Provides advocacy to patients and their families as part of the interdisciplinary healthcare team’s efforts to safely promote timely progression-of-care.

Communicates and coordinates with RN Case Manager in an ongoing basis to address and modify discharge plans, and update available resources for patients requiring psychosocial intervention.

Facilitate hospital procedures surrounding rape, domestic violence, protected status, suspected, abuse, and any other issues as needed.

10/2015-05/2018 United Allergy Services, Inc Wichita Falls, TX

Clinical Allergy Specialist

Provide family centered patient care (ages 2-85) that is effective for the treatment of health problems and the promotion of health.

Responsible for the effectiveness of immunotherapy processes to include allergy testing and the formulation and preparation of the medication.

Responsible for educating patients on administering medication injections.

Ensure compliance through patient follow up and all medication is picked during immunotherapy treatment.

Ensure that patients complete all appropriate paperwork prior the start of a new treatment year.

Develops and maintains effective, professional relationships with providers, medical office staff, Account Manager and UAS field team.

12/2012-05/2015 Coastal Clinical Management Services Holloman AFB, NM

Special Needs Coordinator- Exceptional Family Member Program

Managed 300+ USAF active duty members enrolled in the Exceptional Family Member Program-Medical (EFMP-M) IAW DOD and AF policy.

Established clinical care for previously and newly identified EFMP members requiring psychiatric and/or medical intervention/treatment.

Established/maintained procedures to evaluate and coordinate treatment needs of 277+ USAF sponsored dependents (infants through geriatrics) requiring psychological and medical care.

Utilized a multi-disciplinary and collaborative approach with other key USAF services to ensure effective outreach and identification of special needs for all age groups.

Coordinated Permanent Change of Station (PCS) medical/educational clearance to travel for 900+ dependents.

Maintained Basic Life Support certification throughout employment.

Utilized Military medical systems to include AHLTA and CHCS to complete job functions

Obtained Military background check and security clearance.

04/2010-12/2012 Gerald Champion Regional Medical Center Alamogordo, NM

Hospital Social Worker

Provided comprehensive counseling and services to patients and family members in rural, Level 3 medical facility

Collaborated with members of hospital healthcare teams to provide effective and appropriate discharge planning from both medical and adult psychiatric inpatient facility.

Conducted geriatric psychiatric therapy group for outpatient services on an as needed basis.

Assess, refer and establish transfers for substance abuse/dependence and mental health patients

Assist patients in obtaining community based resources and referrals

01/2010-04/2010 TeamBuilders Counseling Services, Inc Alamogordo, NM

Family Service Specialist & Program Therapist

Coordinate and provide services and resources to children/families necessary to promote recovery, rehabilitation and resiliency.

Work in collaboration with all staff and treatment team members.

Responsible for working in partnership with families to conduct intake, assessment, triage, safety planning, care coordination, in-home skills therapeutic activities, crisis intervention services, and Plan of Care development/implementation/evaluation.

Performed psychosocial assessments, consultations, care coordination, crisis intervention services, treatment plan development/monitoring.

Conducted individual and family therapy sessions in office, home-based, and community-based therapy for assigned clients.

01/2007-09/2009 University of Cincinnati Cincinnati, OH

HIV Assistant Clinical Program Coordinator

Counseled 1200 patients to increase HIV awareness in an urban, Level 1 Trauma Center/Emergency Department

Developed and implemented new program processes

Transitioned clinical counseling staff from conventional blood testing to oral rapid HIV testing

Supervised, trained, and re-educated new/current clinical counseling staff

Managed all new and existing positive patient linkage to state and local HIV-related organizations

Co-developed procedures for a pilot research study on HIV Social Network Target testing

Maintained counselor productivity and quality assurance/control

Managed all materials and supplies required for administration of program

06/2008-09/2009 University Hospital Cincinnati, OH

Social Work Department of Compassionate Care

Center for Emergency Care

Provided comprehensive counseling and crisis intervention services to patients and family members in urban, Level 1 Trauma Center/Emergency Department

Collaborated with members of hospital healthcare teams to provide each patient with effective and appropriate medical care and discharge planning

Provided back-up inpatient services during off hours

Coordinated information with inpatient floors as needed

Facilitated hospital procedures surrounding rape, domestic violence, protected status, suspected, abuse, and any other issues as needed.

Office of Decedent Affairs

Provided services to deceased patients and patients in imminent danger of death and their families/significant others

Coordinated and guide the process of patient end of life care

Consulted and coordinated with healthcare providers, families, and community agencies including law enforcement agencies and organ/tissue procurement agencies.

Collaborated with medical staff and community agencies involved to assess family/significant others’ social, emotional, or psychological acuity of the situation.


2008 University of Cincinnati Cincinnati, OH

Masters of Social Work

2007 University of Cincinnati Cincinnati, OH

Bachelor of Social Work

Practicum experience

07/2007-05/2008 The University Hospital Cincinnati, OH

Health Alliance Employee Assistance Program

200+ hour practicum towards Master’s Degree

Assisted Director in daily operations of program

Conducted assessments and brief counseling (1-8) sessions for emotional, family, life or work related problems

Aided in providing consultations and coaching to supervisors and managers within the agency departments

Enforced the Drug Free Workplace policy through education, trainings and assisted Human Resources with employee interventions

Facilitated a section of new associate orientation for the Health Alliance

09/2006-05/2007 The Salvation Army Cincinnati, OH

Salvation Army’s Wilson Adult Daycare

200+ hour practicum towards Bachelor Degree

Provided assistance to senior clients who are physically mentally or functionally impaired

Met with four attendees individually on a weekly basis to provide supportive counseling and social stimulation support

Worked with the elderly to improve activities of daily living and quality of life through daily interactions and activities


Available upon request

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