Reginald Todd Mitchell, MBA, CISSP

Pearland, TX *7584 713-***-**** ac8xbt@r.postjobfree.com

Information Technology Leadership

A highly regarded Information Technology Professional with extensive experience in Information Technology Management, Project Engineering, Project Management and Security. Proven ability to bridge technology and business goals to provide creative solutions that drive concepts to market. Successfully lead and mentored cross-functional teams in multi-facility environments in order to maximize productivity. Experienced interfacing with key business units including Finance, Human Resources, Marketing, Manufacturing, Operations, and Risk Management in a multi-cultural global arena. Excellent communication and presentation skills.

TECHNOLOGY SKILLS

Programming Languages: Java, JavaScript, C/C++/C#, HTML5, Perl, PL/SQL, Pro*C, Python, Ruby (on Rails), Unix Shell, Visual Basis, PHP, XML

Frameworks: ASP, .NET

Application Servers: IBM, MS IIS, Apache/Tomcat, JBoss, OAS, WebLogic, WebSphere, Tuxedo

RDBMS: DB2, MySQL, Oracle, SQLServer, Microsoft Access

Cloud Computing: IAAS, PAAS, SAAS, AWS, Pivotal Cloud Foundry

Database Tools: TOAD,

Development Methodology: Agile SAFE/Scaled, Scrum, SDLC, Spiral, BDD, TDD, Waterfall, DevOps

Internet Technologies: JSP, JavaScript, J2EE, HTML,

Operating Systems: AIX, Linux, Unix, RedHat, Solaris, Windows

Software Architecture SOA, REST, Cloud computing

Security Ethical Hacking, Red/Blue team exercise

Other Tools: Clarity, Jira, Kanban, PVCS, Rally, Subversion

Other: BCP, BIA, DRP

PROFESSIONAL EXPERIENCE

Discover/PULSE – Senior Principle System Architect/Senior Management Role 2017 –

Using my numerous years of experience of managing the architecting of Information Technology infrastructure systems, application development and creating and supporting cybersecurity and information security policies, I currently continuously work to improve the roadmap for the future architecture designs for PULSE.

Created the API strategy for PULSE, ensuring that the main development methodology was RESTful and JWT for security.

Worked with the PULSE senior management to help move the organization to Scaled Agile development methodology moving from Waterfall.

Helped architect the movement from a mainframe architecture for PULSE Fee Billing and Settlement systems to a distributed architecture.

Created monthly report that shared the vision/mission for IT teams, which included capacity for demand management of the entire technology staff.

Completed this year preliminary PCI audit for PULSE

First Data Corp (FDC) - Director of Information Technology 2014 - 2017

Using my extensive experience in Information Technology leadership combined with ITIL, IT Security policies and other proven IT industry principles, I managed 4 Information Technology teams, which consist of 30+ reports (Domestic and International). Those teams were responsible for the development, quality assurance, implementation, maintenance/support and the market launching of innovated and revenue generating small to large global projects and solutions.

Used multiple proven application development methodologies (Agile, Scrum and Waterfall) so as to institute tactical web applications, software, database design (Oracle, DB2, MySQL) and infrastructure solutions for existing and new business opportunities.

Managed the design, development and implementation of numerous innovated eCommerce web applications and software projects using UCD/UDD frameworks resulting in an accumulative annualized Return on Investment (ROI) totaling over $50M.

Enhanced performance, usability and security of web applications and software that provided real-time data exchange between First Data distributed database and customer’s infrastructures using both UI/UD.

Supported numerous applications, databases, frameworks, infrastructures, OS, networks, platforms and protocols migration/support/refresh, which included day to day support to ensure uptime (24/7), redesigning, rewriting, testing and implementation of a new set of applications, databases and hardware/infrastructures; ultimately improving reliability and security, enhancing efficiency and establishing scalability for future growth.

oSupported the development of an application and its infrastructure that at peak can process over 3000 Transaction Per Second (TPS) and processed over 15 billion transactions in 2016. Expectations are that this application/infrastructure will experience a 10% to 12% growth in 2017.

Oversaw numerous IT Control Audits for ADA/WCAG, PCI/PII and SOX compliance, by ensuring First Data web applications, software and hardware/infrastructure meet and stayed current for each compliance guidelines.

Managed the remediation of approximately 1000 security vulnerabilities for 10+ application systems, infrastructures and network protocols using CISM and CISSP principles, which included the moving from SHA-1 to SHA-256 and the replacement of RC4, TLS1.0/1.1 to TLS1.2.

Worked with several third party/vendors to migrate several proprietary eCommerce solutions to their SaaS, IaaS and PaaS.

REGINALD TODD MITCHELL Page Two

Created and implemented Disaster Recovery (DR) plans and procedures for multiple Data Centers, including hot/hot sites for mission critical applications, infrastructures and networks. Achieved a Platinum DR system availability rating.

Managed and supported hardware and software operation for First Data eCommerce systems at multiple Data Centers, providing 24/7 service; those systems are responsible for nearly $300 million in annual revenue.

Managed and supported hardware and software operation for First Data eCommerce systems at multiple Data Centers, providing 24/7 service; those systems are responsible for nearly $300 million in annual revenue.

Developed, implemented and monitored service level agreements (SLA) with staff and merchants, ensuring compliance and quick resolution of specific issues. Achieved 99.998% system availability and 99% customer satisfaction.

Responsible for providing technical contractual advice and expertise for potential and current merchants.

Improved the forecasting and managing of the cost planning and risk control for small to large scale web application, software, technical solutions and successfully communicate those plans to senior management.

Focus the interaction with the executives, third-party and vendor teams to create and define requirements so as to translate business ideas into strategic solutions for small to large scale custom cost-effective eCommerce products.

Oversaw the migration of multiple datacenters from Canada to US for eCommerce

First Data Corp (FDC) - Information Technology Manager 2003 - 2014

Assigned additional Information Technology teams for a total of 5 (ConnectPay team in 2012, TeleCheck Transaction Processing Team in 2008, Horizon Team in 2007, DataComm Team in 2004 and TeleCheck Transaction Support Team in 2003) because of previous success.

Responsible for the development of several hundred small to large projects that enabled the efficient and timely boarding of over $200M revenue dollars which consisted of 15 of the top 20 brick and mortar merchants, as well as, the top Internet retail merchants like Amazon.

Oversaw development of operational support programs and processes, which contribute to securing long-term business, optimizing levels of productivity and sustaining overall project’s success.

Increased revenue and transaction volume by leveraging existing links to transport transactions from third-party and vendor’s networks.

Developed, administer and track a $5.7M capital budget, a $3.5M staffing budget and a $1.01M maintenance budget.

Managed the preparation and execution of the IT strategies that reduce the overall annualized fixed and variable cost of more than $2M per year.

First Data Corp (FDC) - IT Project Manager 2002 - 2003

First Data Corp (FDC) - Senior Application Developer 1998 -2002

ADDITIONAL QUALIFICATION

Innovative Team Leadership and Mentoring

Project Management

SharePoint and Web Technologies

Staff Management & Training

Vendor Management

Hardware/Software Implementation

Accelerated Growth & Improvement

Change/Incident Management

SOA

COBIT, ITIL, IT Controls & IT Security

Risk Management

LEAN Methodology

P&L Budgeting & Cost Containment

Coaching and Mentoring

Managed Services

New Business Development Mobile & Tablet

CRM and ERM Management

Patch management

EDUCATION:

Master of Business Administration (MBA) - University of Houston

Honors Bachelor of Science, Computer Engineering Technology - University of Houston; Cum Laude

CERTIFICATIONS:

CISSP - Certificate/ID Number: 623263

Currently pursuing certifications in CCSK and CISM

MILITARY:

United States Marine Corps, Jacksonville, North Carolina; Honorable Discharge

PROFESSIONAL HIGHLIGHT

2 Patent Pending for new innovated payment processing solution

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