Miami Florida **056
Objective: A position in a consumer-oriented organization that utilizes my 20 years of experience managing multiple fast food restaurants, convenient stores, quick service restaurant, as well as my recruiting skills.
General Manager July 2014 – Present
Proven ability to assemble and mobilize project teams, building consensus among multidisciplinary technical and colleagues as a strong, positive leader and a sharp strategic thinker
A multi-unit retail sale skilled in driving high sales performance, P&L management.
Exceptionally well-organized, with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goal.
Overseeing all functions pertaining to operations, including sales, adherence to company policy, controlling shrinkage, maintaining inventory levels, customer service, and strategic planning.
Reducing costs and shrink to ensure optimum profitability.
Displaying eye-catching merchandise and planograms to increase impulse purchasing and impact sales.
Burger King Corporation January 2012- July 2014
Oversee multi-restaurants operation with annual sales of $3.3 to $ 4.7 million.
Responsible for building a strong team for the District through hiring, training, and developing General Managers and Shift Manager; providing clear, consistent direction and recognizing individual and team contributions.
Coordinate interviewing and selection of salary managers and hourly managers staffing for all restaurants supervised. Analyze profits and loss and develop budgets for restaurants, set goals for restaurants.
Monitor and maintain highest standards of food, service and hygiene, ensuring the company's required standards of customer care are met, maintaining customer satisfaction in assigned restaurants. Facilitated Food Safety, and professional development training classes.
Managed a staff of 15 restaurant managers and 45 employees.
General Manager February 2007 – December 2011
Provided oversight and leadership to a 6-million-dollar store.
Transitioned store from a profit loss margin of 14% to 1.5%.
Supervised administration of operations of multiband restaurant (Godfather Pizza, Blimpie Subs, and Dunkin Donut), and was officiator of employees, sales, and profits and losses.
Demonstrated success in managing and developing teams, revenue growth, technical support, and customer service and policy development.
Directed and coordinated multi-unit retail sales operations (scheduling, daily decision making, delegating of tasks, staff support and training, opening and closing, auditing product qualities, cleanliness of facilities, and guest interactions) while upholding company standards and policies.
BP - British Petroleum
General Manager January 2005- February 2007
Exceptionally Coordinate training in assigned units; Interview and select management personnel. Setting long and short-term goals in QSR, sales, people, profit and administration for restaurants performance & development plans, adhere to budgets, analyze P & L and develop action plans.
Monthly financial analysis to evaluate the financial position and to clearly communicate expectations and actions to maximize the store financial performance.
Extensive supervisor experience in managing multi-unit retail stores and personnel
Responsible for staff of multi-unit operations, and loss prevention for each location
Abilities to conduct interviews, train interviewers, and facilitate decision making regarding offers
BP- British Petroleum
Store Manager March 2004 – January 2005
Responsible for entire store Profit and Loss operations.
Oversaw and planned employee scheduling, ordering, cash control, inventory control, merchandising, and daily upkeep of store premises.
Provided leadership to employees on subject of operations and policies of company (conducted interviews and trained new hires).
The Hamilton, A Classic Residence by Hyatt
Transportation Supervisor November 2002 – March 2004
Forecasted, operated, and maintained a $20,000 monthly budget.
Scheduled transportation of over 200 residents on a daily basis to doctor appointments, errands, and outings.
Monitored and maintained mechanical and safety requirements of community vehicles.
Allocated staff to meet the demands of the community.
United States Army
Station Commander/Senior Recruiter September 1982- November 2002
Contacted, interviewed, and advised civilian personnel to obtain qualified applicants for enlistment into the Army.
Distributed and displayed recruiting publicity material.
Administered and scored screening physical examination, and enlisted screening test of applicants and counsels with regard to reasonable occupational aspirations within the Army.
Advised applicants of disqualification's which are waiverable and assists preparation of waiver application.
Education and Certifications
Pikes Peak Community College
26 college credits in Business Management
Colorado Spring, Colorado
Army Soldier Support Institute: Junior level, Mid-level, and Senior level leadership courses
Commercial Driving License with Bus endorsements
Serve Safe Certified
Awards and Recognitions
2010 Manager of the Year Nominee (Hess Corporation)
Army Commendation Medal for Trainer of the Year
Meritorious Service Medal for receiving an above commendable rating during higher echelon inspections
Top Cinema Van of the Year of 1998, 1999, and 2000
Army Commendation Medal for Top Cinema Pod of the Year, 1997
Top Referral of the Year 1997, part of the Commanding General’s Referral Program
Commanding General’s Special Recognition Award for Outstanding Performance
Army Commendation Medal for Top Station Commander, 1996
Recruiter of the Year, 1994
References will be given upon request.