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Customer Service Manager

El Paso, TX
March 27, 2019

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Sherry R. Doub

***** *****-*-***

El Paso, TX ***24

Home: 915-***-****

Alternate: 915-***-****

I am self-sufficient and able to work independently as well as part of a team. I believe my enthusiasm, my skills and my strong work ethic can make a positive contribution


Captiva Group formerly known as El Paso Complete Printing. (10/16/06 – 02/15/19)

9600 Railroad

El Paso, Texas 79924

Supervisor: Dustin Hammond

Last Employment – Office Manager

Accounts Receivables / Accounts Payable / Customer Service/ Shipping/ ISO Auditor/ Payroll /Purchasing / HR/ Safety

Office Manager: Manage Accounting, Customer service team and Shipping team. Check daily orders with customer service and entry of the orders. Daily meeting with shipping so they will be aware of what is ready to ship and what is required to ship out that day. Monitor inventory control with cycle counts. Approve and evaluate new customer credit by running DNB reports.

Accounts Receivable: Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Maintains records by invoices, debits, and credits. Bill and customers daily. Provide receptionist duties as far as answering phones, taking messages, sending emails, running copies and faxing orders.

Accounts Payable: Enter all invoices into the accounting system. Match invoices with Purchase order numbers to ensure amount and price purchased are correct. Audit all accounts payables before entering into the accounting system. Create weekly check runs to pay vendors. Make all necessary GL entries.

Customer Service: Work closely with our customer. Give customers answers in a timely manner and put the need of the customer first. Provided inventory quantities and place pull orders as needed. Manage the Min max levels of customer product and reproduced when min levels are hit.

Shipping and Receiving Supervisor: Create shipments paper work. Physically pull material for shipment and check that paper work matches physically what is on the shipment. Check incoming shipments for accuracy on paper work, compare paperwork to what physically received and check for damaged material. Make claims if necessary. Perform an outgoing inspection before product is shipped to Customer.

ISO Auditor: Audit the companies processes to make sure that all operators and staff are complaint to the SOP that the company has enforced.

Payroll: Maintain and audit employee’s time sheets and vacation days. Submit payroll to Wells Fargo bi weekly for processing.

Purchasing: Purchase all materials that are needed for the warehouse and production. Create purchase orders for all purchases made.

HR: Process W-4 and I-9 paper work. Process E-Verify. Evaluate pay raises. Interviews for the hiring process in all departments for out and inner company. Conflict resolution, benefits and compensation, HR records management. developing teambuilding programs, writing job descriptions.

Safety: Make sure company is compliant with OSHA. Hold classes for safety training.

Started as an AR clerk in 2006 and was promoted to AR/AP clerk in February 2008. In July 2009 promoted to AR/ AP/ Payroll clerk. In September of 2011 promoted to AR/AP/Payroll/ purchasing clerk. May 2013 promoted to Office Manager.

Military Postal Service, CMR 411 (11/10/2000 - 01/29/2001) - Mail Orderly (Christmas rush)

Vilseck Germany, Armed Forces Overseas Germany

Supervisor: Larry Morris - 096**-**-****;

Duties involves receiving, sort, and routing incoming mail by individual box number or name. Properly unload and loading of mail truck. Reroute mail. Customer Service. Use proper procedures of mail items suspected of containing prohibited materials.

Dr. Raudales, Fernando, P.A. (11/15/1996 - 04/05/1999) - Medical/ Insurance clerk / AR.

El Paso, Texas United States

Supervisor: Melissa Raudales - 915-***-****;

Obtained all medical charts prior to patient's arrival to the office. Carried out everyday office duties and data entry and assisting physician with calls for the authorization of refills. Schedule appointments for patients to have procedures done at a local hospital or health clinic. Verify if patients need a referral for the procedures scheduled for.

I was responsible for all billing and coding functions for Internal Medicine, dialysis, and transplant patients. I posted all charges, payments, and sent out all claims electronically and manually. I have used and worked with the International Classification of Diseases (ICD 9-CM), Physicians Desk Reference (PDR), and Current Procedural Terminology (CPT), for filing reasons and medical billing reasons.

Started as a temporary medical records filer in 1996 and was promoted to receptionist in 1997 and again promoted to medical biller in late 1997.


Parkland High School

Graduated May 1994

El Paso TX 79924

University of Phoenix


Lety Rojas: Supervisor at El Paso Complete Printing: 915-***-****

Dustin Hammond: General Manager at Captiva Group: 915-***-****

Ana Valadez: Customer Service at Captiva Group: 915-***-****

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