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Customer Service Marketing

Johannesburg, Gauteng, South Africa
March 30, 2019

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Curriculum Vitae of Charlotte Motlalepula Ngubeni

Personal Details:

Surname: Ngubeni

First Name: Charlotte Motlalepula

Date of Birth: 03-03-1985

Identity Number: 850-***-**** 080

Gender: Female

Nationality: South African

Marital Status: Married

Contact Numbers: 071-***-**** / 072-***-****

Home Address : 2759 Kraanvoel Street,

Riverlea Ext. 3, Johannesburg, 2093

Drivers: Yes (Code 10)

Home Language: Isizulu

Other Languages: English, S S.Sotho, Zulu and Afrikaans

Dependants: 2

Hobbies & Interest:

Singing, Counselling, Reading and Social Activities

Educational Qualification

Name of Institution: Forte High School

Highest Standard Passed: Grade 12 (Standard 10)

Subjects: English, Afrikaans, Setswana, Biology,

Business Economics, Economics and Geography

Year: 2002

Activities & Participation: - Debating & School Choir Member.

Sports: - Athletics

Tertiary Education:

Name of Institution: South West Gauteng College (SWG)

Course: Marketing (Diploma)

Subjects: Marketing Strategies (N6)

Marketing Communication (N6)

Marketing Sales (N6)

Marketing Research (N6)

Computer Practice (N5)

Duration: January 2005 To June 2008 (Completed).

Other Qualifications

Name of Institution: Khethiwe Management & Training

Course: Management Basic Training

Subjects: Financial Management

Marketing Management

HIV/AIDS Awareness Programme


Duration: January 2006 to March 2006.

Name of Institution: Kontak Initiative

Course: Edu-Care Development

Subjects: Creative Arts

Cognitive Development

Health and Nutrition

Language Development

Perceptual Development

Early Start Intervention Programme

Duration: June 2006 - November 2006

Work Experience

Name of Company: South West Gauteng TVET College

Position: Marketing Intern

Duration: 04th October 2016 — 30th March 2018

Duties and Responsibilities:

Handling Correspondence

-Planning, Organizing and Coordinating in Projects & Events

-Exhibitions: School visit, Community visit and Career Expo

-Distribution of invites, letters and cards for college events

Administration support

-Writing and submission of deviations and requisitions

-Writing/taking minutes of the meeting

-Supporting the team with filing and administration duties.

-Capturing data within a standardized format.

-Responding to enquiries and proposals from external partners

-Maintaining an effective electronic filing system by storing all required documents and communication received and ensures that these are stored in easily accessible files.

-Ensuring that the office is well maintained and in working order and liaises with the respective area/s to resolve any issues.

Personal selling

-Prospecting for after-sales service

-Going out to workshops to give information about the college Direct marketing and Customer service

-Writing of newsletter

-Giving out pamphlets to walk-ins.

Name of Company: Chubb Monitoring SA (Pty) Ltd

Position: Call center agent

Duration: March 2009-May 2012


At Chubb Monitoring services I was monitoring and customer service

I also prepare reports for management of all calls I have received and those I have made.

Name of Company: Motherly Day Care

Position: Managing and Customer Service &

Office Support and receptionist

Duration: June 2005 – Nov 2007


I was in charge of the overall success of the day care centre as I was the principal. I prepared budgets, monitored incoming and outgoing cash, prepared the salaries of employees and made sure that in all respects was an ongoing going concern.

Furthermore, I was also the co-coordinator of all events.

Lastly, I had a filing system of all documents be it the registration documentation, financial accounts and any documentation that was used to keep the day centre in order.

Reason for leaving: Better prospects

Name of Company: Soweto Community Television

Position: Researcher

Duration: November 2006 –December 2006

Reason for leaving: End of contract

Personal Motivation:

I am a friendly, enthusiastic person who is motivated by being able to take the initiative of events. I am a team player and very strong in the area of social interaction, especially as far as communication abilities are concerned. Further, I have an interest in new experiences, new situations and willing to learn.


Company Name: South West Gauteng Tvet College

Contact Person: Ms Patience Makhaphela

Position: Manager

Contact number: 083-***-****

Company Name: Chubb Monitoring

Contact Person: Cefas Baloi

Position: Supervisor

Contact Numbers: 011-***-****

Company Name: Motherly Day Care

Contact Person: Ms. Tshabalala

Position: Director

Contact Numbers: 079-***-****

Company Name: Soweto TV

Contact Person: John Paul Karketsi

Position: Show Producer /camera man

Contact Numbers: 072-***-****

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