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Payroll Delivery Team Leader

Paranaque, Philippines
March 30, 2019

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Name : Michael Archangel L. Dela Cruz

Residence : Lot 7 Block 11 Walnut St. Purok Manggahan

Annex 41 Upper Bgy. Sun Valley Drive, Parañaque City 1711

Mobile : 0927 – 753 – 0732

eMail :

Educational Bachelor of Commercial Science Major in Computer Science

Attainment Jose Rizal University 80 Shaw Boulevard, Mandaluyong City

1999 - 2003

10 years in payroll operations, I perform towards process standardization, systems automation, implement preventative controls, continuous process/people Improvement plans, analytic tools and reduce transactional work. I am also experienced in direct people leading, client and stakeholder management.


Work Ethics

Upholds strong values of integrity, respect, innovation and collaboration

Exhibits proactive qualities and demonstrate ownership on open deliverables

Thrives in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills

Solid critical thinker, analytical and possess the ability to articulate the complexity of business need and the capability to build/develop practical action plans based upon those needs

Possess strong business acumen, encompassing the ability to see the “Big Picture”

Self-driven, organized, well-communicated and well-documented

People person, fair and considerate, but very much policy driven

People Management and Development

Experienced in supervising more than 30 team members, managing and monitoring their day to day activities

Daily engagement with the team to identify clear expectations is a habit

Develop individual and team goals and implement plan to carry out objective

Adept in designing performance scorecards and analytics, bell curve deliberations, and in conducting performance appraisals

Address sub-par performances through identifying training requirements and cross training opportunities

Excellent in teaming, interpersonal, negotiation, and mentoring

Catalyst of productivity, skills development and compliment success

Influences members through motivation

Coaching and consulting skills

Creative and innovative in employee engagement activities

Experienced in new starter orientations, system and process trainings, as well as candidate interviews

Business Management and Compliance

Interacts effectively with management and provide timely reports documenting trends or opportunities for improvement with recommendations

Monitors the accuracy and quality of work performed by the team, and facilitate monthly presentation to Management, together with Quality and Compliance

Periodical collaboration with other departments on policies and/or processes – strategic planning and implementation, and other teams for process improvements and best practice sharing

Regular meetings with stakeholders regarding business global updates and projects

Ensure goals within client SLA’s as well as turnaround time, accuracy and compliance standards are met

Review escalated situations and or review of work items that have fallen outside of SLA

Workforce and workload management and analytics

Workflow supervision and management

Ensures that the team is in compliance with all established policies and procedures

10 years Payroll BPO Most Headcount processed 21,000

4 years and 4 months in ANZ payroll Most no. of clients managed in the same team 79

4 years and 3 months using SAP systems Most no. of direct reports handled 9

2 years and 9 months in leadership

2 years local payroll

Professional Background


Payplus System

7/F, Techno Plaza 2, Eastwood City Libis, Quezon City, Manila 1110

Payroll Delivery Team Leader - Jun 2013 – Nov 2015

Monitor/Lead Operational Activities

Supervises 9 Payroll Executives handling 79 clients overall (66 AU with HC 3808 and 13 NZ with HC 363)

Ensures daily deliverables and workload are covered with the available workforce (tools: Dashboard & Attendance/Leave Monitoring)

Ensure output is quality checked regularly and any errors / anomalies are rectified in a timely manner to reduce financial risks (tools: Payroll Checklist)

Monitor the monthly statutory remittances and returns (tools: Post-Payroll Validation and Monthly Payroll Tax/IRD lodgement).

Validate and approve off-cycle processing

Set-up new wage/pay codes, superannuation fund, cost centres, and GL account

Ensures tier 2 queries are responded within specified timeframes with issues clarified with the external customer.

Ensure that payment summaries are accurate at all times and that recoveries are performed when appropriate

Review and sign-off Issues log/RCA, monthly productivity and scorecards

Ensure that the ratio between resources and workload is feasible to guarantee quality output (tools: work allocation simulator)

Service & Process Improvements

Define Implement and Monitor SLAs required for the successful output delivery of the

Contribute to Global HR and Payroll operations cost saving initiatives through Identifying opportunities to develop, promote and implement standardised and simplified processes

Support and assist in projects actively to ensure timely delivery of tasks.

Maintenance of Process Maps and Documentation for Payroll and HR operations.

Identify gaps with local regulations and practices and implement solutions to address gaps.

Promote and participate in open and positive communication between regional counterparts to improve team relationships and discuss improvements in the way we do things across all locations (Operating Model)

Focus on delivery of improvements that increase payroll and benefits efficiency and improve the Customer experience (tool: monthly assessment survey)

Case management

BCP point of contact during disaster and emergencies

Performance & Development

Coach and develop direct reports through a monthly one on one habit

Discuss performance rating and development plans with the manager (tool: Scorecards)

Provide recognition, by giving out certificates, written commendation, even as simple as verbal appreciation during meetings / huddle, - to emphasize the value of each contribution and boost morale.

Give everyone the opportunity to act as subject matter experts by assigning task on strength basis

Document Vendor and Colleagues feedback (using coaching logs, commitment forms, etc.) to track both achievements and areas for improvements and use the same data to identify applicable development plans and mandatory trainings

Encourage collaboration and knowledge sharing norms

Administrative and Ad Hoc

Conduct interviews, new hire briefing, and probationary reviews/rating

Employee on-boarding / off-boarding (including biometrics, lockers, pedestal cabinets, etc.) access requests and termination both for the local company systems and the global payroll processing systems

Design modules, assist conduct training for new hires

Support the overall management of benefits including the HMO (Hospital, Medical, Life Insurances); and all employee benefits processes

Attend / facilitate necessary meetings to communicate team updates, discuss and address issues, and

Organize team buildings activities

Study, develop and implement team norms to improve team’s work practices and performance

Monitoring and approval of leaves, overtime allowances, office supplies, as well as System/Network Access.

Maintain employee records and employee data management to support FTE management

Northgate Arinso


HR Operations: 3/F Bldg 1, ETON Cyberpod Corinthian Ortigas Avenue cor. EDSA, Quezon City 1110

Mar 2009 – Jun 2013

First Line Manager - Feb 2013 – Jun 2013

Supervises weekly, fortnightly and monthly payroll activities, annual payroll events, reports and reconciliation

Review and approve payroll reports

Provide direction to 8 payroll administrators, handling 3 clients with overall 1,434 headcount - coordinating the daily activities and prioritizing work load to ensure the delivery of a high quality, responsive and efficient service

Plan and prioritize Payroll Team workload and resource to meet agreed schedules

Provide technical and professional guidance and support to the Payroll Team

Ensure that the Payroll Manager is informed of all risks associated with the delivery of client requirements

Checking and auditing of all payrolls, ensuring legislative compliance (tax compliance, superannuation etc)

Handles general client questions, issue resolution and proper escalation

Act as the focal point for internal communications, policy and benefit updates, etc

Encourage and ensure knowledge sharing both internal and external to the Payroll Team

Assist the Payroll Manager identify performance issues and to implement improvements

Monitor Payroll Team performance and assist the Payroll Manager with annual performance appraisals

Identify Payroll Team resource requirements and skill shortages

Identify training requirements and assists Team members with Continuous Career Development

Subject Matter Expert - Mar 2012 – Feb 2013

Participate in center wide events for process improvement discussions

Conduct and/or assists in payroll trainings

Assists in new accounts implementation and transition, in-depth system testing, RCA documentation, and case management

Support other HR/Payroll teams with the day to day operations

Employ best practice techniques on payroll controls and validation

Regular SAP Notes testing

Data Migration Auditor (August 20, 2012)

Training: Foundation of Payroll Practices Australia from The Association for Payroll Specialists – TAPS (Aug 13 - 17, 2012)

Payroll Specialist / Consultant – Australia / New Zealand - Jul 2011 – Mar 2012

Regular and off-cycle Fortnightly (177 EES) and 4Weekly (310 EES) New Zealand payroll, back-up for NZ Weekly payroll (445 EES)

Can also process AU payroll for the Weekly, Fortnightly, and Monthly

Generates Inland Revenue Department Report, Vendor / 3rd Party (post-payroll) Reports

Payroll and (post-payroll) reports validation

Monthly reports for SOC1 Compliance

Regular SAP Notes testing

Supervises 1 Data Analyst (Tier1)

YTD and Year-End Reconciliation

*Supported a newly “go-live” AU account for 1 month (February 2012) for; Monthly & Fortnightly Payroll processing, Inputs/mass upload, amendments and Superannuation

Payroll Specialist / Consultant – UK / Ireland (mid-shift) - Sep 2009 – Jul 2011

UK Weekly payroll (69 EES), back-up for monthly payroll (7000 EES)

Data Inputs, amendments and mass data entries (no Tier1), Cost Centre maintenance, GL files creation and validation.

Starters and Leavers calculation, Loans & Maternity manual pro-ration and computation

Manages HR Workspace ticketing system

Sends Monthly Tax Updates to HM Revenue, Customs Department, and other Vendor / 3rd Party (post-payroll) Reports

November 10, 2009 (another client): UK 4Weekly payroll (3000 EES), Supervises two Tier1 for IRELAND (1033 EES)

-One of the pioneers in the account sent to the United Kingdom for knowledge transfer (Mar 12 to May 29, 2009)

-Trainings: 1. Call Handling - during KT in UK 2. Institute of Payroll Professionals Training (UK) - UK payroll - Policies, Legislations, and computations on tax and statutory pays (April 15, 16, 21, 2009). Introduction to Irish Payroll (April 22, 2009)


ORACLE / Kronos

Global Business Support – Payroll: Level 3 Robinson’s Place Cainta, Ortigas Avenue Extension, Cainta, Rizal 1900

Oct 2007 – Nov 2008

Global Payroll Technician:

North America regular Bi-Weekly Payroll Process and off-cycle, (15000 EES for NA Regions; 6000 EES for Canada)

Kronos upload and validation

General data management / inputs and Leaves entitlement monitoring

Payroll via on-line cheque writer

Post Payroll Reports and reconciliations

Handle Calls for payroll inquiries, verifications and employee certificate requests for loan, rent applications, etc.

UnionBank of the Philippines

PARADOX (in-house System)

Central Processing Service – Customized Services Team2

6th Floor iBank Exchange Building, 142 Amorsolo St., Legaspi Village, Makati City 1229

Jul 2005 – Oct 2007

Payroll Implementation Officer - May 2007 – Oct 2007

System configuration and customization, data migration and parallel testing, and processing transition to go-live

Leads the process documentation, SOP / payroll processing guides

Assists payroll processors in system queries, data conversions and uploads, and in generating customized reports

On Site system troubleshooting & over the phone technical support

Payroll software Installation & User-training

Meetings with Clients and Branch Managers

Payroll Service Associate - Feb 2006 – May 2007

Semi-Monthly, Monthly and off-cycle payroll processes (21 clients - Hotel, BPO, Manufacturing, Assurance, and others)

Calls, Payroll Data, validation, reconciliation, EFT

Printing of payslips, government reports, and other reports – up to packaging for delivery

Year-End Reconciliation, Alpha listings, 2 and BIR diskettes


Compensation & Benefits Staff (Contractual) - Jul 2005 – Feb 2006

Timekeeping, payroll processing assistance, payslip printing and distribution, Filing, COE printing,

Validates and calculates cash allowances and reimbursements (clothing, parking, medical, etc)

Personal Data

Birth date June 21, 1982 Birth Place Baguio City

Age 36 Civil Status Married

Height 5’4” Weight 135 Lbs

Gender Male Religion Roman Catholic

*Character reference upon request

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