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Sales Representative Customer Service

Fort Wayne, IN
March 29, 2019

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M: 630-***-****

**** **** ***** ****** ****

Fort Wayne, IN 46808


Loyola University, Chicago, IL May 2014 Bachelors of Psychology


SMITHFIELD FOODS, Saint Charles, IL, April 1, 2017 – Present

Quality Control/Food Safety Technician

• Check cry-o-vacs and slicing lines for non-conforming products

• Monitor all running lines to ensure labels on product are correct with dates, weights, product names, descriptions, etc.

• Complete beginning and end of shift paperwork, verify the previous shifts paper work and enter everything into excel

• Complete weekly audits on food safety and employees

• Complete weekly swabbing of machinery, drains, etc. for pathogens such as salmonella and mainly listeria

• If product is non-conforming place on hold until tests are ran on product and is released for approval

• Calibrate pH meters and internal temperature probes as needed, as well as calibrate all scales in both plants

• Observe both plants for any leaks from ceilings, machines, etc. as well as any damage or anything that may prove to be a safety hazard and report it to QA manager.

• Train and develop hourly employees on conducting proper quality checks for certain products. Use ADC reporter and SAP to place product on hold and release product from hold as needed.

SMITHFIELD FOODS, Saint Charles, IL, March 7, 2016 – April 1, 2017.

Oven Aging Technician

• Use POWIS and INTELLIX program systems to monitor cook ovens, environmental chambers, and dry chambers

• Monitor meat products

• Make sure the right programs are being run for the cook ovens, environmental chambers and dry chambers

• Keep a log sheet per shift of product that is in process

• Take pH levels of product at correct times determined for that product

• Complete beginning and end of shift paper work, communicate through Microsoft Outlook as main means of communication when there are problems.

• Calibrate pH meters and internal temperature probes

• Supervise aging drivers and hold safety meetings beginning of shift

TOPCO (Through Hire Excellence), Elk Grove Village, IL, November 2015– January 2016

Member Services Associate

• Enter numerical data into SAP

• Process orders between customers and vendors and make sure purchase orders are created

• Resolve order issues on vendor or customer side, follow up with both to verify issues are resolved

• Use Salesforce as a means of communications for e-mails between vendors and customers

Colorado Tech University (Through CRS Group), Schaumburg, IL, July 2015 – October 2015

Admissions Advisor

• Interview prospective students over phone

• Inform prospective students about programs offered

• Enroll students into the university

• Meet monthly quota for enrollments

• Make outbound dials to prospective students and receive incoming inquiry transfers

GE Oil + Gas, (Through Aerotek) Elk Grove Village, IL November 2014 – July 2015

Materials Facilitator

• Receive incoming materials

• Ship outgoing materials and products

• Create purchase orders for sales

• Adjust material inventory as needed

• Write up paperwork for outgoing material

• Pick materials as stated per pick list and prepare to ship out

• Work on miscellaneous projects as assigned

AT&T Authorized Retailer (Springmobile), Schaumburg, IL August 2014- November 2014

Wireless Sales Consultant

• Sell wireless and wired AT&T service

• Provide customer service to all customers

• Sell wireless and wired phone and cell phone equipment

• Perform opening and closing routines and maintain paperwork

• Handle all end and beginning of shift paperwork

NOW Foods, Bloomingdale, IL June 2012- August 2014

Quality Control Inspector

• Enter paperwork into Oracle database

• Work on production lines and make sure no defects in product or containers

• Place product on hold if defective and release product once corrected

• Collect samples from bulk product and distribute to testing labs

• Test product in physical, microbiology, and analytical labs to complete physical testing

Marketsource, Villa Park, IL October 2013- June 2014

Target Mobile Sales Representative

• Provide great customer service

• Sell wireless cellphone contracts

• Sell pre-paid cellphones and plans

• Complete inventory paperwork at beginning and end of every shift

• Meet sales goals every month

Shell Gas Station and Food Mart, Schiller Park, IL June 2009- July 2013


• Operate cash register

• Maintain store cleanliness

• Prepare food and fresh coffee as necessary

• Stock shelves and complete daily inventory

• Complete all beginning and end of shift paperwork

VOLUNTEER Playworks, Chicago, IL September 2012 – March 2013


• Worked with and supported activities with children at low income schools

• Sports and physical activities to show them the benefits of being active

Rehab Institute of Chicago, Chicago, IL March 2014 – March 2016


• Worked with patients that have suffered strokes or other brain injuries

• Hellped perform basic physical movements and activities

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