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Freelance/Contract Digital Project Manager and Virtual Assistant

Brampton, ON, Canada
March 29, 2019

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Charmion Brathwaite 905-***-****(H) 647-***-****(M)

Brampton, ON


● Proficient in the MS Office suite (Word, Excel, PowerPoint, Outlook, Project)

● Language: English (fluent); currently learning French

● Comfortable using a computer and computer systems (keyboard, mouse, touchscreen)

● Analytical, detail oriented and professional

● Self-motivated, creative problem-solver

● Ability to work individually and as part of a team

● Able to stand for long periods of time

● BS in Computer Science & Mathematics

● MS in Information Technology and Management

● PMP certified

Work Experience

Freelance Project Manager / Consultant (October 2018 – present) Toronto, ON

• Managing online presence for a number of small brands (website, social, Amazon) Senior Project Manager (August 2017 – September 2018) FCV Technologies, Toronto

● Managed the website redesign activities of one of the largest transit organizations in North America

● Managed the website redesign activities of a federal (crown corporation) healthcare organization Senior Project Manager (September 2014 – July 2017) OgilvyOne Worldwide and Ogilvy & Mather, Toronto

● Managed the digital program for a consumer-packaged goods client involving websites, landing pages, digital banners, emails, social media assets

● Other industries include: financial, technology, health improvement, travel, QSR Freelance/Contract Digital Project Manager/Producer, (December 2013 – September 2014):

● OgilvyOne Worldwide

Managing digital banner production for a number of clients and project (Industries: travel, technology, health improvement)

Development of a microsite to highlight the creativity in artificial intelligence (AI) (IBM)

● Lowe Roche Advertising

Managing the digital components of a charity fundraising campaign (Canadian Cancer Society) Project Manager (June 2010 –- November 2013)

Critical Mass Inc., Toronto ON

● Led creative projects to enhance the loyalty site of a US global financial institution (Citibank) with new service offerings, and as a result of new regulatory and security requirements.

● Managed creative campaigns creating web and email assets (HTML, CSS, Javascript etc.) to promote sales, new features and increase registrations. Some projects involved the management of a third- party print vendor’s asset production, production of Flash video assets and implementation assistance to another third-party vendor (Citibank)

● Successfully led the redesign of a website for a business unit of the financial institution.

● Worked with remote teams to stabilize the multi-language content management system (CMS) for a major US luxury automotive brand resulting in a significant reduction in support issues being logged

(Infiniti Global)

● Developed scope of work, timeline/schedule and costs/budget for all projects

● Managed multiple concurrent projects with accelerated timelines and limited resources Project Manager/Client Business Analyst (April 2007 – April 2010) Maritz Canada Inc, Mississauga ON

● Complete life cycle management (initial project constraints estimating, requirements gathering, functional design of solution, development, change management, QA and release management) for websites for internal and external Mortgage Brokers (Scotiabank - phased project, 3 yrs).

● Conducted analysis, functional design, project management of a proprietary loyalty rewards tool and ongoing support to enhancements to loyalty rewards/redemption website (HSBC - 2 yrs)

● Performed business analysis, project management and ongoing support for the development of a new eStore on a loyalty platform (Aeroplan - 6 months)

● Main point of contact for clients

● Updated procedural documentation and presented to/trained users (internal and external)

● Technical liaison for and trained Call Centre personnel on site enhancements IT Specialist (Project Manager/Business Analyst) (Nov 2003 – Jun 2006) Strategic Services Division, Ministry of Public Administration and Information (MPAI), Government of the Republic of Trinidad and Tobago

● Led process from requirements gathering, terms of reference (TOR) and RFP development, tender evaluation and management of selected vendor through to implementation of solution.

● Facilitated the process mapping and reengineering exercise for these divisions

● Assisted in preparing documentation for procurement of computers and servers for Ministry Other Work Experience:

Project Coordinator (November 2000 – June 2001) – 6 month contract Dover Beach Hotel & CARIB-HOTELS.COM, Barbados

● Managed the development of the company's virtual tour - managed third-party

● Conducted market research targeting tourism--related businesses for Programmer/Analyst (January 2000 – June 2000) – 6 month contract Chrysalis Development Inc. Wildey Industrial Park, Barbados

● Developed time management application for company's staff (Visual FoxPro)

● Maintained/enhanced existing Visual FoxPro systems Programmer (March 1998 – December 1999) ~ 2 yrs

Guardian Life of the Caribbean Limited, Port--of--Spain, Trinidad

● Assisted in the development of a Y2K contingency application for this Insurance company

● Analyzed, reviewed and rewrote programs to increase operating efficiency and adapted programs to new and existing requirements

Programmer/Analyst (August 1997 – February 1998) – 6 month contract Computer Networking Company (CNC), Woodbrook, Trinidad

● Team member in the design and development of an Insurance software package for a small Insurance company (Visual FoxPro 3)


MS. in Information Technology and Management Aug 2001–- May 2003 The University of North Carolina at Greensboro (UNCG), USA BSc. in Computer Science and Mathematics Sep 1994 – May 1997 The University of the West Indies, St. Augustine, Trinidad Continuous Development Courses:

Project Management Professional (PMP) Prep (2015, 2017) Critical Mass Inc.

● Principles of EBusiness and ECommerce (University of Toronto, Fall 2011)

● MS Project 2010

● Agile Project Management (2010)

Maritz Canada inc

● Project Management Fundamentals (March, 2010, in assoc with IIL)

● Making Meetings Work (February 12, 2008)

● Building Credibility with Clients (January 15, 2008)

● Managing Project Financials 101 (December 12, 2007)

● Finance at Maritz (July 24, 200)

The World Bank

● Monitoring and Evaluation Workshop (September 2005) International Institute of Learning (IIL)

● Project Management (PM) Basics (self-paced, 2005 – 2006) Stitt Feld Handy Group in association with University of Windsor, Faculty of Law

● Alternative Dispute Resolution (June 2005)

● Advanced Alternative Dispute Resolution (October 2005) American Society for Quality in association with Caribbean Institute for Quality Ltd.

● Process Mapping for Professionals (August 2005)

Certified Tech Trainers (in assoc. with DRI International & BCI)

● Business Continuity and Disaster Recovery Management (March 2005) Publications:

BRATHWAITE, C. and HARRINGTON, K. (in press) “Privacy of Data” in NEMATI, H. (ed.) and BARKO, C.

(ed.) “Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance”. Idea Group Publishing Inc., Last Chapter.

● This book explores a wide range of issues on Organizational Data Mining with the paper recapping the main issues discussed throughout the book.

Other Interests:

Volunteer with Autism Ontario – meetings, planning and working at events References: Available upon request

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