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Software Project

Fort Lauderdale, FL, 33325
March 29, 2019

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Luis Enrique Diaz

Plantation, Florida ***25 • 305-***-**** • Senior Business Systems Analyst

Process re-engineering and QA specialist

§ Information systems career boosted by the satisfaction of consistently provide organizations with modernized and efficient software solutions, doing great what love to do day to day serving people, business and all stakeholders.

§ Business Systems Analyst professional specialized in analytical and collaborative skills, focused on customer needs, with ability of depth understanding their challenges to creatively transform them into new alternative ideas, translated into specifications to conceive tailored informatic tools that optimize operations productivity, increase revenue and reduce costs.

§ Accomplished success results through ability to lead top-performer teams, in dynamic and under pressure environments, defining priorities, promoting processes improvement, positive motivation and teamwork atmosphere.

§ Quality assurance vision that demands its application at all levels, in a unique blend of inventiveness and technology, to maximize quality standards from requirements inception to product delivery.

§ Grateful to have worked for diverse industries, oil refining at PDVSA, oil derivatives distribution and retail at WFS, financial technology and card transaction processing at Denarii Systems and Es Solo, such experiences made up a remarkable professional identity.




and Tools:

§ Business Process Modeling Continuous Improvement Process Business Needs and Opportunities Identification Requirements Specifications.

§ Software Quality Assurance (QA) & Quality Control (QC) Test Planning, Execution and Reporting Issue Resolution and Customer Satisfaction.

§ Software Development Life Cycle Methodologies Software Modeling Product Development UI Design and Prototyping User Training and Support.

§ Project Management Change Control Management Leadership & Team Building. BPMN, UML, SDLC (waterfall, agile, scrum), use cases, user epics, user stories, functional and non-functional requirements, positive and negative testing, white-box and black-box testing, manual and automated testing, UAT, E2E, and regression testing, UI sketching and prototyping. Mid-level on SQL queries, Oracle, Selenium, UFT, ALM, SharePoint, Visio, Enterprise Architect. Basic level on languages such as C#, Java script, XML, XPath, HTML, Python, PHP, SOA and API integrations. PROFESSIONAL EXPERIENCE

Sr. Business Systems Analyst (4/2018 – Present)

Es Solo Holdings, Fort Lauderdale, Florida

Duties Scope:

I Reviewed, recommended and applied substantial enhancements on SDLC agile methodologies and informatic processes.

Also, I redesigned vertical business processes for merchant acquiring, card issuance, and remittances, optimizing company operational expenses, and providing efficient process models for new business opportunities.

Additionally, I Instituted new procedures for programs management, to speed up delivery times.

Moreover, I built efficient designs for diversifying API integrations on platform's middle layer. Key Achievements:

I streamlined customizations on KYC and KYB platforms, allowing automated file batch processing, incorporating compliance standards that reduced up to 60% of processing time.

Besides, I launched SDLC agile methodology improvements, reducing up to 40% of project timelines, and up to 55% of project backlogs.

Also, I expanded features for card program admin, cardholder and customer service portals, expediting new client on-boarding, adding up to 1M new cards with success transactions. Luis Enrique Diaz



Sr. Analyst, Business Re-engineering (2/2017 – 04/2018) World Fuel Services, Miami, Florida

Duties Scope:

I implemented effective processes for QC/QA, regression testing and UAT, to optimize the orders processing platform.

As well, I improved interface monitoring and troubleshooting processes for aviation, land, and marine program segments to maximize the performance of Financial Operation and Shared Services (FOSS) department.

Additionally, I performed QA and regression testing for biweekly releases and UAT for system updates. Planned, documented, and executed test scenarios, test cases, and test scripts, delivering comprehensive results and metrics reports.

Besides, I executed quarterly review of regression documentation, ensuring test scripts are up-to-date, and identified training issues conducting education plans for end-users.

Key Achievements:

I executed enterprise transformation project improving organization sales performance up-to 35%.

I revitalized projects execution by implementing agile methodology in business and operational teams, reducing delivery times up to 45%.

Moreover, I re-engineered QA, UAT, and E2E regression processes applying efficient techniques and tools, reducing application errors and malfunctions up to 60%.

Business Requirements and QA Engineer (10/2010 – 12/2016) Denarii Systems, LLC, Miami, Florida

Duties Scope:

I delivered processes improvement for prepaid card programs implementation, transaction processing, program velocities, limits, and tolerances setup.

In addition, I contributed extensively in the adoption of SDLC agile methodology to improve product delivery.

Furthermore, I led project management activities, tracking user stories with test cases, adding accuracy to development results.

Also, I managed UAT tasks creating test plans, execution and reporting. Key Achievements:

I successfully delivered the cardholder enrollment module for new card requests, diversifying the target for 3 new international card programs.

Besides, I customized B2B module for card programs owners, enabling delegation of workload to improve operations performance by 40%.

Additionally, I completed the end-two-end testing project for transaction processing, granting Mastercard network certification, and expanding programs issuance.

Technical Applications Analyst / Programmer (3/2004 – 11/2009) PDVSA – Intevep, Petroleos de Venezuela S.A., Los Teques, Venezuela Duties Scope:

I analyzed business needs and opportunities to improve refining processes and solve problems by implementing IT solutions.

At the same time, I led project activities including requirement analysis, design, testing, documentation and user's training.

Moreover, I continuously monitored and solved production applications issues to ensure 24/7 availability applying preventive maintenance and change control management.

Also, I performed detailed UAT testing to ensure quality control, availability, and reliability of applications in compliance with service level agreements (SLAs).

Key Achievements:

I developed a new maintenance process that allowed to reduce refinery breakdowns from 2 weeks to 4 days. I won a new position promotion, to the technology research and development department, based on this achievement.

Besides, I enhanced the operational reliability system for refineries, reducing maintenance costs up to 30%. I won the award for creativity and innovation thru this project.

Additionally, I optimized the predictive software for refinery maintenance, delivering a solution for broken pipes, increasing refinery operational live up to 25%

Luis Enrique Diaz

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Bachelor of Science in System Engineering

Universidad de Los Andes (ULA), Merida, Venezuela (05/1996 – 10/2002) Honorary Diplomas: “Proyeto de Grado, Galatea simutlator”, “Sistemas de Representación”, “Mecanica Racional 10”, “Calculo 30”. Professional Development

Software Testing Fundamentals – Microsoft Virtual Academy SQL Basis – Miami Dade College Testing Foundation Level – ISTQB Software Testing & Automation Basics, Online MasterCard Tools & Technologies Basics of Prepaid Card Processing Compliance & Regulations Prepaid Card Processing and Platform Project Management Java, Power Designer 10, Power Builder 10 Leadership and Emotional Intelligence Leadership & Supervision Open Source Fundamentals Software Testing, Software Components Reuse Oracle 10g: Web Services, XML Fundamentals Machine Analysis Java TM Programming, Web Components, Servlets, & JSP TM Technologies Web Design and Development Oracle9i: Introduction to SQL, Database Fundamentals Object-Oriented Analysis

& Design using UML

Forums, Meetings, Conferences, and Seminars

2008 Reliability & Maintenance Conference & Exhibition Leadership “The Teamwork 17 Laws” XXVII Conferencia Latinoamericana de Informatica Congreso Mantenimiento e Ingeneria de Confiabilidata, Congreso Coloquio de Automatizacion y Control, ULA CAC Latin-American School of Parallelism and Computation of High Performance. ULA, Centro Latinoamericano de Estudios en Informatica

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