Suchita Acharya, EX-Team Lead, Amazon Development Center, India

*** * ***** **, *** 2020, Tempe, AZ 85281 * 480-***-**** * ac8x48@r.postjobfree.com

https://www.linkedin.com/in/suchita-acharya-65567152/

CAREER OBJECTIVE

Highly experienced and motivated operation management professional with a proven record of team leadership, project management, hiring and developing resources with Amazon India. Excellent communicator with an opinion, problem solver with an ability to handle business dynamics in a fast-paced environment. Experience in partnering with tech teams to drive automation for non-tech operation teams.

CORE COMPETENCIES

Program Management

People Management

Project Management

Hiring & Development

Data Analysis & Report Writing

Stakeholder Communication

Collaborative Leader

MS Office

SQL

JIRA, SIM

PROFESSIONAL EXPERIENCE

TEAM LEAD, AMAZON DEVELOPMENT CENTER, INDIA

10/17 – 09/18

Managed large team responsible for customer facing activity

Oversaw daily operations to ensure meeting weekly/monthly/quarterly business deliverable for IT and ES marketplace

Planed, prioritized and delegated work tasks to ensure proper functioning of the team.

Handled complex and escalated issues. Analyzed relevant data to determine COE

Handled quality metrics at an org level with continuous improvement training and monitoring

Hired and developed resources. Identified and addressed training and coaching needs of associates

Handled performance management

Acted as Point of contact during major business merger for smooth transition of business objective, technology, SOP, best practices

Supported a new site launch by replicating parent team’s nature of business

CATALOG LEAD, AMAZON DEVELOPMENT CENTER, INDIA

10/16 – 09/17

Handled work assignment for associates in order to meet daily/weekly deliverable with high quality output

Acted as a subject matter expertise for multiple program. Drafted associate launch plans and trained new joiners, monitored progress through weekly goals and help them meet team’s existing productivity and quality bar

Authored BRDs and partnered with Tech team for building semi-automated tools, monitored progress through weekly meet, conducted tool testing pre -launch for possible bugs and leakage

Brought continuous improvement ideas and automation opportunity for redundant tasks

BUSINESS OPERATIONS SPECIALIST, AMAZON DEVELOPMENT CENTER, INDIA

01/15 – 09/16

Worked on multiple pilot projects and provided valuable insights

Collaborated with different teams within Amazon to carry out customer facing activities

Drafted SOP for multiple programs

Carried out internal and external stake holder communication with deep dive on outlier data

TRAINING PLACEMENT OFFICER, IIIT BHUBANESWAR, INDIA

06/12 – 07/13

Interacted and invited IT companies for campus recruitment

Handled student database for eligible candidates for different on-campus, off-campus and pooled campus placement drives

Organized on-campus placement drives

Handled budgetary responsibility for Training and Placement Cell

FREELANCE, FILM AND TV INDUSTRY

09/08 – 05/12

As a contract video editor, i was responsible for editing some regular and seasonal shows

Edited daily sports news named 'Sports hour' for DD spots

Edited a weekly magazine program named 'Yours’ truly' for DD India

Worked in analogue program packaging' for DD India

Worked in multiple Odia music video as first assistant director

Worked in an Odia digital film as first assistant director

Worked in an Odia feature film as 4th assistant director

EDUCATION

NSHM COMMEGE OF MANAGEMENT & TECHNOLOGY

BACHELOR OF MASS COMMUNICATION & MEDIA STUDIES

2005-2208

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