Administrative /Customer Service Representative

ALMIRA P. FRANCO

**** – *** Kingston Rd., Scarborough, ON M1N 1R5

647-***-**** ■ *********@*****.***

PROFILE:

Hardworking individual who is highly motivated and passionate towards work. A dedicated recent graduate with Honours Business Administration Diploma, and with an internship experienced in Administrative and Clerical field.

Core Competencies

• Good Customer Service skills, Clients’ Focused

• Experienced in communicating, interacting with clients and working in a diverse environment

• Promoted the company’s products or services to increase their sales or Revenue

• Excellent team player, able to work independently in a fast-paced environment

• Excellent organization and prioritization skills utilize to handle large workloads and complete tasks according to schedule

• Well-developed multi-tasking abilities, with potential to perform repetitive work Computer Skills

• Strong knowledge in Microsoft Office Word, Excel, PowerPoint, Outlook and Access

• Skilled in using QuickBooks, Simply Accounting –Sage 50, Accpac - Sage 300 INTERNSHIP EXPERIENCE:

Administrative / Clerical Aug.13 – Oct. 2018

Canadian Educational Services, Toronto, ON

• Proficient in Zoho - CRM – (Customer Relationship Management) and ApplyBoard software

• Printed the Pre- Assessment Form of the applicants and registered on ApplyBoard, entered the personal information, IELTS score cards, Background information and uploaded the educational documents of clients

• Demonstrated ability to prioritize tasks based on comparative importance

• Maintained polite and professional communication via phone, mail and email

• Answered incoming and outgoing calls and transferred the calls accordingly

• Searched different Colleges to find appropriate courses for the students

• Assisted applicants to fill up the Representation form

• Filled up the Herzing College Application Form and entered the Student information, Immigration documents and Program of Interest into the data base

• Used iLovePDF online service to work with files completely, to Merge PDF, Split PDF, Compress PDF, Office to PDF to JPG and more

• Searched job postings from indeed.ca. and other employers for students

• Assisted Second Career applicants with their paper works

• Developed and maintain filling system and performed general clerical duties such as recording business activities, scanning, photocopying, faxing, filing and binding

• Paid applications fees online for the applicants through visa card or master card

• Kept the records of invoices and any other relevant supporting documents WORK HISTORY:

Customer Service Representative Feb. – Aug. 2006

Negros Navigation Company Inc. Philippines

• Greeted customers’ warmly in a professional manner

• Handled incoming calls and inquiries

• Answered customers queries, and resolved problems in a timely manner

• Talked with surety and assertiveness

• Booked tickets online and provided information on vessels departure or arrival

• Remained calm, courteous at all times, even the customers were angry and argumentative

• Learned about company’s policies, rules and regulations

• Made customer fell value welcome and accepted

ALMIRA P. FRANCO 647-***-**** Page 2

Additional Work Experience

Care Giver, Toronto, ON 2008-2017

EDUCATIONAL ATTAINMENT:

Honours Business Administration – (Honours Diploma) Jul. 2017- Nov. 2018 TriOS College, Toronto, ON

Bachelor of Secondary Education – Major in Mathematics 1993-1997 Annunciation College, Philippines

CERTIFICATE AND TRAINING

Integrated Accessibility Standards Regulations 2018 Toronto, ON

Workplace Hazardous Materials Information System 2018

(AIX Safety)

Toronto, ON

Workers Health and Safety Manners in 4 Steps 2018

Toronto, ON

Leadership Training for Church Worker 2014

Logos Global Missions Church of God, Toronto, ON

Bank Teller Training 2013

North American College, Toronto ON

VOLUNTEER

Projectionist/ Multimedia 2008-2017

Logos Global Missions Church of God-Toronto

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