Cell: 647-***-**** • email@example.com
To obtain a seasonal position as a Server/Host utilizing exceptional customer care skills, strong work ethics and related work experience to contribute effectively in a highly stimulating work environment.
Highlights of Qualifications
5+ years of extensive experience in different Food & Beverage and Front desk roles.
Highly skilled in customer service activities- both on telephone and in person.
Profound experience in handling guests in terms of registration, check-in and check-out.
Proficient in managing cash and credit cards.
Proven record of servicing guest complaints and resolving problems in a friendly manner
Smart Serve Certification
Food Handlers Certification
Good skills in math and accounting.
Technical – MS Office Suite, M.I.C.R.O.S., OPERA [VERSION 0.5], Open Table,
MMS [MATERIAL MANAGEMENT SYSTEM], ESCAP [COMPLAINT HANDELING SYSTEM]
Languages- English, Hindi, Marathi and Guajarati
Bisha Hotel, Toronto, India
Banquet Server/ Restaurant Host/ Reservation/ In Room Dining Server
The OLD MILL, Toronto, Canada
Hostess (full time) -The Old Mill Dining Room
Incomparable experience of working in a extremely fast paced dining room
Maintaining cleanliness of the hostess desk, Menus and other work areas
Keeping knowledge of all the current and upcoming promotions and events
Answering phone and taking guest/group reservations along with any special requests inputting the same in open table
Follow up calls to the guest confirming their upcoming reservations.
Assigning guest tables and printing the reservation report before the current service
Assigning servers their sections and communicating any important guest information
Greeting and seating guests upon arrival and providing appropriate menus.
Assisting in clearing/resetting tables when/where necessary
Demonstrated unique ability to work all shifts including days, evenings and weekends.
Holiday Inn Mumbai International Airport, Mumbai, India
Guest Service Associate- Front Office
Welcome guests on arrival and provide information regarding availability, room types and room rates.
Registered guests and assigned rooms pertinent to guest needs and choices.
Handled in-coming reservation calls.
Worked very closely with the sales team, other related departments including bell desk, In-room dining, and housekeeping.
Updated and maintained guest profiles, ensured that all guest information is kept up-to-date and correct.
Complied and distributed relevant reports to appropriate departments and followed-through with all revisions, cancellations, special requests for group bookings and individual reservations.
Performing tasks as per instruction from the immediate supervisor and as per duty schedule.
Directly involved in the order taking and the order placing process while dealing with guest request and orders, courteously, efficiently and promptly.
Knowing all menus and ongoing promotions in the hotel thoroughly and giving recommendation to guests upon request.
Taking ownership of any guest requests and complaints and if needed refer to the Manager on Duty.
Exceptional interpersonal and communication skills
Ability to stand long hours
Good time management skills
Customer oriented telephone etiquette
Ability to be flexible and work varied shifts
References available upon request