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Customer Service Care

Location:
Toronto, Ontario, Canada
Posted:
March 29, 2019

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Resume:

SONI KHOKHANI

Apt#**, *** Jameson Avenue • Toronto, Ontario • M6K2X6

Cell: 647-***-**** • ac8x3h@r.postjobfree.com

Objective

To obtain a seasonal position as a Server/Host utilizing exceptional customer care skills, strong work ethics and related work experience to contribute effectively in a highly stimulating work environment.

Highlights of Qualifications

5+ years of extensive experience in different Food & Beverage and Front desk roles.

Highly skilled in customer service activities- both on telephone and in person.

Profound experience in handling guests in terms of registration, check-in and check-out.

Proficient in managing cash and credit cards.

Proven record of servicing guest complaints and resolving problems in a friendly manner

Skills/Education

Smart Serve Certification

Food Handlers Certification

Good skills in math and accounting.

Technical – MS Office Suite, M.I.C.R.O.S., OPERA [VERSION 0.5], Open Table,

MMS [MATERIAL MANAGEMENT SYSTEM], ESCAP [COMPLAINT HANDELING SYSTEM]

Languages- English, Hindi, Marathi and Guajarati

Professional Experience:

Bisha Hotel, Toronto, India

08/2017- Current

Banquet Server/ Restaurant Host/ Reservation/ In Room Dining Server

The OLD MILL, Toronto, Canada

11/2016- 08/2017

Hostess (full time) -The Old Mill Dining Room

Incomparable experience of working in a extremely fast paced dining room

Maintaining cleanliness of the hostess desk, Menus and other work areas

Keeping knowledge of all the current and upcoming promotions and events

Answering phone and taking guest/group reservations along with any special requests inputting the same in open table

Follow up calls to the guest confirming their upcoming reservations.

Assigning guest tables and printing the reservation report before the current service

Assigning servers their sections and communicating any important guest information

Greeting and seating guests upon arrival and providing appropriate menus.

Assisting in clearing/resetting tables when/where necessary

Demonstrated unique ability to work all shifts including days, evenings and weekends.

Holiday Inn Mumbai International Airport, Mumbai, India

12/2010– 04/2013

Guest Service Associate- Front Office

Welcome guests on arrival and provide information regarding availability, room types and room rates.

Registered guests and assigned rooms pertinent to guest needs and choices.

Handled in-coming reservation calls.

Worked very closely with the sales team, other related departments including bell desk, In-room dining, and housekeeping.

Updated and maintained guest profiles, ensured that all guest information is kept up-to-date and correct.

Complied and distributed relevant reports to appropriate departments and followed-through with all revisions, cancellations, special requests for group bookings and individual reservations.

Performing tasks as per instruction from the immediate supervisor and as per duty schedule.

Directly involved in the order taking and the order placing process while dealing with guest request and orders, courteously, efficiently and promptly.

Knowing all menus and ongoing promotions in the hotel thoroughly and giving recommendation to guests upon request.

Taking ownership of any guest requests and complaints and if needed refer to the Manager on Duty.

Related Capabilities:

Exceptional interpersonal and communication skills

Ability to stand long hours

Good time management skills

Customer oriented telephone etiquette

Ability to be flexible and work varied shifts

References available upon request



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