Mar **, ****

Dear Sir/Madam

Administrative Assistant

Litwiller Tanya G. Dr - Toronto

At this time I am looking for a new challenge as well as a chance to use my strong Communication, Interpersonal and Organizational skills in your department. I

I am a conscientious worker who is willing to learn and accept new responsibilities for my job.

With reference to the qualifications described in the advertisement, you will see from the enclosed resume that I have amassed:

Over twenty years of front-line experience working in a Mental Health Hospital setting.

I have developed excellent Customer Service skills from dealing with clients on the telephone and in person. Clients who are dealing with various forms of mental health issues as well as various types of substance abuse.

Excellent Interpersonal skills that has enabled me to analyze and utilize sound judgement while navigating delicate situations; including Diplomacy, Tact and the respect for Confidentiality.

I work well independently, but also in a group setting.

I am well organized as I am able to; multi-task, prioritize my duties to meet deadlines while working under pressure.

I have also worked in Restaurants as well as operated my own Catering Business (PT)

My General office duties included;

Admitting all Emergency Patient, as well as Transfers and Discharges.

Work closely with various departments including the ER, Health Records and Security.

Liaised with Police, Ambulance and Fire.

Utilizing my writing skills by maintaining daily patient log.

Responsible for Patients’ Deposits and Withdrawals (cash and personal belongings).

Responsible for Announcing and documenting all codes.

Computer training in Microsoft Word, Excel, MS Office, familiar, Spread Sheet, Cerner and ADT

Meditech experience

My broad background and experience makes me an excellent candidate for this position.

I look forward to the opportunity to further discuss my qualifications for this position.

Sincerely,

Alaine Denley

EDUCATION

1987-1993 UNIVERSITY OF TORONTO (B.A.)

Completed a Bachelor of Arts with a Double Major in Criminology and Sociology.

Work Experience

2015 - Present

Nanny /Helper Chauffeuring and preparing meals for three school aged children

Tutoring since summer 2016

CAMH is formerly CLARKE INSTITUTE OF PSYCHIATRY (amalgamated in 1998)

1999-2015 CENTRE FOR ADDICITION AND MENTAL HEALTH (CAMH)

Admitting Clerk, Clarke and Donwood Sites

Register all patients for the Emergency Department, Pre-Admissions and Transfers

Welcome visitors and clients to the Centre, including information on all the services that the centre offers.

Liaised with Police, Ambulance and Fire.

Complete and document announcements for codes for two sites.

Responsible for bed census

Data entry of patients’ visit history.

General office duties including; responding to Telephone inquiries, Filing, faxing etc.

2000 Donwood site

Register and admit Pre-admit clients, including logging payment for locker etc.

Escort clients and carry their luggage to their rooms

Responsible for bed census; forwarding copies to various department including dietary, housekeeping and security

1981-1999 CENTRE FOR ADDICITION AND MENTAL HEALTH (CAMH)

Switchboard Operator/Admitting Clerk Clarke Division (afternoon shift)

Handle all phone calls for the institute, managing the overhead and manual paging system.

Calling emergency codes, then document and file ( hand written )

Filling out all patient’s registration forms by hand.

Liaison between many departments; Emergency, Security, Acute floors, Maintenance, Housekeeping and Dietary

The Switchboard also functioned as the Information Desk

1995 UNIVERSITY OF TORONTO-DEPARTMENT OF POLITICAL SCIENCE

Data Entry Clerk

Computer data entry – Entering Research information into a database for a professor

Separating graduate from undergraduate forms

Filed into separate boxes

1989 WESTBURY HOTEL

Switchboard Operator

Operate the hotel switchboard

Responsible for making and maintaining all overhead and manual paging

Welcome guests via phone (afternoon shift)

Complete guests registration by ensuring all paper work is completed on time

Liaised the front desk, maintenance. Housekeeping and the kitchen.

OTHER TRAINING

1982 & 2013 FIRST AID TRAINING, CPR and Respiratory Mask fit

1990 WENDO SELF DEFENSE

VOLUNTEER EXPERIENCE

1995-2015 Feeding the homeless in Downtown Toronto, during the summer and holidays.

2014 RYERSON UNIVERSITY - donated prepared food to raise money for Nursing Students to

Volunteer on a Northern Ontario Reserve

2000 EVERGREEN YOUTH SHELTER on Yonge Street – Kitchen Help; washing dishes, prep work

And serving Lunch to homeless youths.

1996-1997 CLARKE INSTITUTE OF PSYCHIATRY – Information Desk, Welcoming patients and visitors,

While providing information on services offered to the public

1997-1998 CLARKE INSTITUTE OF PSYCHIATRY –Research Assistant in the

Schizophrenia Department - Research prepared topics, by reading several similar Medical

Journals, then enter the information into a data base provided.

1994 UNIVERSITY OF TORONTO HART HOUSE ATHLETIC CENTRE – Triathlon volunteer

Handing out clean towels and water to triathlon participants.

1992 JESSIE’S WOMEN’S SHELTER - Volunteer in the kitchen and general house duties.

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