Litwiller Tanya G. Dr - Toronto
At this time I am looking for a new challenge as well as a chance to use my strong Communication, Interpersonal and Organizational skills in your department. I
I am a conscientious worker who is willing to learn and accept new responsibilities for my job.
With reference to the qualifications described in the advertisement, you will see from the enclosed resume that I have amassed:
Over twenty years of front-line experience working in a Mental Health Hospital setting.
I have developed excellent Customer Service skills from dealing with clients on the telephone and in person. Clients who are dealing with various forms of mental health issues as well as various types of substance abuse.
Excellent Interpersonal skills that has enabled me to analyze and utilize sound judgement while navigating delicate situations; including Diplomacy, Tact and the respect for Confidentiality.
I work well independently, but also in a group setting.
I am well organized as I am able to; multi-task, prioritize my duties to meet deadlines while working under pressure.
I have also worked in Restaurants as well as operated my own Catering Business (PT)
My General office duties included;
Admitting all Emergency Patient, as well as Transfers and Discharges.
Work closely with various departments including the ER, Health Records and Security.
Liaised with Police, Ambulance and Fire.
Utilizing my writing skills by maintaining daily patient log.
Responsible for Patients’ Deposits and Withdrawals (cash and personal belongings).
Responsible for Announcing and documenting all codes.
Computer training in Microsoft Word, Excel, MS Office, familiar, Spread Sheet, Cerner and ADT
My broad background and experience makes me an excellent candidate for this position.
I look forward to the opportunity to further discuss my qualifications for this position.
1987-1993 UNIVERSITY OF TORONTO (B.A.)
Completed a Bachelor of Arts with a Double Major in Criminology and Sociology.
2015 - Present
Nanny /Helper Chauffeuring and preparing meals for three school aged children
Tutoring since summer 2016
CAMH is formerly CLARKE INSTITUTE OF PSYCHIATRY (amalgamated in 1998)
1999-2015 CENTRE FOR ADDICITION AND MENTAL HEALTH (CAMH)
Admitting Clerk, Clarke and Donwood Sites
Register all patients for the Emergency Department, Pre-Admissions and Transfers
Welcome visitors and clients to the Centre, including information on all the services that the centre offers.
Liaised with Police, Ambulance and Fire.
Complete and document announcements for codes for two sites.
Responsible for bed census
Data entry of patients’ visit history.
General office duties including; responding to Telephone inquiries, Filing, faxing etc.
2000 Donwood site
Register and admit Pre-admit clients, including logging payment for locker etc.
Escort clients and carry their luggage to their rooms
Responsible for bed census; forwarding copies to various department including dietary, housekeeping and security
1981-1999 CENTRE FOR ADDICITION AND MENTAL HEALTH (CAMH)
Switchboard Operator/Admitting Clerk Clarke Division (afternoon shift)
Handle all phone calls for the institute, managing the overhead and manual paging system.
Calling emergency codes, then document and file ( hand written )
Filling out all patient’s registration forms by hand.
Liaison between many departments; Emergency, Security, Acute floors, Maintenance, Housekeeping and Dietary
The Switchboard also functioned as the Information Desk
1995 UNIVERSITY OF TORONTO-DEPARTMENT OF POLITICAL SCIENCE
Data Entry Clerk
Computer data entry – Entering Research information into a database for a professor
Separating graduate from undergraduate forms
Filed into separate boxes
1989 WESTBURY HOTEL
Operate the hotel switchboard
Responsible for making and maintaining all overhead and manual paging
Welcome guests via phone (afternoon shift)
Complete guests registration by ensuring all paper work is completed on time
Liaised the front desk, maintenance. Housekeeping and the kitchen.
1982 & 2013 FIRST AID TRAINING, CPR and Respiratory Mask fit
1990 WENDO SELF DEFENSE
1995-2015 Feeding the homeless in Downtown Toronto, during the summer and holidays.
2014 RYERSON UNIVERSITY - donated prepared food to raise money for Nursing Students to
Volunteer on a Northern Ontario Reserve
2000 EVERGREEN YOUTH SHELTER on Yonge Street – Kitchen Help; washing dishes, prep work
And serving Lunch to homeless youths.
1996-1997 CLARKE INSTITUTE OF PSYCHIATRY – Information Desk, Welcoming patients and visitors,
While providing information on services offered to the public
1997-1998 CLARKE INSTITUTE OF PSYCHIATRY –Research Assistant in the
Schizophrenia Department - Research prepared topics, by reading several similar Medical
Journals, then enter the information into a data base provided.
1994 UNIVERSITY OF TORONTO HART HOUSE ATHLETIC CENTRE – Triathlon volunteer
Handing out clean towels and water to triathlon participants.
1992 JESSIE’S WOMEN’S SHELTER - Volunteer in the kitchen and general house duties.