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Customer Service Assistant

Edmonton, AB, T5L 4A5, Canada
March 29, 2019

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Objective: Obtain a full time job at a place of employment where I can add my skills and workmanship to the collective talent of the workforce.

Professional Achievements:

High School Diploma- Graduated 2014- Jasper Place High School (Honors)

ProServe- Acquired 2018- AGLC

First Aid Certificate- Acquired 2018- Canadian Red Cross


-Customer Service/communication: greeting customers and quickly developing rapore, product recommendation, up selling, resolving complaints, customer first mindset, customer satisfaction, teamwork, verbal and written communication, interpersonal, adapting style to customer, problem solving, positive attitude, flexible

-Business Awareness: loss prevention, product knowledge, trend awareness

-Attention to Detail: organization, visual merchandising, displays, stocking/restocking

-Information Technology: Cash registers, computer skills (excel, word, power point Cinema 4D), assisting customers with online orders, cash management, end of shift reconciliation

-Time management: multi tasking, planning, organizing

Work History:

Breaker: Hot Topic Canada (April 2016- April 2017)

Responsible for processing returns and exchanges, assisting in closing the shop at the end of the night, maintaining a professional demeanor while dealing with difficult customers, providing above average customer service, and counting inventory.

Assistant: Grandma's Vintage Everything (2017- Present)

Responds to customers, prepares orders for delivery and shipping, maintains inventory on computer, maintains physical inventory, processes payments, maintains business area, and other duties as. Required. Part time since January 2017

Assistant Manager: Jersey City ( November 2014- September 2015)

Assisted in running store during operating hours and outside of operating hours, responsible for opening and closing store, assisted in the organization of closing of several locations after they filed bankruptcy, responsible for interviewing potential candidates and building a team of well trained individuals.

Older work history available upon request


Amy Barringham: Supervisor, Hot Topic, 780-***-****

Debbie Borin: Owner, Grandma’s Vintage Everything, 780-***-****

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