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Service and Distributions Manager

Fort Worth, TX
March 29, 2019

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Joshua Longino 817-***-****

**** *********** **. ***** ******** Hills, TX. 76117 Demonstrated consistent professional characteristics such as: high integrity, honesty, leadership, trustworthiness, goal oriented, and time management skills. I have proven to be a creative, motivating, professional team leader with a record of increasing responsibility. Effectively communicates the company’s business expectations and drives results through impactful coaching and development to achieve maximum productivity. My goal is to continue to grow professionally by utilizing the foundation of knowledge, determination and experience I have gained throughout the years, along with my proven ability to evolve and execute changes based on business needs. Skills

Analytical Skills, Budget Monitoring, Business Management, Collaborative and Creative Problem Solving, Communication, Computer Hardware, Continuous Improvement, Electronics, Leadership, Microsoft Office, Operational Excellence, Operations Management, Operations Process Improvement, People Development, Red Prairie,, Servicemax, Shuttle/Logistic Service, Distribution.

Professional Experience

Assistant District Manager – RAC National Product Service & Distribution December 2009 – January 2019

Hiring, developing and managing the overall performance of a 50-60 member service team and distribution team (Administration, Inventory Team, Technicians, Technical Supervisors, Drivers, Driver Supervisors, Warehouse personnel, and Warehouse Supervisors)

Maintaining high level of customer and product service for our stores by optimizing efficiency and reducing cost.

Achieving operating expense goals to meet budget and reporting monthly P&L reconciliation results.

Maximize operational performance by constantly measuring Key Performance Indicators (KPI) and reacting to trends.

Managed fleet of 17 commercial vehicles, including tractor/trailers all operating with Telogis/Verizon ELDs

Assigned to manage the flagship service center while communicating with all levels of employees ranging from store staff to executives.

Adept in “RedPrairie” WMS, Warehouse Management System and e-Commerce with XDock

Piloted and launched a new product service operating system called “ServiceMax” on the “Salesforce” cloud platform. Assisted in national roll-out.

Managed daily inventory stocking parameters to maintain an average of 90% in stock availability of parts.

Within 2 years in position, we improved our KPI standing from #14 of 22 in 2016 to #2 of 22 in 2018.

Developed metric dashboards designed to help manage the business. These were adopted and used company wide.

Achievements: (2016) Top Revenue Earner, (2015 and 2014) Road Safety and Courtesy Award, (2013) Top Performer, Southeast Division, (2013) Service Center of the Year Technical Manager – Best Furniture Repair January 2003 – December 2009

Supervised and assisted in the diagnostics and repair of desktop, laptop, and computer tablets.

Managed technical resources within budget and project schedule

Managed Inventory level to maintain high in stock percentage.

Schedule in home repairs and coordinated/managed route guidelines.

Executed development plans and revised as appropriate to meet changing business needs. Driller – Diamond Offshore October 2004 – May 2009

Operate and monitor various drilling and mud circulation equipment

Supervised Crew members while providing leadership in respect of Diamond Offshore Drilling Personnel. Education

High School Diploma – Oakdale High School; Oakdale, LA

Some College – Sowela Technical College; Lake Charles, LA

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