JANICE D. MARSHALL
Human Resource professional with proven leadership skills, extensive experience and expertise in leading, developing and implementing learning and development programs that align to business strategy, growth, process improvement and financial accountability. Experienced in change management, organizational/employee development for optimal performance and creating an engaged and inclusive work environment. Collaborative and consultative partner working cross functionally at all levels including senior leaders.
WELLS FARGO, Montgomery, AL
Senior Employee Relations Consultant/Vice President 2018 to present
Conduct thorough and objective reviews to identify employee relations issues and concerns through interviews, research and review of employee files/records, identify and address potential areas of risk and escalates appropriately and exercise judgement/analysis relative to employment law and regulations. Consult with partners and senior leaders on recommendations to address situations in accordance with corporate policy and regulations. Handle confidential information regarding displacements in a professional manner and makes decisions in accordance to human resource policies, procedures and consent order.
Utilize PeopleSoft, Microsoft Office and sharepoint.
Train and mentor peers in Part 359 process for executive compensation recommendation for senior management.
Top Performer Award for contributions to Part 359 process.
Learning and Development Associate Manager/Vice President 2008 to 2018
Led a team that provided training to the management and team members of community bank. Scope of responsibility included observations, coaching, performance management, development, hiring, onboarding, employee relations, compensation management, budgeting and training administration. Collaborated with the Senior Leadership team to strategize best solutions to maximize performance, organizational/talent development, team member engagement and retention. Evaluated performance/process improvement learning initiatives to ensure effectiveness and compliance. Partnered with recruiting and LOB leaders in workforce planning, pre-boarding and onboarding. Designed and developed training material and programs, presented to all levels of the organization and prepared reports for regional leaders and business partners. Consulted with leaders regarding all human resources/employee relations issues that occurred during training and the onboarding experience.
Implemented virtual training resulting in immediate travel and entertainment savings
Coordinated 2 talent management leadership programs for Middle to Senior leaders with 50% promotion rate.
Developed an Early Talent Program for Greater Georgia region.
•Mentored junior leaders for career development resulting in increased retention.
•Developed a 90-day mentor program for all new employees (tellers and bankers). The program became the model for the Eastern Region.
•Improved Gallup Team Member Engagement year over year.
WACHOVIA, Atlanta, GA
Training Manager/Vice President 2004 to 2008
Led a team of learning and development professionals to ensure effective delivery of learning and development solutions through facilitator observations and coaching, implemented process improved projects and collaborated with Human Resources to support the Southern region.
•Developed interview process for facilitators resulting in a consistent and equitable process for all facilitators.
•Partnered with peers and regional leaders on interview panels.
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ADDITIONAL RELEVANT EXPERIENCE
AmSouth, Birmingham, AL 1993-1997
Branch Manager/Management Leadership Program
Led a team of sales professionals that provided products and services to customers. Provided superior customer experience, recruited, interviewed and trained new hires.
United States Army Reserves/Sergeant E-5 1987-1997
•Patient Administration Specialist/Training Leader
•Operation Desert Shield/Desert Storm Veteran
Troy State University Montgomery, Montgomery, AL, Masters of Business Administration
Concentration: Human Resources Management
Member: Gamma Beta Phi Honor Society
Auburn University Montgomery, Montgomery, AL, Bachelor of Science, Business Administration
Member: Omicron Delta Kappa Leadership Honor Society
Auburn University Montgomery Alumni Association Board of Directors
Director, 2017 to Present
Black Girls Run!
Run Coordinator, 2015 to Present
Alzheimer’s Association Walk
Team Captain, 2007-2010
Participant/Donor, 2010 to Present
House of Heroes
Volunteer, 2015- Present
Society for Human Resource Management
Society for Human Resource Management Montgomery
Clifton StrengthFinders Certification
Wilson Learning Leadership Development Certification