JOYCE L. WILLIAMS

**** ********* *****

Hazelwood, MO 63042

Phone -314-***-****/314-***-**** Email – ac8x15@r.postjobfree.com

PROFESSIONAL SUMMARY

Receive claims via email or phone directly from customer or Store

Enter all claims in a Claim Portal, contact claimant to acknowledge and explain process

Maintain files electronically in a secure, organized fashion and keep all claim files current and up to date

Administrative assistant with experience in calendar management, preparing meetings and coordinating WebEx conferences, tracking budgets, expense reports, timekeeping, purchasing, invoicing etc.

Utilized SAP to receive and process vendor invoices, ensure correctness and input coding.

Provided administrative support to the Asst. VP of Public Affairs, Director and members of Public Affairs Legal and Passenger Accounting Team.

Provide support to Director of Track Maintenance and managers ensuring the MTMs adhere to schedules, budget & guidelines in place for FRA and company compliance.

Experienced professional dedicated to getting results in a proficient and timely manner.

Research oriented, analyze, and propose creative solutions.

Excellent communication and interpersonal skills.

Ability to direct and motivate people, work well in a team environment, organized, responsible, self-motivated.

Completed managerial courses in office practices, policies & procedures, ethics, and employee benefits.

Certified as an Operations Lifesaver Presenter.

Proficient in Microsoft Word, Excel, Outlook, Adobe Pro, Access, Publisher BuyRight, Safari/Citrix Xen App Neopost and PowerPoint, PeopleSoft, SAP, SAP Ariba, Rental Results, Oracle, iProcurement, Concur, WebEx, NetWeaver Portal and Lotus Notes.

EDUCATION CERTIFICATIONS

BA, Organizational Studies St. Louis University, St. Louis, MO

CERTIFICATIONS

CPR & AED certified Notary Public

Loan Signing Agent Licensed Real Estate Agent

SKILLS

Office Management/Administration Project Management

Benefits Administrator Recruiting/Counseling/Coaching

Compensations/Timekeeping Proposals/Contract

Expense Reporting (Concur) Banking & Accounts Payable

PROFESSIONAL EXPERIENCE

Urban Strategies, Inc., St. Louis, MO 02/19 – 03/19

Executive Assistant/Office Manager (contractor)

Responsible for managing the President and Executive Vice President’s meeting and travel schedules as well as coordinates events travel for the entire team. Acts as the on-site office manager and is the liaison for ordering computers for the entire company. Performs all office manager duties.

Manage all aspects of the president and executive vice president’s work, including travel, meetings, coordination of events, correspondence, and follow-up.

Performs VISA reconciliation

Maintain first-response relationships with the executives of partner organizations in the public, private, corporate, government, and philanthropic sectors

Acts as primary liaison to the Information Technology Division with regard to ordering computer equipment assigning user access and tracking work requests.

Urban Strategies, Inc., St. Louis, MO (cont.)

Arranges and coordinates team travel for conferences as needed.

Coordinates all aspects of printing and the contract.

Work closely with the Finance Team for billing designation and banking deposits

Manages contracts for office equipment and supplies

Serpro Logistics, Creve Coeur, MO 08/18 – 1/19

Claims Specialists (contractor)

Receive claims via email or phone directly from customer or Store

Enter all claims in a Claim Portal, contact claimant to acknowledge and explain process

Issue email notification to the appropriate Operations Manager requesting site inspection and driver ID

Update claim files with supporting documentation for Operations Manager and Claimant

Maintain files electronically in a secure, organized fashion and keep all claim files current and up to date

Review, documents and maintain files on all claims in a timely manner to ensure that denials, repairs, or payments have been completed and are correct.

Weekly reporting to the organization regarding all current claims issues and actively participate in meetings and calls regarding claims process

Communication point for all claims including weekly reporting, participation in department calls and meetings, third parties, insurance and independent contractors.

Recommend claim improvement policies and procedures and oversee compliance and reporting of such policies and procedures

Work with operations to resolve claims quickly and responsibly for the good of the company and to proactively initiate and introduce new and creative ways to reduce claims

Analyze data to discern patterns, discrepancies and opportunities for process improvement and cost management initiatives

Assist with accounts payable and general accounting responsibilities as need.

CenterPoint Energy, Des Peres, MO 11/17 – 02/18

Admin Assistant III (contractor)

Platt’s Gas Daily Pricing Index Imports – Upload index pricing in Safari via Citrix XenApp

Expense Report/Travel Arrangements - Concur

Coordinate equipment maintenance, Liaison between building management and office

Process invoices for payment

Request signature for customer contracts/agreements on a large scale

Handle Incoming/Outgoing mail on a large volume to customers for payment- Neopost

Assist customer with account issues/information

Order Supplies - Office/kitchen - BuyRight

Monsanto Company, St. Louis MO 09/17 – 11/17

Admin Assistant III (contractor)

Expense Report/Travel Arrangements/Conference – Concur

New Employee Onboarding

Order supplies, vehicles, phones and employee recognition gift cards

Budget Reporting/Process Invoices

Data entry for manager monthly budget allowance

Event/Planning Coordination

WebEx Meeting and minute distribution

Update Employee calendar/vacation

UNITED PARCEL SERVICES, EARTH CITY, MO 03/17 – 06/17

Admin Assistant III (contractor)

Verify, code and submit invoices for payment via Oracle iProcurement, cross referencing in eCars for accuracy and cost center assignment.

Categorize item spending in company shared document, Costimator to manage budget

Vendor Maintenance – Request new contract and cost sheet, W9 and Certificate of Liability Insurance limits, invoicing in SAP Ariba database.

Order supplies, copier maintenance etc.

Receive/distribute items in Rental Results for redistribution and tracking.

UNION PACIFIC RAILROAD 01/07 – 02/16

Admin Assistant – Corporate Relations (Chicago, IL) 09/15 – 02/16

Responsibilities include handling sensitive/confidential information and correspondence, scheduling meetings, maintaining appointment calendars, tracking proposed bills via State Net, assist with administer foundation grants for MN, WI and IL.

Support the Asst. VP of Public Affairs, Director and members of Public Affairs Legal and Passenger Accounting Team.

Liaison to property management and building security for entire floor.

Responsible for department compliance related to political campaign donations and gifts.

Maintain and track department budget, including process invoices and submit budget report to senior staff during weekly meeting, submit manager’s expense reports, manage and negotiate rate for magazine/newspaper subscriptions.

Activate new vendor accounts by requesting W9s, Research and solve discrepancies or conflicts with billing charges.

Respond to community line relating to public complaints, including research, outreach.

Submit request to IT, Ecoms and OSS for technical support for computer, copier/printer and phones.

Establish and monitor participants on conference lines.

Maintain databases for special events, mailings, invitations and tracking responses.

Lobbyist expenditure reporting two times a month, register entity and lobbyists annually.

State Net – Track and vote on the status of bills introduced during the legislative sessions that affects the railroad.

Manage requested promotions or solicitations at Union Pacific/Metra passenger depots.

Coordinate local participation in Union Pacific Funds for Effective Government.

Utilize SAP to receive and process vendor invoices, ensure correctness and input coding.

Coordinate and communicate department notices and emergency information to staff.

Manage department compliance for equipment and postage usage.

Schedule meetings and travel utilizing Concur, schedule meeting and conferences calls.

UNION PACIFIC RAILROAD, ST. LOUIS, MO 01/07 – 09/15

Admin Aide – Transportation

Provide support to Director of Track Maintenance and managers ensuring the MTMs adhere to schedules, budged & guidelines in place for FRA and company compliance.

Manage & maintain employee files for required training compliance, manage budget by tracking MTM spending and vendor compliance, process & approve invoices in SAP for accuracy in a timely manner, requisitions, identify and correct vendor accounts and contracts for payment discrepancies.

Daily reports to Director on manger’s budget against SAP spending Establish Vendor accounts by requesting W9 & Release of liability forms for SAP invoicing.

Research and reconcile vendor accounts to ensure accuracy and timely payments.

Manage/submit time, vacation and sick days in timekeeping to process payroll.

Process FMLA, interpret policies/guidelines to employees & update database for SU, update and verify qualifying information in PeopleSoft & update pins records.

Generate Excel reports for weekend duty roster, tracks out of service and monthly job agreements.

Manage Safety Hotline, Rough Crossings, ICC Complaints, High-Speed Rails; Tracks Out of Service & Weekend Duty Roster.

Manage purchasing and material for MTMs and office including stock and non-stock items.

Code and process contracted vendor invoice via CAS system.

Create Work Orders & Cost Accumulations numbers for billing & tracking manager spending.

Managed & Track SU’s Fleet vehicles, issue insurance cards, Ecoms request, & conference line access. Issue vouchers for vehicle licenses renewal, Track Facility Audits for compliance.

Am. Exp. Certificates/letter for employee recognition and issue quarterly services pins to employee.

FMLA Coordinator, United Way Campaign Coordinator & Earth Day Event Coordinator

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