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IT Program Management

Location:
Gilbert, Arizona, United States
Posted:
March 27, 2019

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Resume:

Manoj Pandey: Business GIS PMO Operations Complex Enterprise IT Implementation

Business IT Transformation AI RPA Automation ERP SAP Integration Data ETL Omni Commerce…

PMO Management Leader Program/Project Implementations Strategic Business Engagement Operations

Manoj is Detailed Oriented PMO Consultant Specializing in Implementing Complex Program for range of IT Projects. He has successfully delivered award winning CIO/CTO sponsored program on various IT technology Platforms for wide range of projects including ERP, SAP ECC, Artificial Intelligence (AI), Automation, Business RPA, ChatBOT, VoiceBOT, Cognitive, Omni eCommerce, Data Migration, Custom Development…

As part of ERP Practice Operations, he has successfully delivered Business ERP Transformation projects integrating Supply Chain Manufacturing Process covering functional areas of Sales, Production, Quality, Service, Logistics, Procurement, Finance, Warehouse, Material Management, CRM, SRM, Enterprise Portals...

He has transitioned from technical development, IT architecture and System Analysis & Design skills into a hands-on PMO Management Role, skillfully implementing complex techno-functional business transformation. He specializes in developing Global Implementation Model (Platform Operation, System Administration, Development) to implement SDLC (Functional, Technical) Operation, System Administration, Platform Operation, Application AMS Transition Model…

Artificial Intelligence & Automation

Enterprise IT Business Enablement

Implementing next generation State-of-the-Art Artificial Intelligence, Automation Platform, Solutions Architecture, technology assessments roadmaps to implement Artificial Intelligence, Business RPA, Cognitive, Machine Learning…

Realized RPA Implementation, Build Technology Development Platform, Implementation in partnership with RPA Partner, Developers, System Administration, Process Re-engineering, Business Analyst, Quality, Release Management, RPA mentoring, accreditation program continuous Service improvement operations …

Strategic leadership to drive the Business value proposition, integrated Engagement, Sales Origination, Development, PMO success criteria…

Demonstrated Team Leadership Excellent Operation for Collaboration, professional teamwork, Communication (Written/Verbal), Interpersonal, People Skills…

Engage Business Process Owners to Generate intellectual property in partnership with Technology Partners, Vendors, SME. Drive Creative analytical problem-solving environment to drive continuous Service improvement…

As PMO Specialist he has delivered variety of projects in Waterfall, Agile, Hybrid and Rapid Deployment Models; engages during initial pre-sales solution process to project on-boarding including project charter, scope management, delivery timelines, key milestones, SOW, WBS, RBS.

Best Practice Engagement Operation with key Stakeholders to prepare a detailed Project Activities/Planning/Scheduling, Resource allocations, Progress monitoring/reporting. Establish a project governance model with business stakeholders/partners/vendors/contractors for weekly progress reports, risk register, mitigation, updated plans, tool-gate, steering committee, CRB control…

Project Control Operations: Maintain Project P&L, Budget, Platform Vendor SLA, CAPEX, OPEX, Scope Monitoring, CRB Cost/Time/Resource, Invoice Approvals and monthly Spending projections…

He has Master’s Degree (MS, USA) in Engineering/MIS/Project Management, Post-Graduate Diploma in Computer Applications (India), Technical Certifications (Developer-Administration) in Oracle, JAVA and IBM Groupware. He is industry Certified Project Management Professional (PMP), Certified Scrum Manager (CSM), IT Infrastructure Library (ITILV3), IT Portfolio Management (ITPM)…

Accomplished multiple CIO/Business Awards, CTO Benchmark Projects, CIO-100 Hall of Fame Inductee…

Project & Project Implementation Portfolio…

AIG American International Group

AIG is a Fortune 50 corporation based in Manhattan, New York, USA

Role: Global PMO

Program: Digital Transformation & Automation

Platform: Artificial Intelligence

Sponsors: CIO/CTO/Corporate Business Leadership

Key Activities: AI Platform Development, Program Integration, Business & Vendor Engagement, Automation Analysis Workshop, Program Objective: Establish AI Production Platform Automate IT Infrastructure and Business Process Operations

Responsibilities: On-Site-Off-Shore Agile Development Operation, Resource Development and On-Boarding, Quality Assurance, Automation Platform Performance Monitoring, Project Funding Request, Project P&L, Business ROI, Automation Cost Control, Audit Compliance Report, Daily Standup for Development progress, Weekly Progress Stakeholder Report….

Program Operation Details:

Scale-up Artificial Intelligence (AI) Program operation with an objective to improve L3, L1, L2 Infrastructure Incident Management SLA and automate High Volume Process Operations across multiple business groups.

Developed AI Program Implementation Model for multiple AI Technologies to deliver Artificial Intelligence (AI) Platform, Virtual Engineer (VE), Robotic Process Automation (RPA), Data Processing and Reporting, Machine Learning (ML), Cognitive, Custom Development, POC’s…

Identified Hybrid AGILE SDLC model for Rapid Deployment of Automation BOTS

Build AI Incident analysis Model in partnership with Business/Technology partners

Conduct System Data evaluation, Automation Workshop, review Audit compliance Documentation for Automation development.

AI Technology Resource Training to develop Off-shore Development, System Admin for various AI technologies. Cross Training, Optimize Resource Utilization.

Developed Agile Post Production AMS, continuous performance monitoring

Enhanced Automation Process Cycle Efficiency resulted in resolving 100K+ Business Critical Incidents, automated Business Process IAM, Audit Process, save (10K+ manhours), 7+Million USD in global operations savings.

CTO Benchmark Project Leadership; CIO-100 Hall of Fame AI & Machine Learning.

HP Hewlett Packard:

HP is a Fortune 100 corporation based in Palo Alto, California, USA…

Role: SAP Program Manager

Program: SAP implementation for HPE as part of HPE Split

Platform: ERP SAP ECC, Supply Chain UI, MPS, Upfront, Vista,

Sponsors: HP M&A and Divestment Portfolio, CTO HP Split

Key Activities: Project Management, Cross-Functional Business Integration

Responsibilities: On-Site-Off-Shore Waterfall Model for Development and System Administration, Resource Selection across multiple streams, Quality Assurance Report, Project Progress Project Funding Request, Project P&L, Business ROI, Automation Cost Control, Audit Compliance, Daily Standup progress, Weekly Stakeholder Report…

Program Operation Details:

Cross-Functional Automation Analysis Workshop, Resource Development and On-Boarding, Quality Assurance, Automation Platform Performance Monitoring, Project Funding Request, Project P&L, Business ROI, Automation

Integrate Implementation Operations Global SAP SCM Services operation T&M, O&C, MPS, Upfront, Security, Data Migration, Vista, PCM, interfaces, OCM

Implement master project plan, integrate Fed LLC SAP and Non-SAP UI plans.

Quality Management across process tracks

Business Engagement: Business Process Joint-Session Workshop across all scenarios, UAT, Sign-off, Technical Cut-Over, Data Validation

GE General Electric:

GE is a Fortune 100 corporation based in Palo Alto, California, USA…

Role: SAP Program Manager

Program: SAP Implementation and ERP Integration for GE Energy (Oil & Gas)

Platform: ERP SAP ECC Supply Chain Fulfillment, ECM/DMS, Hybris, ARIBA

Sponsors: Global CIO, GE (M&A)

Key Activities: Project Management, Business Engagement, Process Integration

Responsibilities: On-Site-Off-Shore Hybrid Model for Development, System Administration, Resource Selection across multiple streams, Quality Assurance Report, Project Progress Project Funding Request, Project P&L, Business ROI, Automation Cost Control, Audit Compliance Report, Daily Standup for Development progress, Weekly Progress Stakeholder Report…

Program Operation Details:

Integrated Implementation Operations across all SDLC Phases with well-defined SOW, WBS, RBS, Hybrid Agile, Data Migration, Toll-gate, P&L, Risk Mitigation Plans

Develop phase wise project implementation plans all business Process tracks.

Facilitate Business workshop for gap analysis, standardization, Final design sign-off

Integrated Cross-Functional Team operation, continuous progress monitoring…

Daily standup for track development progress, strategic risk mitigation,

Develop Business Role mapping for access, security and SOD compliance

Lead Organization Change in Partner with functional SME’s, Super/Core Users.

SAP ECC implementation, Cross-functional ERP Integration, Data Migration

Integrate Supply Chain Process Sales, Service, Production, Procurement, Finance, Material, Warehouse Management.

ERP SAP Process: MTO, MTS, P2P, OTC, PP, MM, SD, SM, WM, FI, CO, VC, DMS, ECM, Ariba, Hybris, BPC, IBS, Credit Card, BI/BW, KPI, AMS.

AMEX-GBT

American Express

AMEX is Fortune 100 Corporation, Phoenix, Arizona Global Business Travel (GBT)

Role: IT Program Manager

Program: Global Business Travel Technologies M&A Divestment

Platform: Megellan-Global Distribution System (GDS): AMEX GTT Travel Expert

Sponsors: AMEX, International Divestment Group

Key Activities: Program Integration Roadmap, Project Management Plan, Sprint Plans, Daily Standup, Weekly Progress Reports, Scrum-of-Scrums, IOPS Management, Compliance Review, Change Control, Project Budget, Resource Management

Responsibilities:

Developed Project Scope, SOW, Release Management Plans with Business Owners

Develop Agile Model with backlogs, User Stories, Sprint Plan, Burndown, UAT

Develop Integration Operation Plan for GTT Portfolio across Multiple Process Streams

Lead Daily Reviews of GTT IOPS Infrastructure Governance, Release Management

Managed JV operations with alliance compliance partners, external Vendors.

AMEX Accounting Automation Billing, Collection, Commission Processing, Reports

Reported Application Development Progress Reports for Vulnerability, Exception Management, SAR Compliance, Application on-boarding Protocols

Integrated Implementation Operations across all SDLC Phases, SOW, WBS, RBS, Hybrid Agile Process, Data Migration, Toll-gate

Global Business Travel Technologies: IOPS Operation, Application On-Boarding…

AMEX-GMS American Express

AMEX is Fortune 100 Corporation, Phoenix, Arizona Global Merchant Services (GMS)

Role: IT Program Manager

Platform: Global Merchant Service (Genesis, Recon,

Program: Global Merchant Services (GMS)

Sponsors: Global Merchant Services CTO AMEX

Key Activities: Program Integration, Project Management Plan, Daily Standup Sprint, Weekly Progress Reports, Change Control, Project Budget, Resource Management

Responsibilities:

Global Implementations Operations for multiple upgrade and enhancement projects

Business re-Engineering Genesis, Recon, 1099, Merchant Pricing Audit System, Pricing rate and Integrity, FX Conversion, Tax Withholding. EMEA Speed Pay

Worked in partnership with Business Owners to Gap-Analysis, Design Approvals, Develop backlogs, user stories, sprint plan, burndown, UAT

Project Monitoring, Key Milestones, Risk Resolution and Release Management plan

CPG (M&A)

Supply Chain Platform Landscape Transformation

Role: ERP Integration and Engagement Manager 2012- 2013

ERP Integration Roadmap, Project Management Plan, ERP Process Functional Activities, WBS, Gap Analysis Workshop, On Board Technical Development, Weekly Reports, Change Control, Project Budget, Resource Selection & On-Boarding, Global Team Progress Update, Project Budget/Spending, Resource Invoice Approval,

Program: SAP Implementation, ERP Integration, ERP Platform Upgrade

CPG manufacturing SAP ECC Financial & Purchasing System Consolidation

Platform: ERP SAP, JD Edwards, Multiple custom UI and Third Party Tools

Sponsors: AMEX, International Divestment Group

Responsibilities:

Developed Project Scope, SOW, Release Management Plans across multiple ERP Processes, Resource Alignment Planning, Quality Assurance,

Facilitate SOX Compliance Analysis, Approvals and CIO Sign-off

Integrate Master Project Plan Complex CPG Manufacturing ERP Process for upgrading SAP ECC Purchasing System Consolidation.

End-to-End ERP process Implementation Management for Order to Cash, Procure to Pay, Human Resource Payroll, Time Management, Shop Floor, Process Integration, Multi Resource Planning, Business Intelligence, ETL, Business Warehouse Reporting, Enterprise Portal, Perfect Commence, Data Migration, ITSM Solution Manager…

Whirlpool (M&A):

Whirlpool is Global Manufacturing Leader in Industrial & Household Appliances

Role: SAP Integration and Engagement Manager 2011- 2012

Program: Global Supplier Enterprise Portal Implementation, SAP Integration, ERP Platform Upgrade

Platform: SAP NetWeaver Enterprise Portal, Supplier relationship management, SAP CRM Service Integration,

Sponsors: CTO/CIO Whirlpool

Activities: Enterprise Portal Roadmap, Project Management Plan, Engage Stakeholder Supplier Portal Workshop, Define Functional Scope, Technical Design Finalization, Development Plan, Weekly Reports, Change Control, Project Budget, Resource Selection & On-Boarding, Global Team Progress Update, Project Budget/Spending, Resource Invoice Approval, Project Reports, Toll-Gate Approvals, Steering Committee Updates…

Responsibilities:

Developed Project Scope, SOW, Release Management Plans across multiple ERP Processes, Resource Alignment, Quality, OCM, Multi-lingual Online-Training…

Facilitate SOX Compliance Analysis, Approvals and CIO Sign-off

Integrate Master Project Plan Complex CPG Manufacturing ERP Process for upgrading SAP ECC Purchasing System Consolidation.

Mind Gadget:

Associate Partner-ERP Program Operations 2016- 2017

Cross-Functional SAP ECC, techno-Functional, Hybris Omni-Commerce architecture, S4 HANA Roadmap, Omni-channel SAP ECC-Hybris Integration, e-Commerce architecture OMS, PCM, WCMS, DataHub, Impex

SAP Program Development sFIN 2.0, Configuration, Customization, KPI, Data migration…

Six Sigma ERP:

SAP Partner, San Francisco, CA-ERP Integration Consultant 2013- 2013

SAP WCEM, Java spring framework, SAP Hybris analysis for AFS Omni-Channel architecture, e-Portal interface.

Customized interface on J2EE architecture framework, functional design, technical CRP for build phase, COE, POC

Technip

SAP Project Manager 2010- 2011

ERP SAP ECC Enhancement, analysis, design, cross-functional SD, MM, WM, RICEFW, data migration, SAP MRS shop optimization machinery Parts Repair and Service, OCM and training.

SAP SRM Integration for supplier business collaboration, shopping cart and procure

ManageSoft Corp:

IT & ERP Practice Managing Partner 2005- 2010

Techno-Functional Project Manager, full life-cycle solution design, SOW, business process mapping, system configuration, technical developments, AMS.

Technical Platform: NetWeaver Enterprise Portal, AFS, ISU, SRM, CRM, HR, PM, e-commerce, ERP OTC integration, Purchasing/Pricing Integration, AMS-ITSM, BPO.

AMS Transition, SLA governance of custom B2B Applications, eCommerce

Java/J2EE framework with customized UI, Spring Framework, SOA, custom non-SAP UI ERP integration, NW Enterprise Portal; web-Dynpro (Java); e-portal integration.

iTronnixs Corp:

Associate Partner 2004- 2005

Java Architecture, NetWeaver Enterprise Portal NWEP, customized interface, supplier portal integration, portal security, NWEP- MDM integration, CRM lead management.

NWEP Business process re-engineering, gap-analysis, design, build secured customized EP application for company branding. Integrated SAP/non-SAP applications, front end UI look & feel, enhance supplier portal, WebDynpro application for sales solution, portal security.

Other IT/non-IT Key Engagement Prior to 2003

Microchip, USA: Principal Consultant

MicroAge, Shamrock, R&H: Consultant

Whitecap, USA: Principal Consultant

Ionic Solutions, USA: Sr. Consultant

Amkor, USA: Lead Consultant

IBM, Anderson Consulting, USA: Consultant

Google: R&D Consultant

Arizona State University: Faculty Associate

Abridged Profile Information…

Your Trusted Collaboration PMO Partner, People Centric Team Operation, Strategically Tactical & Progressive Thinker, Strong Communicator for Program Excellence and Business Competitive Advantage…

Technical, Functional, Platform and Engagement Overview…

Complex Project Management

Global Program Operations

Enterprise Leadership Vision

Techno-Functional Platform Architecture, Business Cross-Functional Integration, Technical Design, Release Management

ERP Master Data, Cutover, AMS…

Master Program-Project Plan,

Scope, Budget, SLA, P&L, IT Risk Control, Custom SDLC, Waterfall, Agile, System Platforms, IT Engagement ……

Strategic Business Roadmap Integrated, CIO-CTO Vision, Global Team Building, Client Relations, Stakeholder, Partner, Vendor Governance …

IT- Platforms

ERP Modules & Process

SDLC Operation Model

Artificial Intelligence: ITSM-Infra VE, Business RPA Automation, ChatBOT, VoiceBOT, Hybris Omni-Commerce, Datahub Integration, Java, Spring HPQC, TQM, Six Sigma, Kaizen

MTS, MTO, P2P, OTC, EDI,, SCM, PP/QM, MM/WM, SD/SM, PM, PS, BI/BW, FI, BPC, ETL, DMS, ECM, CRM, SRM, ARIBA, Hybris, Master Data Migration, Enterprise Portal, SolMan/ChaRM

SDLC: Agile, Waterfall, ASAP, XP

ERP SAP ECC: Fit Gap, Design, Build, FS/TS, RICEFW, OCM, AMS Tools: MS Project, Clarity PPM, HP, Rally/Jira, ServiceNow, Teams size (18-70+)

Multi-Million Fortune100 Platform Portfolio…

AIG: Global AI PMO (2017-18)

HP MG: SAP Programs (2015-16)

GE: ERP Program (2014-15)

AMEX: IT Program (2013-14)

IP/EP/BR: SAP Program (2012-13)

Whirlpool: SAP EP (2011-12)

ManageSoft: Java/EP (2005-10)

iTronnixs: GIS Program (2004-05)

Amkor Microchip: (2002-03)

Others: WhiteCap, IonicSol, Shamrock, R&H, Arizona State, MicroAge, IBM, Google, EIL, GAIL, HPCL

Technical Degrees, Industry Certifications, Invited Speaker, PMO COE, Partner Engagement

Degrees: MS (CHE/MIS), MS (PM/CON/IE), ASU, USA IT Portfolio Management: Stanford, USA

Certifications: PMI-PMP, ITILV3, CSM, ITPM, MU-Six-Sigma, Oracle-OCA-OCP, SCJP2, IBM, PGD(M)CA

SAP PMO COE ASUG Conference Speaker: 2010/12/13 SAP Market Place ERP IT Business Sales

Partner Engagement: Fortune-100 Clients, SAP Collaboration, BIG-6, IBM, Accenture, PwC, KPMG

High Priority Fortune-100 IT Engagements Complex IT Implementations…

AI Platform, Enterprise IT Automation (AIG) Supply Chain Manufacturing ERP (HP, GE, Whirlpool, Industrial Gears) Energy Oil & Gas (GE) Petro-Chemicals (GAIL, HPCL, IOCL, GSFC) Merchant Financial Services (AMEX, GE) Business Travel (AMEX-GDS: Sabre, Amadeus, Travelport) Paper Packaging (M&A) Apparel Utilities/Power (India) ERP SAP Sales Operations…



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