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Manager Human Resources

Eugene, OR
March 26, 2019

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SPRINGFIELD, OR 541-***-****



• Employee Benefits – Extensive background in strategic HR/benefits planning and program development in alignment with corporate Human Resources vision and goals. This includes Total Rewards packages, open enrollment, wellness programs, and leaves of absence management.

• Regulatory Knowledge -- Strong working knowledge of ERISA, ACA compliance, FMLA/OFLA, HIPAA, BOLI and other related governmental regulations.

• Career Development -- Experience in training, career path goal setting, communication and implementation of business succession plans.


Employee Relations

Sourcing & Recruiting

Pre-employment Testing

Offer Letters

Salary Negotiation


HR/Benefits Communication

Benefits Administration


Worker’s Compensation

HR Policies & Procedures

Employee Handbook Revisions

Diversity & Culture Training

Staff Development

Succession Planning

In-House Payroll Administration

Profit Sharing, 401k and 403b Plans

Confidential Investigations

Technical Skills: Microsoft Office Suite, ADP, Paycom, HRIS, Applicant Tracking Systems PROFESSIONAL EXPERIENCE

WEDDINGS BY CHARLENE— Springfield, OR October 2017 - Present From initial consultation to the final ceremony, I help couples write their vows and perform the wedding or commitment ceremony of their dreams.

Ordained Minister of American Marriage Ministries

Consult couples on the institution of marriage, assist with writing personal vows and complete all floral arrangements for the ceremony including but not limited to: bridal and wedding party bouquets, corsages and boutonnieres, table centerpieces, alter and pew decorations, and I perform the ceremony. Key Results:

Coordinate with wedding planners, engaged couples and their wedding parties to ensure a smooth, stress-free wedding or commitment experience.

Unite couples in matrimony and/or perform civil commitment ceremonies.

Travel to destination wedding locations to perform ceremonies whether it be along a favorite riverside or under palm trees on a tropical beach.

Speak comfortably and assuredly in public to small, intimate groups and gatherings of over 100 people.

Work exceptionally well in high stress, emotionally charged, deadline centered environments. BULK HANDLING SYSTEMS— Eugene, OR April 2017 – July 2017 From concept to final assembly, BHS engineers and manufactures the machinery that sorts recyclables in waste management facilities around the world.

Human Resources Business Partner

Coordinated with department supervisors and leads to write job descriptions for engineers, outside sales staff, accounting and administrative staff, and production employees; recruit for open positions such as engineers, sales staff, millwrights and welder fabricators, onboard and retain employees.

Key Results:

Recruited a d hired over 40 production employees including welder/fabricators and industrial painters for a start-up swing shift manufacturing crew.

Brought FMLA/OFLA compliance up to date.

Initiated new onboarding practices o ensure employee satisfaction and retention which included Welcome Interviews and Stay Interviews. Reduced turnover rate from100% to less than 30%. ALVORD-TAYLOR INDEPENDENT LIVING SERVICES — Eugene, OR December 2016 – July 2017 Non-profit organization that operates 19 shared homes for adults with developmental and intellectual disabilities. Approximately 250 employees.

Human Resources Manager

Led a team of four focused on maintaining 24-hour staffing through talent acquisition, employee relations, and training. Worked closely with union stewards, program coordinators and managers to ensure compliance. Key Results:

Recovered over $10,000 in overpaid insurance premiums by conducting an audit of the employee benefits program and removing exited employees from all lines of coverage.

Developed a protocol for tracking FMLA/OFLA and Workers’ Compensation leave through the existing HRIS.

Taught Policies and Procedures and Unlawful Harassment in a classroom setting.

Administered employee benefits program including 403b plan and served as liaison between employees and insurance carriers for claims disputes. Conducted enrollment meetings and ensured newly eligible employees were enrolled.

Participated in strategic planning sessions, reported on staffing levels and turn-over rates and provided feedback on staffing at individual programs and the challenges faced by the managers and staff at each home. WILLAMETTE GRAYSTONE — EUGENE, OR March 2015 – January 2017 Manufacturer and distributor of concrete block and pavers. They have 5 manufacturing facilities and 12 wholesale/retail stores across Oregon. Approximately 150 employees.

Human Resources Manager

HR Manager and department of one responsible for all HR activities for the Oregon locations of an international manufacturing corporation located in Atlanta, GA. Responsible for recruiting at all levels, onboarding, manager training, investigations, disciplinary actions, exits, employee benefits administration, and compliance with all state and federal regulations.

Key Results:

Facilitated transition from a family owned business to the corporate model and conveyed corporate values, goals, objectives, and standard operating procedures and ensured that all locations utilized the same processes as described in the SOP manual.

Worked closely with corporate attorneys and senior HR management to ensure compliance with Oregon laws and regulations and wrote policies to align with those regulations.

Reported monthly to Regional Facilities Director in Denver, CO regarding facility safety, potential hazards, on the job injuries, and OSHA visits and/or citations. Ensured all safety hazards were addressed and corrected in a timely manner.

Developed a return to work program that complied with the ADA and trained mangers on reasonable accommodation.

Audited payroll and developed a meal and lunch break program that complies with BOLI standards and eliminated the potential for fines for missed meal breaks.

Worked closely with the Transportation Manager to recruit and hire drivers and ensure DOT compliance. OREGON SUPPORTED LIVING PROGRAM — Eugene, OR October 2014 – March 2015 Non-profit organization that operates 15 shared homes for adults with developmental and intellectual disabilities. Approximately 180 employees.

Human Resources Assistant (Generalist)

Assisted the HR Manager with special projects. Responsible for recruiting, onboarding, benefits administration, workers’ compensation and return to work, and chaired the Safety Committee. Key Results:

Developed a protocol for reporting and tracking workers’ compensation claims and return to work program.

Established employee medical files and ensured HIPAA compliance. Maintained confidential personnel files.

Obtained State of Oregon security clearance to run criminal background checks, review results, and counsel prospective employees on the results of those inquiries. KPD INSURANCE — Springfield, OR December 2013 – September 2014 Full service insurance brokerage. Approximately 50 employees. Account Marketing Manager

Marketed employee benefit packages for large employer groups across Oregon. Key Results:

Reviewed insurance contracts to ensure that all details were in line with the negotiated benefits sold to the client.

Ran insurance proposals, created spreadsheets and advised producers on product placement.

Worked directly with insurance companies to facilitate insurance renewals.

Worked directly with business owners and management to obtain/safeguard HIPAA protected census and salary data.

NORTHWEST INSURANCE SPECIALISTS — Springfield, OR July 2007 – December 2013 Provided employee benefit solutions to large and small employer groups across Oregon President and Broker

Key Results:

Started the company in 2007, developing a client base, marketing strategy, and business plan from the ground up.

Worked with business owners and C-Suite executives to develop strategic employee benefits packages to attract and retain employees and support the company’s overall financial goals.

Served as liaison between insurance companies, insured individuals and medical facilities to assist with claims resolution, always safeguarding confidential medical and financial information.

Negotiated insurance rates and contracts and ensured sold details were reflected in those contracts.

Served as an extension of every client’s Human Resources department and assisted them with all aspects of their employee benefits including COBRA administration, 401k and 403b participation, and comprehensive benefits explanations including: PPO, POS, HMO, HSA, FSA, STD and LTD, and various life insurance products such as partnership buy-out agreements, term life, whole life, universal life, and other financial planning tools. EDUCATION


Diploma, Small Business Management - I received a grant for a three-year program designed for start-up companies. To qualify I had to write a business plan, establish a bank account and line of credit, write an essay, and participate in a lengthy interview about my business.


Diploma, Human Resources Management – An in-depth online course for professional Human Resources accreditation similar to SHRM.


Diploma, Alternative Conflict Resolution – An in-depth online course in communication, negotiation techniques, and conflict resolution including binding arbitration and legal proceedings.

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