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Human Resources

Memphis, TN
March 26, 2019

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Amanda Waggener Thompson, PHR, SHRM-CP

**** ******* **** • Memphis, TN 38117

901-***-**** • Email:


Memphis Area Association of Realtors

Accounting & Operations Manager January 2012 to Current


Develops internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting.

Coordinates and directs the financial planning, budgeting, procurement, and investment activities of the organization.

Monitors and evaluates the performance of accounting processes, third-party bookkeepers, and other financial staff.

Coordinates and directs preparation of financial statements, business activity reports, financial position forecasts, and reports required by regulatory agencies.

Compiles and develops the corporate annual budget for review by EVP and leadership.

Develops and maintains relationships with a variety of vendors. Oversees and coordinates annual audit process by independent CPA firm. Prepares and administers billing schedules and communications.

Manages purchasing and contracting activities.

Coordinates Financial workshop for incoming Board of Directors.

Systems & Operations

Manages the improvement of various operating processes and systems. Maintains the physical plant.

Responsible for Building Renovation projects.

Responsible for government reporting and required compliance. Manages the scheduling of the MAAR facility for use by outside entities.

Human Resources

Serves as a link between management and employees by handling questions, interpreting and administering policies and helping resolve work-related issues.

Analyzes and modifies compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Serves as lead compliance administrator relating to impending changes necessary to comply with PPACA, PCORI assessments, and any other applicable legislation.

Advises managers on organizational policy matters such as EEO, FMLA, ADA, and sexual harassment, etc. and recommends needed policy changes.

Performs difficult staffing duties, including dealing with understaffing, refereeing disputes, and administering disciplinary procedures.

Plans and conducts new employee orientation to foster positive attitude toward organizational objectives.

Plans, directs, supervises, and coordinates work activities of subordinates and staff relating to employment, compensation, and employee relations.

Plans, organizes, directs, or coordinates the personnel training. Prepares and maintains employment records related to events such as hiring, termination, leaves, transfers, or promotions.

Coordinates and directs administration of employee benefits, PTO tracking, and 401 K plan participation.

Annual Meeting & Election

Directs and Coordinates online voting platform for Annual election. Facilitates electronic voting on Bylaws amendments and maintains reports.


Human Resources Representative Memphis, TN

September 2011- December 2011

Hilton Worldwide Headquarters: Human Resource Service Center Annual Enrollment for 38,000 employees world-wide

Provided technical and administrative support.

Assisted employees in benefits selection including Cobra and new hire. Researched and responded to benefits billing inquiries.

Operated high-volume, multi-line phone system.

Provided employee assistance within a call center.

Updated and maintained employee records within HRIS.

Reason for leaving: Temporary position

Law Offices of David L. Walker

Paralegal Southaven, MS

August – September 2011

Filed petitions and appeals to state and federal agencies.

Prepared legal documents.

Performed legal research.

Conducted interviews with clients.

Operated multi-line phone system.

Reason for leaving: Temporary position

The Endocrine Clinic

Desoto Office Manager Southaven, MS

April 2009 – July 2011

Supervised satellite office.

HR including Physician credentialing and contracting.

Coordinated medical teleconferencing activities.

Assigned and manage employee security access.

Managed HIPAA Compliance.

Performed marketing for Dexa services.

Posted payments from insurance carriers and patients.

Filed medical claims.

Reason for leaving: Laid off

Southaven RV Super Center

Accounting & Payroll Specialist Southaven, MS

2008- 2009

Performed HR activities including payroll and benefits.

Processed employee payroll for 50+ employees.

Coordinated employee benefits.

Processed employee wage garnishments.

Maintained employee records.

Balanced accounts payable.

Effectively collected accounts receivable.

Processed documents for sales and financing departments.

Reconciled Daily cash receipts from parts department sales.

Reason for leaving: Laid off

Robert J. Kaplan, M.D.

Customer Service Coordinator/Receptionist Memphis, TN

2000- 2008

Performed Patient/customer service.

Coordinated insurance billing.

Organized physician and patient schedules.

Maintained all clinical records; data entry.

Operated a high-volume, multi-line phone system.

Reason for leaving: Voluntarily resigned for other employment opportunity


The University of Mississippi Oxford, MS Graduated 2010

Bachelor of Arts in Business Administration Management with Human Resource Concentration


Professional of Human Resources Certification – Certified by HRCI 2014 SHRM Certified Professional – Certified by SHRM in 2015


Society for Human Resource Management – National Association – Joined 2011 Society for Human Resource Management – Memphis Chapter – Joined 2014


Microsoft Office Suite, ADP, Eclinical EMR, Medical Manager, Versys, 10-key, PC troubleshooting, Citrix, Zirmed, Topdesk Call tracking system, Total Benefits Administration program HRIS, Your Benefits Resources Enrollment, MLXchange, MAARdata, Quickbooks

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