Administrative Assistant Customer Service

KAREI M MCNEAL

**** ******* **

Tallahassee, FL *2305

Phone: 850-***-****

Alt Phone:850-***-****

Email: ************@*****.***

Objective

To secure a position in Customer Service or as an Administrative Assistant which will enable my writing, organizational, and creative sills to make a positive contribution to the work environment and become an integral part if the company as its customer service representative. Ability Summary

9 Years of Customer Service experience.

6 years of Administrative Assistance experience.

Super patient and very loyal

Learn and adjust quickly to most environments

Always eager to learn something new.

Employment History

Training and Development Coordinator

05/2017 - 03/2019 Walmart 5500 Thomasville Rd, Tallahassee, FL Trained and developed staff.

Assessed employees' needs for training.

Aligned training with the organization's strategic goals Created and manage training budgets.

Developed and implement training programs that make the best use of available resources. Reviewed and select training materials from a variety of vendors. Updated training programs to ensure that they are relevant Trained in methods and skills to instructors and supervisors. Jewerly Sales Associate

10/2016 - 04/2017 Macy's Tallahassee, FL

Implemented procedures and systems to prevent merchandise loss. Conducted audits and investigations of employee activity. Developed policies, procedures, and systems for safeguarding assets. Administrative Assistant

04/2014 - 12/2016 Department of Education 325 W. Gaines Street, Tallahassee, FL Scheduled appointments and update event calendars

Arranged staff meetings

Handled incoming and outgoing mail and faxes

Prepared memos, invoices, or other reports

Edit documents

Maintained databases and filing systems, whether electronic or paper Performed basic bookkeeping Secretaries and administrative assistants perform a variety of clerical and administrative duties that are necessary to run an organization efficiently. KAREI MCNEAL

While employed with this position I was responsible for making office supply orders on MFMP. I was also responsible for all travel arrangements & travel reimbursements on FLAIR. Customer Care Specialist

04/2013 - 03/2014 Department of Economic Oppurtunity 309 West Gaines Street, Tallahassee, FL Listened to customers' questions and concerns, and provide answers or responses Provided information about products and services

Take orders, calculate charges, and process billing or payments Reviewed or make changes to customer accounts

Handled returns or complaints

Recorded details of customer contacts and actions are taken Referred customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. Administrative Assistant

01/2009 - 03/2013 Department of Education 325 West Gaines Street, Tallahassee, FL Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests,

I completed all travel arrangements and travel reimbursements for 9 Project Managers on a weekly basis in FLAIR.

Performed clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

I used My Florida Market Place (MFMP) to order all office supplies in a timely manner. Trained and supervised lower-level clerical staff. CUSTOMER CARE ASSISTAN

09/2007 - 01/2009 ACS 2100 St. Augustine Road, Tallahassee, FL This was an incoming call center for reformed Medicaid recipients. Responsible for answering incoming calls to assist recipients on how to choose Medicaid health plans. Gave information on all health plans recipient was eligible for. Assisted recipient's with demographic information to help make decisions. Data- entry and outbound calls to update health plan changes. Education and Training

Start

Date

Completion

Date

Issuing

Institution

Location Degree Received Course of

Study

Semester

Hours

08/2001 05/2003 Palm Beach

State College

Boca

Raton, FL

3 Years of College or a Technical or

Vocational School

Health

Admisitration 93

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date Administrative Assistant Palm Beach State College 12/2003 12/2007 Honors & Activities

Several speech, debate, and journalism awards in both high school and college. KAREI MCNEAL

References Available on Request

KAREI MCNEAL

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