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Customer Service Assistant

Toronto, ON, Canada
March 26, 2019

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Stephanie Frisina

MA Arts, BA (Honors), Diploma in Assaulted Women and Children’s Counselor and Advocate


A collaborative projects and communications professional with 10 years’ frontline program and event management experience in a not- for-profit, academic and community based setting. A strong group facilitator

and trainer who is able bring teams together to achieve optimal results.


Project, Volunteer /Committee & Event management

Departmental clerical and operational administration with Outstanding verbal and written communication skills

Direct relationship building with diverse communities and clients

Experienced training facilitator for diverse client groups

Proficient Computer Literacy skills including: MS Office (Outlook, Word, Excel & PowerPoint), Donor Perfect, Constant Contact, Canva, dropbox, webinar, survey monkey, trello, doodle


Projects & Communications Coordinator

Toronto, ON

YWCA Canada November 2018 – Present

Promoted to a new role, with a project management and communication portfolio including:

Coordinates activity with Member associations staff and volunteers

Supports and the planning and execution of Annual Members Meeting, One Members Meeting and Other Membership events

Supports Integrating and AMM Steering Committee, and subcommittees

Leads the work on Young Women’s Leadership Engagement Committees

Coordinates the work on Young Women’s Leadership Miles

Supports Advisory Committees, taskforces, focus groups, as required.

Supports Staff Networks, is lead responsible for the violence against women education and training network

Communicates regularly and builds relationships with YWCA Member Associations, staff & volunteers: sharing resources, providing support & connecting associations

Collects resources from World YWCA, and other key sources for YWCA work

Assists and supports the research and development of project proposals

Produces internal and external communications

Produces communications (including curriculum & e-learning sessions) for the leadership program for young women

Maintains Membership lists, and drop box

Administers, coordinates, and hosts webinars, meetings, conferences, trainings.

Promotes and coordinates volunteers for national initiatives

Projects Coordinator Toronto, ON

YWCA Canada September 2018 – October 2018

Promoted to a new role, I have added to the planning, implementation, and evaluation of other projects including government funded projects & programs .

Resource Coordinator Toronto, ON

YWCA Canada May 2018- September 2018

As resource coordinator, I manage a government funded national project – Think Big, Look Back, Start Small. I am responsible to ensure fourteen YWCA’s across Canada deliver girls’ projects to over 1,000 young women over a two-year period.


Maintains electronic communications with with internal project partners via email, and other project management platforms as appropriate

Supported Content and Material Disruption

Produce promotional plan and communications materials for the Leadership Program e-learn

Perform Administration Work

Administrates, coordinates and hosts, webinars, meetings, conferences, trainings for Open Doors Conference training 2018

Receptionist Hamilton, ON

City of Hamilton July 2018- October 2018

As a front-line customer service representative for City of Hamilton’s recreation services I developed even further my communication skills in working with diverse populations, and managing multiple priorities.


Trained in Legend software systems

Program Coordinator Hamilton, ON

YWCA Hamilton May 2015 - February 2017

As the Program Coordinator I managed the Young Women’s and Girls Department. I assisted with grant proposals and built relationships with community leaders to further the success of the program and its funding.


Community Foundations Youth-led Grant and Jamesville Hub Grant Received for $500, and $1,000.

Successfully planned and executed Totally Awesome Young Breakfast for five consecutive years.

Extensive skills in meeting management, minutes, reports and other related activities both in internal committees, volunteers, as well as community partner - Relationships established with Hamilton Wentworth District School Board and Status of Women Canada, Plan Canada, and YWCA Canada that supported a partnership and three-year project raising over ten thousand dollars.

Supports the communications production and design needs of events, programs and projects

Group Facilitator Hamilton, ON

YWCA Hamilton June 2014 - April 2015

As the Group Facilitator I was responsible for recruiting participants in the Young Women’s Advisory Council from a diverse group of women within the community.


Created various youth based programs including Healthy Minds/Healthy Bodies, Girl Space and Safe Sisters.

Member of the Crown Point Community Hub and Youth Advisory Council.

Information Desk Clerk Halifax, NS

University Services Office 2011-2012

Acting as the first point of contact for customer service in the office.

Providing prospective students with information about programs and assisted with campus tours.

Responsible for all administrative duties including faxing, scheduling and customer support via phone and email inquires.

Research Assistant/Teaching Assistant Halifax, NS

Institute for Women’s and Social Justice 2011-2012

Interviewed and transcribed research pertaining to female related bullying.

Taught several Introduction to Women’s Studies courses.

Graded undergraduate papers.

Coordinated testing centre details.

Supervised student exams.

Event Planner & Program Assistant Halifax, NS

Research and Ethics Board (Mount Saint Vincent University) 2011

Assisted in the creation of an education fair including responsibility for all event logistics.

Recruited and managed event volunteers.

Lead event planning teams including a Girls 2012 Conference and 25th Anniversary Gala.

Assisted with all administrative details including, email coordination, data collection, digital cataloguing.

Assisted in writing various feminist identities publications


Mount Saint Vincent University/Saint Mary’s University

Masters of Arts in Gender Studies

Halifax, NS Completed 2018

George Brown College

Assaulted Women’s & Children Counselor/Advocate Diploma

Toronto, ON Completed 2015

Western University

Honours Bachelor of Arts and Humanities

London, ON Completed 2010


Non-Violent Crisis Intervention Training

Standard First Aid with CPR Level C

Accessibility Standards Training (AODA)

Anti-Oppression and Anti Racist Training

University Level Adult Education Teaching Certificate

Impact Analysis Course


Women’s Center- Saint Mary’s University

Arts and Humanities Faculty Advisory Board Member- Western University

Hamilton HIVE Public Relations Team Member

YWCA Hamilton Event Team Member

Kidney Foundation Event Volunteer

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