EVA H. BURNETTE
An enthusiastic, bright, and self-motivated, dedicated professional with experience, excellent communicator, telephone etiquette, results driven, exceptional interpersonal, multi-tasking, analytical and organizational skills. Experience working in a culturally diverse environment. My passion is providing outstanding customer service for internal and external customers. I am looking for a challenging and competitive position that will utilize my education and experience, which will afford me the opportunity for personal, professional growth, stability and longevity. To surround myself with motivated, skilled professionals in a job with opportunities for career development and advancement with hard work and dedication.
Languages: Bilingual: Native Spanish speaker.
Proficient with Microsoft Office 2000 suite and Skilled in the use of the Internet and Intranet, Knowledge of Windows 10 and XP, Oracle, Siebel, Lotus Notes, Outlook, Viewpoint Construction Software, Sales Force, Sales Logics, Everest Oracle, PI Oracle, Siebel, order entry, inside sales support, shipping, receiving, accounts payable and receivables, order processing.
Education and Training:
Wake Technical Colleague Courses in Customer Service, Data Entry, Problem Resolution, Time Management, FDCPA (The Fair Debt Collection Practices Act) and HIPAA (Health Insurance Portability and Accountability Act of 1996) Certification, Order Entry, Processing Orders, Order Management.
Insight Global – Allscripts / Business Analyst Professional Services – February 4, 2019 – March 1, 2019 – (Short contract position)
MIPS submissions, reviewing contractual documents for data entry needs, performing data entry from contractual documents into identified information repository, preparing reports on status of both document receipt and status of data input/entry, performing miscellaneous data entry, performing other related duties as assigned, adhering to company standards and maintains compliance with all policies and procedures, utilizing OMS, ARP, MIPS Management, MIPS Submission Reports and audits.
Volt Workforce Solutions / Tesla Inc/ DMV Operations Specialist / November 2018 – January 31, 2019
Preparing all the DMV paperwork for registration of all new and used cars, utilizing Sales Force to maintain the cases coming in with missing DMV paperwork, scanning all DMV documents to upload into Sakes Force, going to the DMV to finalize all the out of state registrations and new tags.
Insight Global - CenturyLink / Global Knowledge / Advance Auto Parts / Data Analyst / Customer Service / August 2016 – October 2018 (Contracts)
Analyzing data, making sure enrollments are completed in a accrued and timely manner, making sure key codes and partner codes are applied correctly utilizing Sales Force, cases come into a queue to work them, Sales Logics, Oracle, Excel, matching purchase orders to assure payment with PO numbers, Bill To addresses and amount of payments are correct, canceled reenrolls, guess seats, canceled substitutions, split pays, unposted credits, credit card payments, manual credit cards, draw downs, prepays, third party bill, transfer of credits, unposted prepay, utilizing the correct discounts for channel codes and partner codes.
Entering orders into Oracle, Sales Force, Sales Logics for the payable department and sales. evaluate POs, enrollment forms and reviewing data in all the system for accuracy, maintain company database.
Able to programed telephone number for our customers, and assigned tasks from Oracle to other system designers, keeping track of the orders assigned to the other designers in the department, all other administrative duties as assigned. Contact delinquent accounts with the attempt to collect and get back on track with their past-due payments, follow-up with delinquent accounts, update and maintain company database.rs
Avani Environmental / Bilingual Inside Sales Support / January 2016 – July 2016 (Laid Off)
Manufactures portable, downdraft tables and welding booths, supporting five sales professionals, responsible for assisting existing customers with orders, complaints, shipment information, quotes, general account inquiries and questions.
Acting as a liaison for the customer and sales representatives, helping the shipping department during busy times, getting ready our products, packing them and getting them ready to go to our customer the same day so we didn’t miss our date line we promise our customer.
Grifols/ Human Resources Associate Bilingual / September 2014 – December 2015 (Better Opportunity)
In a call center environment providing a broad range of human resources support to employees, ex-employees and every incoming call with Human Resources needs, verification of employment (VOE's), systems password resets. Responding to general Human Resources inquiries including benefits, payroll, company policy, and technical assistance with Company systems, including Management and employees Self Service, My Time, ADP, etc. Escalating complex questions to departmental subject matter experts and or Supervisor for resolution. Open enrollment and life events, process final writing warnings and updating certification for RN’s and MD’s and procedures for LOA, PTO, FMLA, COBRA.
Contracted Positions 2013-2014 Volt Workforce Solutions / Genworth Mortgage Insurance Corporation / Borrower Outreach Specialist Homeowner Assistance Bilingual / OrgchartSolutions / Baker Roofing / Bilingual HR Assistant
Responding to general Human Resources inquiries including benefits, payroll, new hired orientation, onboarding, company policy, and technical assistance with Company systems, including Management and employees Self Service, Time card keeping, ADP, etc. Escalating complex questions to departmental subject matter experts and or Supervisor for resolution.
General Parts International, Inc. Division of CarQuest / Human Resources Advisor I
June 27/2011 - June 28/2012 (Laid Off)
HR Customer Service Representative in a call center environment providing broad human resources support to teammates and ex-teammates that contact the Voice of the Teammate call center.
Responding to general human resources inquiries including benefits, payroll, company policy, and technical assistance with Company systems, including Management and Teammate Self Service, My Time, ADP, CARQUEST Link.