MARIJA JANKOVIC

**-** ****** ****** 917-***-**** Ridgewood, NY 11385 ac8wt5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A professional with more than 15 years of administrative experience and 9 years of supervisory experience. Demonstrated strengths include assessing organizational needs, setting strategic direction, and implementing initiatives that enhance organizational performance. Strong planning, organization and computer troubleshooting skills. Experience in analyzing work problems and procedures, such as organizational change, communications, and information flow.

KEY SKILLS AREAS

Timekeeping

Supervision

Human Resources

Office Administration

Organizational Management

Training and Development

RELEVANT SKILLS & EXPERIENCE

Human Resources

Serve as a link between management and employees by handling questions and helping resolve work-related problems.

Plan and conduct new employee orientation to create positive attitude toward organizational objectives.

Identify staff vacancies and recruit and interview applicants.

Plan, direct, supervise, and coordinate work activities of subordinates and staff.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.

Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Prepare and follow budgets for personnel operations.

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Maintain procedures, including databases, to effectively manage productivity, timeliness, and staffing needs.

Office Administration and Management Operations

Prepare and review operational reports ensure accuracy and efficiency.

Develop and implement records management program for filing, protection, and retrieval of records.

Utilize various IT systems to input, track and analyze data.

Serve as a liaison between departments and contacts to ensure proper communications and reporting practices.

Delegate administrative and logistic activities and assign work to administrative employees.

Supervision and Management

Manage staff, prepare work schedules and assign specific duties.

Plan, direct, supervise, and coordinate work activities of subordinates and staff.

Provide guidance and advice to management and board of directors and recommend solutions of administrative problems.

Establish and implement departmental policies and procedures.

EMPLOYMENT HISTORY

Labor Service Representative

New York State Department of Labor- Brooklyn, NY 07/2012-Present

Supervise staff of 14 as supervisor alternate handling daily supervisory responsibilities associated with training, development, escalated issues and adherence to procedures.

Help job seekers secure and maintain employment by showing them how to prepare resumes, cover letters, and practice for interviews.

Prepare reports, update spreadsheets and databases.

Office Manager/ Executive Assistant 07/2010-08/2011

ReServe Elder Service, Inc. - New York, New York

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Develop and implement records management program for filing, protection, and retrieval of records.

Organize and coordinate special events.

Office Manager 11/2007-07/2010

Church Avenue Merchants Block Association - Brooklyn, New York

Developing HR office including filing, time tracking systems and audits.

Manage staff, preparing work schedules and assigning specific duties.

Organize and coordinate special events.

EDUCATION

Masters of Public Administration - John Jay College of Criminal Justice 02/2007

Major: Public Administration, Dual Specialization in Human Resource Management and Operational Management, GPA 3.7

Bachelor of Science - John Jay College of Criminal Justice 02/2004

Major: Criminal Justice and Administration and Planning, GPA 3.45

PROFESSIONAL MEMBERSHIPS

Member of the Pi Alpha Alpha Honor Society, the National Honor Society for Public Affairs and Administration (NHSPAA) since 2006.

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