Office Assistant Manager
Resume:
Lori Alvarez
Tucson, AZ *5711
To Whom It May Concern:
I would like to express my interest in applying for the position as adver- tised. Enclosed is a summary of my qualifications that will provide you with an overall background of my experience, training and diverse ca- pabilities.
Having worked in the human service industry for over twenty-eight years, I have experience in creating and conducting trainings and as- sessments, family centered practices, ensuring compliance with federal and state regulations. I have also been a supervisor for over fourteen years and have knowledge in caseload management, working closely with families, children and staff from different ethnic and socio-eco- nomic backgrounds.
I am currently seeking to expand my career potential where my experi- ence may be fully utilized and developed for the benefit of my employer. I am confident that my personal characteristics, sincere enthusiasm and desire to succeed will have a decidedly positive impact regarding this position.
Thank you in advance for your time and favorable consideration. I will look forward to hearing from and meeting with you soon. Sincerely,
Lori Alvarez
Lorenia “Lori” Alvarez, BSB/M
6042 East Sylvane Street
Tucson, AZ 85711
520-***-**** (Cell)
Objective
A position in an environment where personal and professional development can occur using high levels of energy, personal dedication and communication to contribute to the organization’s growth.
Qualifications
• Communicate and translate fluently in English and Spanish (write, speak, and read)
• Over twenty-eight years in the Human Services industry
• Experience working with various populations
• Mediate and reason under trying conditions
• Excellent supervisory skills
• Strong and thorough understanding of verbal communication and body language approaches
Employment History
07/2017 to 05/10/2018 AZ Department of Child Safety 6363 South Country Club
Tucson, AZ 85706
Phone: 520-***-****
Position: DCS Investigative Specialist
• Investigated reports of suspected child abuse and neglect
• Extensive interviewing of children, families and other significant persons (collaterals) regarding alleged reports
• Assessed the presence and level of risk to all children in the family
• Assessed the parents’ ability and willingness to protect the chil- dren from abuse and neglect
• Provided direct services to families to assist in helping care for children
• Engaged family in case planning process to obtain proposed case plan goals
• Initiated court action if necessary and pursued permanency plan- ning for children (if necessary)
• Participated in extensive training regarding policies, procedures and regulations surrounding placement of children
• Investigated court ordered and/or private petitions if necessary 09/2006 to 07/2017 AZ Department of Child Safety
3000 East Valencia Road
Tucson, AZ 85706
Phone: 520-***-****
Position: Field Training Officer 11
• Train newly hired case managers in CHILDS and PS Mini MAPP
• Conduct “New Employee Orientation” training
• Assist “seasoned” case managers in the field with investigations and CHILDS screens
• Develop, implement and modify CHILDS curriculum according to policy
• Attend and participate in meetings, workshops or trainings as needed
• Collaborate with various supervisors and case managers Achievements: PS-MAPP Leadership Certificate, Instructor Certification 01/2004 to 09/2006 AZ Department of Economic Security 6840 East Broadway Blvd.
Tucson, AZ 85710
Phone: 520-***-**** extension 192
Position: Child Protective Services Specialist
• Investigated reports of suspected child abuse and neglect
• Extensive interviewing of children, families and other significant persons (collaterals) regarding alleged reports
• Assessed the presence and level of risk to all children in the family
• Assessed the parents’ ability and willingness to protect the chil- dren from abuse and neglect
• Provided direct services to families to assist in helping care for children
• Engaged family in case planning process to obtain proposed case plan goals
• Initiated court action if necessary and pursued permanency plan- ning for children (if necessary)
• Participated in extensive training regarding policies, procedures and regulations surrounding placement of children
• Investigated court ordered and/or private petitions if necessary 07/2002 to 12/2003 Community Extension Programs
450 East Wetmore Road Tucson, AZ 85705
Phone: 520-***-****
Position: Office Assistant
• Key twenty-seven (27)to thirty (30) deposits on agency system with zero (0)errors in twenty (20) minutes
• Construct statements for collection referrals
• Process account transactions daily
• Provide general office support (telephones, mail, front desk er- rands, copying).
• Audit DES attendance sheets
09/2001 to 11/2001 Pascua Yaqui Tribe of Arizona
7474 South Camino De Oeste Tucson, AZ 85746
Phone: 520-***-****
Position: Head Start Manager
• Responsible for planning, directing and administering Head Start
• Provided direction and leadership to all components according to Federal Performance Standards
• Assisted in preparation of grant application
• Developed necessary systems and procedures to assure compli- ance
• Presided at various meetings of staff and special committees of parents
• Provided leadership and management to staff of twenty-two (22) 11/1998 to 09/2001 Child-Parent Centers, Inc.
602 East 22nd Street Tucson, AZ 85713
Phone: 520-***-****
Position: Family Services Director
• Responsible for development, implementation and administration of policies and procedures for center management and parent in- volvement
• Accountable for the daily supervision of five (5) department special- ists, one (1) department assistant, and indirect supervision of twenty-five (25) center managers throughout five (5) counties in Southeastern Arizona
• Established and monitored systems to accomplish effective recruit- ing of children and families
• Evaluated and directed training of Family Services Specialists in all Family Services areas, and leadership, supervision and manage- ment
• Identified emerging trends and conditions related to children, fami- lies, and staff education
• Provided primary support for policy council and advisory commit- tees which included selection of members, logistics of meeting and basic training
• Developed working relationships with community agencies 09/1985 to 11/1998 Child- Parent Centers, Inc.
602 East 22nd Street Tucson, AZ 85713
Phone: 520-***-****
Position: Family Services Specialist
• Monitored and maintained the enrollment record keeping system on four hundred eighty (480) children
• Created and trained staff in the recruitment system and enroll- ment process of eligible children and families
• Assisted in reviewing written plans and observed their implementa- tion by seven (7) to eight (8) center managers and teaching staff
• Evaluated eight (8) center managers annually, with quarterly re- views prior to the Performance Evaluation
• Made recommendations concerning continued employment of as- signed staff
• Participated in employment interviews of potential candidates 10/1980 to 09/1985 Child-Parent Centers, Inc.
602 East 22nd Street Tucson, AZ 85713
Phone: 520-***-****
Position: Co-Teacher
• Assisted in development of twenty (20) individual plans for children
• Assumed teacher position when necessary
• Assisted in conducting formal screening to identify possible handi- capping conditions
Education:
University of Phoenix, Tucson, AZ
Bachelor of Science in Business Management, June 2000 Central Arizona College, Coolidge, AZ
Early Childhood Education (CDA)
Pima Community College, Tucson, AZ
Social Welfare, Psychology, Intercultural Perspective, Early Child- hood Education
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