MARCUS TOLENTINO

Toronto, ON M*K *X* - Tel: 647-***-**** - ac8ws0@r.postjobfree.com

Dynamic professional with over 5 years’ experience in customer service, administrative support and human resources, who is eager to learn and expand current skill sets

A team player and “people person” who can change and adapt quickly to different contexts while working on cross-functional projects with different teams

Logical and technical mindset with the ability to analyze relevant alternatives and come up with creative and rational recommendations to support business decision-making

Detail oriented and extremely organized, while working with a high degree of autonomy, discretion and tact with sensitive information

Advanced level PC skills in MS Excel, Word, Outlook and PowerPoint, with experience working with company-specific software (Oracle PeopleSoft; Cisco)

Currently working towards CHRP Designation

PROFESSIONAL EXPERIENCE

Napoli Centrale Restaurant 2018 - Present

Bartender/Server

Manage bar area including cocktail design and menu, inventory, regulation compliance and produce daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit through sales of a great variety of products in demand

Prepare restaurant tables, welcome and suggest customers on the menu selections on dishes and beverages. Record patrons orders, serve them expeditiously and receive payments

Western Town College 2014 - 2017

Student and Marketing Coordinator

Assisted with full-cycle recruitment process including drafting and posting openings, screening resumes, preparing for and conducting candidate interviews

Prepared and delivered orientation sessions, activities and case reports, as well as maintained documentation for outreach programs to support students and the academic department

Created and implemented promotional materials, as well as participated in college events, seminars and workshops in Canada and Brazil to support marketing strategies

Generated an increase of 20% recurring revenue per year by assisting current students through program extension processes

Coordinated schedules of prospective and incoming students, and responded to inquiries from students, staff and government regarding company policies and procedures

Bradesco Bank 2008 – 2013

Administrative Assistant and Bank Teller

Accurately maintained corporate records, analyzed performance of various financial products, and clearly presented findings to sales leadership for use in decision-making

Managed calendars and mailboxes for branch managers, prepared confidential information, and other administrative tasks in order to maintain a high work flow level between executive, colleagues and outside clients

Supported customer needs by processing various banking transactions and various applications for financial services

Promoted investments and sold products and services to clientele, contributing to over $2 million in new annual revenue for the branch

EDUCATION

Human Resources Management Postgraduate Certificate, Seneca College 2018

Business Management & Entrepreneurship Diploma, IBT College (Toronto) 2017

Bachelor of Business Administration, IMMES University Institute (Brazil) 2013

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