KAREN F. PENDLETON
Pooler, GA **322
My career objective is to secure a position that will allow me to utilize my education, talents and experience to benefit the organization.
Over 30+ years providing customer service in a corporate, professional setting
Advanced level of usage in the following applications: Microsoft Office – Word, PowerPoint, Outlook, Excel, SharePoint; Adobe Professional Suite; Type/10 Key
Ability to use printers, copiers, fax, and other office equipment
Able to multi-task and manage a large volume of inbound and outbound calls
Excellent oral and written communication skills
High attention to detail
Goal-oriented team player
Time Management Specialist
Able to self-motivate
Professional Experience September 1985 – January 2019
Brasseler USA, Savannah, GA
Customer Service Representative January 2007 – January 2019
Performed administrative duties by managing correspondence inputting data, performing file maintenance and interacting with the customer in a profession in person/by email, and via telephone.
Independently and professionally trained 50+ customer service representatives. Duties included: telephone, communication management, management of incoming department mail.
Received special award for outstanding work ethic.
Answered customer inquiries in a timely manner regarding product, pricing, availability, shipping status and balance inquiry.
Provided support to the sales team, ensuring all sales and service objectives were met.
Prepared customer orders, business quotes, for current customers and future prospects.
Updated job knowledge by participating in on-site educational training.
Switchboard/Receptionist January 2007 – January 2019
Fielded a high volume of calls on a multi-line phone system.
Served as central point of contact for all outside vendors needing to gain access to the building by distributing key cards.
Managed and organized a clean, efficient and confidential work area.
Supported top executives and handled extra projects as needed.
Scheduled appointments and maintained and updated appointment calendar.
Maintained a positive and friendly attitude and built positive rapport with customers.
Accounts Payable September 1985 – January 2007
Independently compiled invoice data utilized by corporate to manage overdue accounts.
Expense reports – Performed accounting administrative function required for the accurate input and examination of expense reports in regard to travel, services, and pay.
Utilized appropriate accounting systems in order to perform the required accounting administrative functions within accounts payable.
Reviewed and examined expense reports for travel, etc.
Maintained account ledgers by verifying and posting account transactions.
Monitored accounts to ensure payments were up-to-date.
Provided support documentation for audits.
Produced quality work even when under extreme time pressure and deadline.
Don Auld’s Pharmacy May 1979 – November 1983
Received and stored incoming inventory, verified quantities and checked for outdated medications.
Communicated with lead Pharmacist, healthcare providers, insurance companies, and patients in person and over the phone.
Read, typed and priced prescription labels.
Properly filled and dispensed prescription medications.
Performed clerical tasks, such as filing, answering phones, maintaining prescription records, and operating the cash register.
Savannah Technical Institute
St. Vincent’s Academy
Volunteered personal home appliances for Feed the Hungry.