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Customer Service Special Education

Location:
Barrhaven, ON, K2J 1V8, Canada
Posted:
March 26, 2019

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Resume:

Ruth Ann Campbell

*** ********** ***** 613-***-****

Stittsville, Ontario ac8wpl@r.postjobfree.com

K2S 0E7

EDUCATION:

Graduate Level Studies: Teacher Certification

D’Youville College (New York State) 2000-2001

(4.0 grade average)(4.0 grade average)

Bachelor of Arts Degree

Trent University (Peterborough) 1986 - 1989

History and Sociology Majors

Additional Qualification Courses

Special Education Part 1 & 2, Specialist (Part 3) York University

Reading Part 1 (equiv) D’Youville College

ADDITIONAL COURSES:

Halton Instructional Assistants Association Autism/P.D.D. facilitator workshop certificate.

UMAB certificate. (NVCI equiv.)

Substance Abuse and Child Abuse and Violence (New York State Qualifications).

New York State Teacher Certification Examinations (LAST & ATS-W).

WHMIS

SKILLS & STRENGTHS:

Dedicated and enthusiastic learner.

Strong planning, coordinating, and administrative skills.

Communicating with peers, team members and external clients.

Receptive to new learning and continuing to expand own education and knowledge through continuing studies, courses and in-service seminars.

Initiative.

Enjoy diversity and a challenge and willing to take risks to improve and promote a positive work environment.

Continuing to expand own education and knowledge through graduate work, courses and in-service seminars.

effective working in a team setting or independently.

Strong interpersonal skills established; have worked effectively in a team setting as an Educational Assistant and Teacher and worked collaboratively with staff, students, and community.

Excellent organizational, communication and interpersonal Relationship Skills.

Bring 15+ years of practical customer service skills to assist with problem solving, team work and communication with staff, management, and external stakeholders.

Proficient in computer software programs.

Strong computer software knowledge gained through work experience and courses to assist in reporting and curriculum development.

Ruth Ann Campbell

WORK EXPERIENCE:

Retail Sales

Cabela’s Canada Ottawa July 2018 – Present

Camping Lead – Cabela’s Canada

Follow Cabela’s standard of providing “legendary customer service”.

Assist in making buying decisions by identifying and evaluating customer’s needs.

Ability to make product recommendations for the skill level and needs of the customer.

Exceptional product knowledge through own use and in-store seminars and on-line courses.

Respond professionally, using logic and problem-solving skills, in handling customer issues.

Maintain constant written and verbal communication to Managers and team members.

Responsible for opening and closing of location, including closing cash procedures.

Coaching team members on store policies and procedures.

Staff scheduling and supervision.

Oversee staff training and on-line training.

Plan and follow-through of all department merchandise set-up and displays.

Professional customer care and service when dealing with product returns, customer complaints, on-line ordering, and general inquiries.

Knowledge of inventory control and order requests through Corporate headquarters.

Follow all safety protocol for the handling of firearms and ammunition.

Manager on Duty, responsible for all manager calls, customer care, general inquiries, and overseeing store tasks.

Permanent Special Education Teacher

Halton District School Board November 2006 – June 2011

Lorne Skuce Public School – Special Education Resource Teacher

Development and implementation of students Individual Education Plans, Safety Plans and Behaviour Plans.

Chairing and running all Case Conferences and meetings for all internal and external stakeholders.

Developed a sense of trust and co-operation with parents, students and staff.

Created and implemented Literacy based lessons for small group work.

Provided appropriate support and resources for Educational Assistants and Teachers working with special needs students.

Worked collaboratively with teaching team and Itinerants in support of special needs children.

Advised and guided staff on required learning models.

Worked in consultation with Board Itinerants, Coordinators, and outside agencies to implement programs for special needs and identified children.

Ruth Ann Campbell

Long Term Occasional Teacher

Halton District School Board January 2005 – June 2006

Halton District School Board September 2002 - June 2003

King’s Road Public School – Special Education Resource Teacher

King’s Road Public School - Senior Kindergarten & King’s Road Public School - Grade 1

Development and implementation of students Individual Education Plans.

Developed a sense of trust and co-operation with parents, students and staff in dealing with diverse or difficult situations.

Responsible for the needs of many special needs students and provided appropriate support and resources.

Worked collaboratively with teaching team in support of special needs children.

Responsible for co-operative program planning and instructional applications within an integrated classroom setting.

Developed communication skills while sharing the strengths and goals of the student to parents/guardians.

Responsible for on-going written and verbal communications and reporting to parents, faculty, and external stakeholders.

Elementary Occasional Teacher (JK-8)

Halton District School Board January 2002 – June 2003

Renfrew County District School Board September 2003 – June 2004

Responsible for maintaining classroom management.

Ensuring continuity of the program and meet the expectations of set lessons.

Providing a positive and honest anecdotal record of the days events.



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