SMAAASH Entertainment PVT. LTD
Rustomjee Academy for Global Careers
Yogi group of hotels
03-2016 to 03-2017
LH group of hotels
11-2014 to 08-2015
SMAAASH Entertainment PVT. LTD Trainer
Handling 12 centres under my belt (South India).
Making Training calendar at the inception of the month and following the same.
Doing audits for the centres and imparting a plan of action for the same.
Taking ON job training sessions and also classroom type sessions.
Making audit reports related to the infrastructure, gaming as well as them restaurant.
Imparting different strategies and qualities as and when required.
Identifying the needs of a particular training
Training group varies from time to time.
Blue collared employees are included in topics like first aid, fire safety, fire drills, communication and so on.
Rustomjee Academy for Global Careers Cluster Trainer
To assist in the creation and execution of stratergies and policies pertraining Learning and Development and help in its evaluation
Involved in creating different training and development programs and measures to meet the meeds of an organization
To counsel and guide employess about compensation/benefit programs, collective agreements and HR policies, along with their interpretations
To prepare training materials and create broad outlines for training programs to employees
To create competency mapping and support appraisal systems and procedures
To create and develop plans for staffing, modules for employee training and career development
To maintain competency data pertainining to employees and manage related records
To initiate the hiring process of staff and arrange for their induction training
Coordinate for conducting performance appraisal programs for employees
To prepare test, administer and evaluate assessments to map the employee's progress
To carry out TNA-Training Needs Analysis on regular basis
To create a training schedule and calendar to accommodate the training requirements of the establishment
To supervise on-the-job or hands-on training and coordinate field placements
To remain updated about policies abd guidelines related to employee benefits, health and safety procedure
To suggest alterations or changes to current HR policies if needed.
Yogi group of hotels Duty Manager
To control and evaluate the operations of various departments within the Hotel.
To draft operational and inventory budgets.
To plan and organize the day-to-day operations of the hotel.
To monitor income and expenses for the departments of the establishments
To create, implement and assess procedures and policies ION departmenal or establishment operations.
To develop and contribute towards creation of Pricing and promotional strategy.
To participate in negotiations with vendors for supply of materials and other goods.
To conclude negotiations with clients for hiring of multiple facilities within the establishments for different occasions or
To carry out recruitments and supervise staff allocating different tasks according to the need of the hour.
To set and allocate rooms and double check whether the rooms are ready for the guest.
To develop and oversee staff training on different modules.
To attend to customer complaints and resolve them amicably.
LH group of hotels Receptionist
Greeted customers and visitors in-person and via telephone calls.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Kept reception area clean and neat to give visitors a positive impression of the company.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Monitored premises security, screened visitors, updated logs and issued passes.
Verified accuracy of financial data.
PGD in Hospitality Management
Graduation in B.SC/HOSPITALITY AND HOTEL ADMINISTRATION
Proficient in creating and maintaining
Positive learning environment schedules
Creative instruction styles and
Creative imagination stimulation techniques
Audio-visual aid implementation
References Available on Request.
Contact Number: +91-702*******
Express Entry ID: E001352208
Exceptional leader talented at F&B service, F&B Production and Housekeeping.
Technically-savvy with outstanding relationship building, training and presentation skills.