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Customer Service Office

Fereej Ibn Dirhem, Qatar
March 26, 2019

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Salata Al Jadeed Doha -Qatar



Dedicated Travel & Tour Consultant with years of experience. Corporate travel consultant experienced in the supervision of travel arrangements for businesses. I have worked with numerous branches. implant offices & cooperate clients, including payroll and human resources, which allows me to facilitate an efficient workflow and improve communications between multiple departments. Expert-level proficiency with Microsoft Office. Expertise in maintain schedules, oversee meetings, Travel arrangements with professional method and improve customer relations. Skills

Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary.

Ability to work with multi C R S ( Amadues, Galileo, Sabre, Worldspan, Abacus)

Proficient in all Microsoft Office applications, B2B system, and Experience in planning, coordinating, and facilitating physical meetings.

Ability to manage travel plans and organize tasks effectively.

Assist in Visa Application Services coordinating with Local Visa Application Centre & Embassies.

Extensive background in travel practices with a leaning toward corporate needs

Excellent multilingual written and verbal communications skills, including dealing with customer complaints and giving formal presentations.

Extremely organized and attentive to detail.

Great interpersonal and communication skills

Ability to speak 6 different languages

Work Experience

United For Travel & Tourism Nov 2015- Dec 2017

Travel Supervisor

Corporate travel with emphasis in quality control. monitoring reservations for accuracy and continuity. ensuring compliance with office policy.

Leaders Travel & Tourism Mar 2012- Sep 2015

SeniorTravel Consultant (Cooperate Division)

Making airline reservations and issuing tickets for large number of passengers such as group.

Preparing Holiday Packages.

Consulted with clients and provided appropriate information regarding travel services routes reservations schemes and other available services

Assisting clients in obtaining various visas: UK, USA, Canada, Australia, Schengen, South & East Asia.

Making arrangement for Cruise, safaris, and outdoor adventures FATHIMA FARWIN MOHAMED HAZAM

Al Thuraya Group Jul 2010- Jun 2011

Travel Consultant/Administrative Support

Providing all the required information to the clients regarding travel routes, reservations, cheap travel schemes and services offered while traveling.

Preparing travel plans for clients with the help of chosen vendors.

Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers.

Participated in on-the-job training with several different departments, including human resources, payroll, accounting, and executive support. Darwish Travel Company Mar 2005- August 2009

Travel Consultant ( Implant Office)

Qatar Tours Implant office (Halliburton Qatar/KBR/Schlumberger oil field) Darwish Travel Implant office (Salam International/Salam Fashions)

Arranged for the tours and travels for the clients complying with corporate travel policies'.

Explained to the customers the rules and regulations regarding verbal as well as invoice reservations.

Considered and complied with all traffic rules and regulations and fare requirements while making arrangements for foreign tours.

Handled the routine office correspondence and answered to the queries of the clients on phone or via emails.

Pan Global Travel & Tourism (Colombo) Nov 2003- Jan 2005 Administration Assistant for Travel and Transport

Handling a variety of customer service and administrative tasks and resolve customer issues with expediency.

Booked international and domestic airline reservations, the car rentals and the hotel reservations for company's VIP clients.

Accountable for replying, high-volume phone calls and the airline ticket details.

Reserved air-inclusive trip packages for a domestic and global travel through utilize of Galileo, Abacus, World span, Sabre and Amadeus computer systems. Orbit Travel & Tourism (Colombo) Apr 2002- Oct 2003 Receptionist/Office intern

Telephone & Front Desk Reception, Reservation coordinator, Customer Service, Filing Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry.

Academic Education

High School Diploma, Fatima Muslim Ladies College

English Language & Literature Aquinas College of Higher Studies Air Travel Management Diploma International Airline Ticketing Academy International Air Transport Diploma British Council Colombo Core Qualification

Results -oriented


Quick learner


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