IT Service Desk
Resume:
CURRICULUM VITAE
Mohammed Faisal Ali Ansari
Mobile: +966*********
Email: ******.********@*****.***
CAREER OBJECTIVE:
Seeking a career to utilize my abilities & skills in Network with a technology-driven reputed organization that offers professional while being resourceful, innovative, and flexible, where I can leverage my function cell for the development of the organization.
Technical Qualifications
Cisco Certified Network Associate (CCNA)
Microsoft Certified Professional (MCP)
Microsoft Certified Solution Associate (MCSA)
Training Obtained and Obtaining
Training Obtained For McAfee Epos and Symantec Endpoint Servers
Academic Qualification
Bachelor of Technology in Computer Science &Information Technology (B.Tech) from Jawaharlal Nehru Technological University, Hyderabad.
IT & Network Skills
Installing and configuration of Windows 2012/2008/2003 Server,
Working on AD, DHCP and DNS
Office 365 Email and Share-Point Administration
Working With BMC Remedy Application
Working with Applications like Asset Explorer, Manage Engine, MacAfee Iron mail Gateway
Working with Windows 10, 8, 7, Vista, XP 2000, NT Workstation, and Windows 98 Operating System.
Backup & restore email and data to employees when requested
Evaluate new windows, software & hardware products and versions
Working with MS-Office 2016,2013,2010,2007,2003
Central Anti-Virus maintenance EPO, Troubleshooting and Monitoring.
Basic Knowledge on Cisco routers and switches configuration troubleshooting Network Issues
Trouble shooting Desktop, laptops, Printers, Servers issues Software/Hardware.
Areas of Expertise
Remote Access Service implementation.
Issues pertaining to Windows Operating system 98, 2000, XP, vista, windows7, 8 & 10.
Implementing network connectivity and managing clients.
Maintaining data center Infrastructure.
Configuring & Troubleshooting Mail Clients Outlook, Outlook express, Mozilla Thunderbird
Troubleshooting network issues..
Installing and updating of Antivirus and maintaining data backup.
Installation of VPN Clients.
Configuration of network printers and scanners for end-users.
Working with imaging software’s Acronis True Image.
Troubleshooting issues Macintosh operating Systems.
Career and Professional Experience: Saudi Arabia.
1
Etihad Atheeb Telecommunication
Position : IT Systems Support Engineer.
From : Jan 2011 to Till Date.
Duties and Responsibilities:
Administration day-to-day activity.
Maintaining the global Support server.
Installing, Configuring, and Administering Windows XP/2003/Vista/Windows 7, 8 & 10.
Managing the Symantec End Point Server.
Installing NTS on the Servers and client Machines.
Help desk activities.
Creating tickets with REMEDY tool and monitoring the SLA’s.
Monitoring Alarms with Manage Engine and escalation to proper channel Person.
Working with onsite portals like Goreatil, Gocare, Gopartner, Clearance Portal and Intranet Application for daily activities.
Managing IT assets inventory with Assest Manager Portal to track all It assets.
Supporting POS locations throughout kingdom of Saudi Arabia.
Supporting POS with small network, printer and Computer issues.
Maintenance of AD DHCP and DNS activities in exchange.
Maintenance of Symantec Endpoint protection 14.2 version.
Troubleshooting Mail clients Outlook, Outlook express.
Managing and Maintaining a Microsoft Windows Server 2012 Environment.
Installing Cisco and Forti VPN Clients along with troubleshooting if any network related issues.
Following up on the tickets and resolving the IT issues.
Installing Database Software’s Like Oracle and Configuring Clients and Server.
Installing Updates and patches required for the software’s.
Provide Support for Desktops and laptops with the Support team.
Assisting In any Kind of IT issues related to Systems/Network.
Managing the administering the printer server.
Maintaining the image files for all the pc’s and laptops.
Checking if power backups are provided to the servers in case of power outage.
Providing Remote support using Remote solutions like Remote Administrator, Team Viewer and Any desk.
Patching of cables between switches and activating the ports.
2
Etihad Atheeb Telecommunication (Wipro Arabia as Consultant)
Position : IT Systems Support Engineer.
From : July 2009 to December 2010.
Duties and Responsibilities:
Administration day-to-day activity.
Maintaining the global Support server.
Installing, Configuring, and Administering Windows XP/2003/Vista/Windows 7 & 8.
Managing the Symantec End Point Server.
Installing NTS on the Servers and client Machines.
Troubleshooting Mail clients Outlook, Outlook express.
Managing and Maintaining a Microsoft Windows Server 2012 Environment.
Installing VPN Clients.
Following up on the tickets and resolving the IT issues.
Installing Database Software’s Like Oracle and Configuring Clients and Server.
Installing Updates and patches required for the software’s.
Provide Support for Desktops and laptops with the Support team.
Assisting In any Kind of IT issues related to Systems/Network.
Managing the administering the printer server.
Maintaining the image files for all the pc’s and laptops.
Checking if power backups are provided to the servers in case of power outage.
Providing Remote support using Remote solutions like Remote Administrator, Team Viewer.
3
Saudi Arabian Airlines (Jeraisy Computer & Communication Services)
Position : Systems/ Desktop Support Engineer.
From : Sep 2007 to July 2009
Duties and Responsibilities:
Providing It Support to Saudi Arabian Airlines at Diplomatic Quarters
Assigned to lead EUS (End User Support) Team.
Installation, Maintenance & Up-Gradation of special purpose software for Lab Equipment PC
Troubleshoot and maintain latest security patches and antivirus patches
Network cabling ports to switches etc.
Configure Video conferencing equipment’s
Maintain small networks for laboratory software
Maintain all the Network Applications related to Servers
Make cross and straight cables and Maintain Print Servers.
Maintain and Troubleshoot the reservation software SMARTRESS
Maintain and Troubleshoot VOIP AVAYA Software.
Configuring Mail Clients Outlook, Outlook Express, and Windows mail.
Configure and Troubleshoot PRINTERS and SCANNERS.
Troubleshooting WINDOWS.
Configuring and troubleshooting DSL
Ability to communicate with everyone in polite manner.
Career and Professional Experience: India.
Frontline Soft
Position : Network Engineer
From : February 2006 to Aug 2007.
Duties and Responsibilities:
Installation & Configuration of CISCO Routers 2500,2600,3600,4700 Series and Switches 2800,2950,3550,3700 Series.
Configuring and troubleshooting routing (Static, default, dynamic routing)
Configuring and troubleshooting WAN Protocols like PPP, HDLC, Frame Relay
Implementing Network address translation(NAT) for ensuring IP Security
Implementing Port address translation (PAT) for enhanced protection from hackers from intruding into the network.
Configuring Access control lists giving access to inbound and outbound internet traffic
Enabling IPsec for VPN on Cisco routers for Security.
Building up a VPN between two peers for secured traffic moment using Symmetric keys like 3DES.
Installation and Configuring 3000,3550 Series multi-layer switches with INTERVLAN Routing
Installation of CISCO Switches for fulfilling the requirement of the organization based on the number of clients
Monitoring Routing updates and Maintaining the Uptime of the LL
Trouble shooting on link failures and on high Latency.
Network Monitoring and Troubleshooting and Monitoring Routers CPU
Configuring the ISDN line as backup to Leased Line
Configuration of Layer 2 Cisco Catalyst switches for VLAN, Trunking and HSRP
Well versed with the concepts of MPLS using LABEL SWITCHING ROUTERS(LSR
Taking Weekly backup of Router Configurations.
Installing, configuring, & maintaining Windows 2000 server, Windows 98 clients, User Account Management, Group Management, Security Policy Management
Providing Anti-Virus solutions for entire network by deploying Trend Micro scan, NORTON Antivirus, F-SECURE for Enterprise Desktop Security
Installation and Administering Microsoft Exchange Server 2000/2003.
Configuring Microsoft Exchange server 2003 for facilitating mail.
Ability to create and manage Mailboxes within the Network for E-mail communication between users within and outside the Organization implementing Microsoft Exchange server 2003
Designed and Maintained Local Area Network with the connectivity
Maintaining various peripheral devices like printers, scanners, CD–writers, ZIP drives
Coordinating with vendors and technicians for Hardware/Software related issues
PERSONAL PROFILE
NAME : MOHAMMAD FAISAL ALI ANSARI
RELIGION : Islam
AGE : 34 years
NATIONALITY : Indian
MARITAL STATUS: Married
IQAMA : Transferable
PROFESSIONAL : Computer Programmer
Driving License : Valid Driving License Saudi Arabia
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