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Customer Service Representative/Administrator

Etobicoke, Ontario, Canada
March 26, 2019

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Alvin Smith

**** ********* ***. *******, ** M*V*C2

Tel: 647-***-**** E-mail address:

Career Summary

Emotionally intelligent and client-centered Customer Service Representative with a bachelor’s degree in Business Administration. Effective interpersonal skills and a lifelong focus on having the fiduciary duty of serving customers and achieving customer satisfaction. As an integral part of your business, I will utilize my developed and varied skillset to support business development while delivering efficient customer-based service. My objective is to obtain the position of Full-time Customer Service Representative that serves as a reliable support system and substantially contributes to the success of the business.

Career profile

Answer inbound calls and emails from clients professionally and continuously learn about their needs and expectations

Develop and maintain strong relationships with clients to provide best-in-class customer service

Experienced in observing customer need and up-selling products and services

Respond and address and customer inquiries and concerns in empathetic and friendly manner

Providing administrative and clerical support (preparing presentations, scanning, faxing, copying, proofreading)

Organizing and maintaining customer records using CRM tracking systems and software

Remarkable ability to communicate effectively, both verbally and in writing in a professional setting

Assume customer success and retention responsibility for a growing number of clients.

Very strong multi-tasking and organizational skills without sacrificing efficiency

Extensive experience working with a diverse/ethnic group of individuals.

Energetic, proactive, loyal and committed


Strong multi-tasking and organizational skills

9 years of proficient knowledge in Microsoft Office and supporting programs

Efficient critical thinking and problem-solving skills

Willingness to take on responsibility

Adept in Technology

High-attention to detail and efficiency

Ability to collaborate in teams or independently


Bachelor’s Degree in Administration – York University September 2014– June 2019

Ontario secondary school diploma September 2008- June 2012


IKEA Canada - Vaughan October 2015-Present

Customer Service Representative

Encourage positive communication and the flow of information between departments.

Daily documentation relevant to customers/clients’ specific needs.

Suggested and implemented procedures staff should undergo in regard to dealing with escalated situations.

Provided a warm and welcoming environment for customers before operational hours commence.

Conducted various surveys that influenced marketing strategies used during events.

Earned a grade A- in terms of customer satisfaction with customers I attended to.

Demonstrated adaptability while providing excellent customer service as shift leader in a busy retail environment while managing other various work priorities.

XPO Logistics (Inventory Clerk, Administrator) January 2013 – 2016

•Trained interns in office tasks which later became full-time employees

•Maintained an accurate annual appointment calendar for our customer base

•Went above my duties as office administrator to implement a filing system for human resources, organizing past and current employee documents.

•Created a more efficient Word database for forms, letters and documents, which decreased production time

•Increased office organization by developing more efficient filing procedures


Sales Associate January 2014- 2016

•Implemented effective sales strategies, leading to 120% achievements of sales targets for 2016.

•Exceeded monthly sales quotas for carpets, sofas and appliances.

•Won Employee of the Month Award, November 2014, March 2015, and January 2016.

•Drove sales through up-selling and cross-selling based on customers’ needs.

•Built rapport with customers by asking probing questions and utilizing effective listening skills.

•Conducted offsite presentations to promote company products and services

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