HEATHER SMITH

Quality Assurance Coordinator/Guest Service Team Leader/ Server/Bartender/Chef

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Joppa, MD 21085

ac8whf@r.postjobfree.com

To find a suitable job that I can utilize my skills. I would enjoy a career working with people. Customer service is where I am most comfortable. Working in the restaurant industry is my passion. Serving/Bartending/Cooking is where I am most interested in.

Work Experience

Server/Bartender/Cook/Hostess

Ruby Tuesday

Belcamp, MD

Serving- wait on customers, take orders, enter orders into MICROS, run food, expo food, cash management, recovery techniques, bartending- make bar drink orders to company spec, wait on customers, take to go orders, run food, recovery techniques, opening and closing procedures, daily checking of side work, collect payments from customers, write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff, prepare checks that itemize and total meal costs and sales taxes, take orders from patrons for food or beverage, check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages, serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required, present menus to patrons and answer questions about menu items, making recommendations upon request, clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine, roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties, inform customers of daily specials, stock service areas with supplies such as coffee, food, tableware, and linens, explain how various menu items are prepared, describing ingredients and cooking methods, prepare tables for meals, including setting up items such as linens, silverware, and glassware, remove dishes and glasses from tables or counters, take them to kitchen for cleaning, assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests, perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom, bring wine selections to tables with appropriate glasses, and pour the wines for customers, perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee, escort customers to their table, garnish and decorate dishes in preparation for serving. Fill salt, pepper, sugar, cream, condiment, and napkin containers, describe and recommend wines to customers, provide guests with information about local areas, including giving directions.

Chef/Expediter/Prep

The Crazy Tuna

Essex, MD

ServSafe certified, check freshness of food and ingredients, supervise and coordinate activities of cooks and other food preparation workers, develop recipes and determine how to present the food, plan menus and ensure uniform serving sizes and quality of meals, inspect supplies, equipment, and work areas for cleanliness and functionality hire, train, and supervise cooks and other food preparation workers, order and maintain inventory of food and supplies needed to ensure efficient operations, monitor sanitation practices and ensure that kitchen safety standards are followed.

Quality assurance coordinator, Office assistant, Personal assistant.

Apex Counseling LLC.

Fells Point, MD

Draft quality assurance policies and procedures, interpret and implement quality assurance standards, evaluate adequacy of quality assurance standards, devise sampling procedures and directions for recording and reporting quality data, review the implementation and efficiency of quality and inspection systems, plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality, document internal audits and other quality assurance activities, investigate customer complaints and non-conformance issues, collect and compile statistical quality data, analyze data to identify areas for improvement in the quality system, develop, recommend and monitor corrective and preventive actions, prepare reports to communicate outcomes of quality activities, identify training needs and organize training interventions to meet quality standards, coordinate and support on-site audits conducted by external providers, evaluate audit findings and implement appropriate corrective actions, monitor risk management activities, Experienced medical office receptionist with over 2 years’ experience in working within clinical settings

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