Miranda Bakke

**** ******* ****** *********, ******, MN 55374 Cell: 763-***-**** ac8wgj@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/mirandabakke

Professional Summary

Hard worker offering a positive attitude. Works well independently or with others as a team. Does great with quick decision making. Constantly striving to learn and gain knowledge.

Education

BACHELOR’S DEGREE CURRENTLY ENROLLED ST. CLOUD STATE UNIVERSITY

·Major: Information Systems

·Expected Graduation: May 2019

·45+ hours project management course with 3 PMI development trainings

·Classes include: Java, C#, Enterprise Architecture, Database Design, IT Infrastructure, and IT security

HIGH SCHOOL DIPLOMA 2015 ROGERS HIGH SCHOOL

Skills & Abilities

Highly organized

Microsoft Office experience

Reliable team worker

Experience with Java, C#, Linux, and SQL

De-escalation specialist

Exceptional customer service

Work History

CAPITAL ONE 11/2017 TO CURRENT

Customer Service Manager

Effectively de-escalate and empathize with uncommon customer situations

Mentor new employees and ensure smooth transition after training

Regularly multi-task between 2-7 DOS based programs at once

Work live with IT team and customers to speed up turnaround for unique defects

Regular training to include new security protocols for use with identity theft protection

Customer Service Representative

Conduct real time website trouble shooting

Educate customers on bank products/practices

Encourage a positive and interactive work environment

Promptly report new incident patterns to IT leads before common known issue occurs

Creative problem solves for customers to ensure their experience isn’t interrupted

SHIFT LEADER DAVANNI’S 07/2012 TO 11/2017

·Communicated to staff what needs of the store took priority

·Tracked training process throughout the store and ensured training was implemented effectively

·Handled customer complaints

·Conducted introduction and orientation for new employees