Mobile: 157********* E-mail: firstname.lastname@example.org
Nationality: British Native Language: English Preferred Name: Sid Profile
I am a native English speaker from the UK who has worked in the IT industry for seven years. In 2017 I decided to take a career break and travel around Asia. I worked as an English as Second Language Teacher in Vietnam and spent sixteen months at a Shaolin Kung Fu Academy for foreigners. I am now looking to find work in Beijing.
12/2017 TEFL Org UK
TEFL Certificate, 140 hours
09/2004 - 05/2008 Brunel University
BSc Honours Computer Science 2:1
10/2017 – 02/2019 Maling Shaolin Kung Fu Academy
I came to China to learn Shaolin Kung Fu, Sanda and Chen Style Tai Chi. 06/2017 – 10/2017 Travel
I travelled around Vietnam, Cambodia, Laos, Thailand, Malaysia, Singapore, Indonesia and China.
01/2017 – 05/2017 English Unlimited Center ESL Teacher
Worked as an ESL Teacher for EUC (Cambridge Language Assessment Authorized Centre) in Vietnam, Hue City.
Taught the Cambridge English syllabus for young learners and adults.
Taught at local primary schools.
Invigilated written exams and speaking examiner.
Taught adults and young learners from elementary to intermediate level.
Used PowerPoint, flash cards, audio and video files to teach lessons.
Wrote student reports.
Class sizes ranged from 6 to 36 students.
12/2014 – 11/2016 Computacenter Third Line Analyst
Worked on the Microsoft Server Team to provide technical support.
Performed technical investigations to resolve severity 1 incidents.
Worked on projects for multiple customers.
o Documented design, build, implementation and maintenance processes. o Discussed the planning, implementation and deployment phases.
Implemented changes and upgrade the customer’s IT infrastructure.
Documented and updated technical process documents.
Created root cause analysis reports for severity 1 incidents. 12/2014 – 12/2014 Nuance Communications Linux Engineer
Supported Windows and Linux Servers for the voice to text messaging system.
Managed all major incidents and organised staff required for resolution.
Deployed new servers on HP and IBM platforms.
Performed planned maintenance on servers.
Created reports for root cause analysis for major incidents.
Updated and documented technical processes.
Trained new employees.
03/2012 – 12/2013 Computacenter Second Line Analyst
Provided technical support to the Windows, VMWare and Citrix environment.
Performed technical investigations to resolve customer IT problems.
Performed planned maintenance on Windows servers.
Implemented changes to customer infrastructure.
Root cause analysis for incidents when requested by the customer.
Documented processes and fixes for incidents.
Created a technical training plan for new starters.
Trained new and existing employees.
03/2011 – 03/2012 Lombard Security Administrator
Documented and updated internal processes.
Reviewed user access requests and approve/grant access.
Set up access for new users and modify for existing as per request.
Performed quarterly and yearly user audits.
Attend weekly team meetings.
02/2010 – 03/2011 Computacenter Security Administrator
Review user access requests and approve/grant access.
Performed quarterly user access audits.
Attended weekly meetings with Security Operations.
Produced weekly audit reports for special privileges.
Created and updated technical and process documentation. References
Available on request.