Mark Hansen Scott

702-***-**** • ac8wfz@r.postjobfree.com

CAREER HISTORY

* ********** ********** **: Detailed, Punctual, Friendly

PROFILE: Twelve-year career with Utah Department of Child Support effectively and efficiently serving the needs of children and parents according to the rules, policies and regulations of the department and court system. Coordinated/collaborated with other State departments, attorneys and the courts to secure appropriate child support reclaiming Medicaid costs of the State with a non-confrontational approach thereby achieving greater success. Twice recognized as Employee of the Month, State of Utah. Completed certified Government Agency training on State and Federal levels. Food bank volunteer.

PROFESSIONAL SKILLS

Meet with parent clients seeking child support; open cases at request of parent(s)

Conduct DNA testing to establish paternity

Diffuse hostility, anger and tension, often in time-sensitive situations by listening to concerns with respect and neutrality

Handle each case with non-judgmental, non-biased, empathetic approach

Interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations

Conduct research to gather evidence, analyze facts, discover court orders and apply knowledge of the Office of Recovery Services rules, regulations and policies.

Determine debt and establish child support orders

Set up financial plan(s) to facilitate meeting parental financial responsibility

Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc.

Use computer software establishing child support orders to collect court ordered child support

Prepare documentation in support of cases presented in court hearings

Notify employers of garnishment orders for non-custodial parents

Contact individuals or organizations to secure delinquent payments and/or make payment arrangements for money owed through negotiation

Collaborate with other states to secure compliance

Coordinate with attorneys and insurance companies to secure settlements reclaiming and offsetting Medicaid costs

Build respectful relationships with other state agencies

Coordinate with other state agencies to secure cooperation researching SNAP/TANF applications on behalf of parents

PROFESSIONAL EXPERIENCE

Compliance Agent 2, Utah Department of Child Support

Child Support, Post Order, Child Support Enforcement 2013—2018

Child Support, Bureau of Medicaid Collections 2012—2013

Child Support, Intake Department 2006—2012

State of Utah, Department of Human Services, Utah Child Support

Salt Lake City, Utah

EDUCATION

SALT LAKE COMMUNITY COLLEGE, SALT LAKE CITY, UT Bachelor of Science in Business

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