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Customer Service Representative

Toronto, ON, Canada
$30,000 - $40,000
March 25, 2019

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Toronto ON 416-***-****


oAn analytical leader with excellent communication skills (oral and written) who deals with difficult situations tactfully

oStrong attention to detail and organization skills; strives for continuous improvement and to streamline responsibilities

oConscientious and dedicated to getting the job done effectively and efficiently

oProficient in Microsoft applications including Word, Excel, and some PowerPoint, Access Data Base and Desk Top Publishing

oA team player and works well independently under minimal supervision

oCollaborates with colleagues and management to meet deadlines and achieve results

oGathers, manages, and shares information to perform and/or delegate duties to staff

oHighly competent; formerly licensed as an RIBO professional and designated as a CIP with over 10 years of experience working in a fast-paced, high volume insurance industry


Customer Relations Experience

oLiaised with Personal Support Workers, CCAC managers, and hospital staff including nurses, nurses practitioner, and doctors to provide safe and proper care of family member

oEstablished daily schedules and routines for Workers to follow to meet family member’s needs

oMonitored insurance claims to ensure they were settled equitably for both client and insurer

oProvided advice and processed insurance policy changes

oMet with clients to discuss their policies; renegotiated terms and mediated deals between broker and insurer

oMarketed new policies and renewals

Insurance Industry Experience

oProcessed all documents including new business renewals, endorsements, and invoicing

oAnalyzed insurance risk of new applicants

oReported and followed up on insurance claims to insurer; collected premiums on due dates

oTracked various types of insurances policies for businesses and individual clients including automobile, fire, and property

oQuoted new business costs as per changes to legislation

oGathered and reported telephone-based applicant information

oOrganized and maintained electronic policyholder records and hard copy filing system

oReviewed and verified information on applications and policies

oNotified agents and accounting department of policy cancellations

oReviewed enrolment applications for accuracy

oProvided efficient processing of customer policies such as status and coverage changes


Family Caregiver

Roopchand Residence

2008 – 2016

Account Manager

Masters Insurance Broker

2007 – 2008

Account Assistant Manager

Paisley Manor

2005 – 2007

Customer Service Representative

Gellatly Insurance

2000 – 2005

Customer Service Representative

Mitchell Sandham Inc

1997 – 2000


Avenues to Advancement Program

Ability Learning Network


Chartered Insurance Professional Designation

Insurance Institute of Canada


Registered Insurance Broker of Ontario

George Brown College


References Available Upon Request

Indira Roopchand

2 Outlook Garden Blvd

Toronto, Ontario

M6N 4Z4

March 25, 2019

Toronto, Ontario

M5G 1X8

Dear Hiring Manager,


Please accept this letter and my resume in response to the above captioned position, which was posted on the Indeed website.

With over 15 years of Customer Service experience within the Insurance Industry, I believe my experience and skills have qualified me for this position. I have acquired strong communication skills, both written and verbal, with superb attention to details, along with excellent keyboarding and data entry skills with an emphasis on accuracy. I am an intermediate level in Microsoft Suite and can navigate the internet for research. I am very responsible and dependable with great organizational skills. However, I am not very strong with social media, but I have the aptitude and enthusiasm to undergo all training and development opportunities pertaining to this position.

Although I was unemployed for some time, I can assure you that I will make a positive contribution to your company as a part of a team, by working individually and with minimal supervision.

I am thanking you in advance for taking the time to review and consider my application. I am eager to speak with you to discuss my suitability to the position and my qualifications. I can be reached by my phone number and/or email address shown below.

Yours truly,

Indira Roopchand


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