INDIRA ROOPCHAND
Toronto ON 416-***-**** ac8wfw@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATION
oAn analytical leader with excellent communication skills (oral and written) who deals with difficult situations tactfully
oStrong attention to detail and organization skills; strives for continuous improvement and to streamline responsibilities
oConscientious and dedicated to getting the job done effectively and efficiently
oProficient in Microsoft applications including Word, Excel, and some PowerPoint, Access Data Base and Desk Top Publishing
oA team player and works well independently under minimal supervision
oCollaborates with colleagues and management to meet deadlines and achieve results
oGathers, manages, and shares information to perform and/or delegate duties to staff
oHighly competent; formerly licensed as an RIBO professional and designated as a CIP with over 10 years of experience working in a fast-paced, high volume insurance industry
PROFESSIONAL SKILLS
Customer Relations Experience
oLiaised with Personal Support Workers, CCAC managers, and hospital staff including nurses, nurses practitioner, and doctors to provide safe and proper care of family member
oEstablished daily schedules and routines for Workers to follow to meet family member’s needs
oMonitored insurance claims to ensure they were settled equitably for both client and insurer
oProvided advice and processed insurance policy changes
oMet with clients to discuss their policies; renegotiated terms and mediated deals between broker and insurer
oMarketed new policies and renewals
Insurance Industry Experience
oProcessed all documents including new business renewals, endorsements, and invoicing
oAnalyzed insurance risk of new applicants
oReported and followed up on insurance claims to insurer; collected premiums on due dates
oTracked various types of insurances policies for businesses and individual clients including automobile, fire, and property
oQuoted new business costs as per changes to legislation
oGathered and reported telephone-based applicant information
oOrganized and maintained electronic policyholder records and hard copy filing system
oReviewed and verified information on applications and policies
oNotified agents and accounting department of policy cancellations
oReviewed enrolment applications for accuracy
oProvided efficient processing of customer policies such as status and coverage changes
EMPLOYMENT HISTORY
Family Caregiver
Roopchand Residence
2008 – 2016
Account Manager
Masters Insurance Broker
2007 – 2008
Account Assistant Manager
Paisley Manor
2005 – 2007
Customer Service Representative
Gellatly Insurance
2000 – 2005
Customer Service Representative
Mitchell Sandham Inc
1997 – 2000
EDUCATION & TRAINING
Avenues to Advancement Program
Ability Learning Network
2018
Chartered Insurance Professional Designation
Insurance Institute of Canada
1996
Registered Insurance Broker of Ontario
George Brown College
1991
References Available Upon Request
Indira Roopchand
2 Outlook Garden Blvd
Toronto, Ontario
M6N 4Z4
March 25, 2019
Toronto, Ontario
M5G 1X8
Dear Hiring Manager,
RE: CUSTOMER SERVICE REPRESENTATIVE
Please accept this letter and my resume in response to the above captioned position, which was posted on the Indeed website.
With over 15 years of Customer Service experience within the Insurance Industry, I believe my experience and skills have qualified me for this position. I have acquired strong communication skills, both written and verbal, with superb attention to details, along with excellent keyboarding and data entry skills with an emphasis on accuracy. I am an intermediate level in Microsoft Suite and can navigate the internet for research. I am very responsible and dependable with great organizational skills. However, I am not very strong with social media, but I have the aptitude and enthusiasm to undergo all training and development opportunities pertaining to this position.
Although I was unemployed for some time, I can assure you that I will make a positive contribution to your company as a part of a team, by working individually and with minimal supervision.
I am thanking you in advance for taking the time to review and consider my application. I am eager to speak with you to discuss my suitability to the position and my qualifications. I can be reached by my phone number and/or email address shown below.
Yours truly,
Indira Roopchand
ac8wfw@r.postjobfree.com