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Customer Service Sales

Brampton, ON, Canada
March 25, 2019

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Resume of

Mohammad Alam

* ********* *****, ********, **, L6Y0X1, Canada

Phone: 416-***-****


Key skills and Achievements:

• Maintained top 10% performance in the company (Future Shop) circle of excellence ranking profile since I joined in Future Shop and received president’s club award.

• Obtained highest and number-1 direct sales representative of STAR CHOICE in all over Ontario, Canada with high quality standard.

• High quality performance in telemarketing in Protocol Media Express (Hamilton, Ontario)

• Energetic and hard work ethic team leader of Direct Energy and Zeller’s credit card campaign

• Strong customer service and motivation skills.

• Strong leadership and training skills

• Proficient in Microsoft word, Spreadsheet and database, visual Basic 6.0

• Highly numerate and ability to handle cash

• Confident in communicating with the people

• Experienced in solving customer problems

• Strong interpersonal and team working skills

• Strong organizing capacity

• Strong Management skills

• Strong hand-on skills

• Extremely motivated sales associates and experienced in various insurance products Work Experience:

October 2008-September 2019

Working part time and full time in a public and private organization. October 2002-October 2006

Employer: Future Shop

Position: Product Expert

Responsibilities: Provided customer service as a Product Expert

• Provided excellent customer service through the process of greeting, understanding, educating and finally satisfying them with great thanks.

• Top 10% performance in the company (Future Shop) circle of excellence ranking profile since I joined in Future Shop and received president’s club award.

• Prepared a daily action plan, setting indicators to monitor the process, manage the area of responsibilities by the future shop

• Followed guiding principles, prepare daily sales target and encourage others with coaching and facilitating behavior.

• Made a synergetic team effort to achieve the mission goal.

• Trained new colleagues with process involved in the high volume of retail sales.

• Prepared daily corrective measures through the process not only fulfilling the target April’02 to September, 2002

Employer: Star Choice Satellite, Mississauga

Position: Customer service/ direct campaign

Worked as a direct sales promotion representative of STAR CHOICE Satellite TV. Responsibilities included;

• Customer contact, direct campaign of the STAR CHOICE (SHAW) products and services, motivate and selling the products to the customer and make all sorts of arrangements for activation.

• Worked in a team and trained new team members about STAR CHOICE products and services.

• Resolved the customer issues and problems confidently.

• Became the highest and number -1, direct sales promotion representative in ONTARIO-Canada.

• Strong work ethic and output oriented.

December 07, 2001 - March, 2002

Employer: Protocol (Media Express), Hamilton, ON

Position: Customer Contact Representative (CCR)

Worked at Protocol (Media Express) at Hamilton, ON as a CCR (Customer Contact Representative), responsibilities included;

• Talking to the customer over phone with different kind of voice fluctuations

• Maintained all sorts of quality regarding products information.

• Sold different insurance policy to the customers of SEARS, Zellers, and CIBC with high performance.

• Maintained time to time contact with Coach and quality department for quality selling without any refusal. April 07 – November 30, 2001

Employer: M.I.N.T Enterprise

Position: Team Leader

Worked as a Team leader at M.I.N.T Enterprise, James Street, Hamilton as a sales and distributing agent of Direct Energy (Gas and Hydro electricity) and Home Trust Visa Card, responsibilities included;

• Customer services, presentation, sales promotion, door to door and on street people’s motivation and campaign for products selling.

• Challenging, hard working, strong willingness, strong work ethic and output oriented.

• Trained team members about the DS-MAX product sand services.

• Zeller’s Credit card campaign: Responsibilities included sales promotion, quite persistence customer service and sales promotion.

• Motivated, challenging and strong work ethic person. Academic Qualification:

Construction Estimating Certificate- from Mohawk College, Hamilton, ON -2005-2006 Program and Project Development Management (PPDM) – from Manila, Philippines - 1998. Language Ability: Fluent in reading, writing and speaking in English and Native Language Bengali

(Bangladeshi). Understand and speak Hindi well

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