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Customer Service Manager

Sherman Oaks, CA
March 25, 2019

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Vitor Takakura

***** ******** ******, ******* ****, California 91401 323-***-****


Urbana University Urbana, OH

Bachelor of Science, Strategic Business Management May 2019

Dean’s List Fall 2017-present

GPA 3.71

Relevant Coursework

Introduction to Database Applications Operations Management

Strategic Management Organizational Development and Change

Consumer Behavior Introduction to Computers

Relevant Course Projects

Fruit Import, Inc. : Developed a business plan for a student-made company called Fruit Import, Inc. through the creation of a 10-page paper that identifies and discusses the company’s product plan, marketing plan, financial plan and operation strategy to forecast potential financial outcomes of the company by utilizing the fishbone diagram, SWOT analysis and industry and market analysis.

Get Lean Grill (GLG): Designed a business model for a restaurant called Get Lean Grill (GLG), which included creating a mission statement, identifying target customers, determining company advantages and growth strategies, creating a new product line and predicting financial projections and losses.

Activities and Awards

-NCAA Division II Baseball Player (Urbana University) -Baseball Scholarship ($17,000)

-NCAA Division II Cross Country Team Member (Urbana University) -Men’s Cross Country Scholarship ($5,000)

-Academic Merit Scholarship ($5,000) -Director’s Grant Scholarship

-Urbana University Scholarship


-Foreign Languages (Advanced Fluency): English, Spanish, Japanese, Portuguese

-Microsoft Office: Word, Excel, PowerPoint, Access, SQL & R programming

-Soft Skills: Time Management, Customer Service, Conflict Resolution, Adaptability, Decision Making, Ability to Work Under Pressure, Teamwork, Leadership

Customer Service Experience

Jinya Ramen Bar Santa Monica, CA

Waiter May 2018-Jan 2019

Implemented efficiency and speed to ensure timely and quality customer service by maintaining consistent, reliable and amicable communication between customers and coworkers

Utilized quick-thinking and problem-solving skills to accommodate each customer for their specific needs by identifying customer issues and determining viable alternatives for unsatisfied customers

Voted “Most Efficient Server” by the management team due to strong teamwork skills and the ability to multitask in various situations

Safety Park Marina Del Rey, CA

Location Manager Aug 2016-Oct 2016

Demonstrated reliability and initiative by leading the location team effectively managing multiple co-workers to drive and run to pick up cars on the drop off area.

Utilized quick meetings with superiors to define employees schedule and effectiveness.

Provided trust and loyalty for company, carrying money and equipment of the location.

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