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Social Media Customer Service

Bowie, MD
March 25, 2019

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Yetunde A. Oseni

***** ********* *****

Bowie, MD 20720

Tel: 301-***-**** Email: Objective

To obtain a position at a company where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.


1995-1999 Bachelors of Science Pre-Law John Jay College of Criminal Justice

2007-2009 Project Management Certificate University of Phoenix Online

2010– Present Masters in MPA (Ongoing) University of Phoenix Online Work Experience

2013 – Presently YettySpeaks Reacts YouTube Channel Blogger/ YouTube Video Blogger

Generating, researching, and pitching ideas for posts.

Writing, editing, publishing, and promoting content.

Promoting new posts using advertisements, emails, social media, and other methods to alert and attract new readers.

Advocating and educating others about interests, products, or services.

Maximizing site traffic by utilizing Search Engine Optimization keywords.

Inviting other bloggers, experts, or other notable guests to contribute content to the webpage.

Monitoring responses to posts via the website, social media, or other platforms to better understand the audience.

Continuously monitor social media trends and tools for changes that affect our competitive landscape

Use alerts, search and other tools to monitor for mentions.

Staying current on industry trends for possible opportunities to attract new readers or create stronger, more engaging content.

Regularly provide feedback on insights gained from social media monitoring

(Facebook Insights, etc.)

2007-2013 Department of Treasury, Washing ton DC

Administrative Specialist

Prepare and maintain company documents and reports.

Make travel arrangements including airline and hotel reservation for employees.

Schedule meetings, book meeting rooms and prepare meeting agenda.

Answer and route phone calls and take messages.

Handle incoming and outgoing mails.

Organize trainings, client meetings, team meetings and events as needed.

Provide operations support and documentation support for Managers. Monitor and manage expenses within the allotted budget.

Review and approve the expense reports.

Determine the administration issues and resolve them for smooth office operations.

Manage the calendar of senior managers on daily basis.

Provide support in preparing project documents, reports and brochures.

Coordinate the administration activities involved in the employee recruitment, performance evaluation and termination processes.

Review and revise the work order for administration staff daily.

Monitor the service calls and dispatches them accordingly.

Coordinate with inside staffs and outside agencies for daily administrative operations.

2004-2007 Affiliated Central Monitoring Brooklyn, NY Central Station Operator

Respond to signals immediately with accuracy, while assisting customers professionally

Work with service and installers to verify signals are received correctly

Sort and file all work orders, customer updates, contracts and emergency Instructions in the file cabinets located in the CS

Assist with various projects that require data entry

Stuffing and sorting bills/envelopes and customer inserts

Does general office duties such as filing and verifying data as needed

Capture market data on customer call backs/surveys 997-2003 Delia’s Clothing Company NY, NY

Sales Rep/ Customer Service Rep/ Quality Assurance

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Meet personal/customer service team sales targets and call handling quotas Yetunde A. Oseni

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers




Computer Skills

Good working knowledge of standard office productivity programs like Microsoft Office, including Microsoft Word and Excel, PowerPoint, Access, Microsoft Project, SharePoint and other project management tools. Licenses and Certificates

Customer Service Manager Certification (CSMC) 2008 Yetunde A. Oseni

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