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Customer Service Field

Location:
Corvallis, OR
Salary:
50000
Posted:
March 25, 2019

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Resume:

Summary

In **** and **** I placed in the top ** in the Electronics Competition of SkillesUSA's National Conference. At The Aerospace Corp. I perfected my Customer Service skills by convincing engineers to hand me their equipment for calibration. While working for Mt. San Antonio College I leaned how to train technicians. At Microtek Laboratories I learned how to work in a clean room environment. Unicircuit gave me my first taste of working with caustic chemicals. Precision Testing Group explored the limits of my physical endurance. GE allowed me an insight into people's homes. CTDI gave me my first taste of management. ConMed and Apria Health showed me the medical electronics industry. Sierra Detention Systems and Accurate Controls tought me what it meant to travel and work in securety electronics.

Experience

Accurate Controls Inc

May 2017 - February 2019

Field Technician

Installation of detention security systems

Care of company vehicle, and tools

Extensinsive travel

Sierra Detention Systems

April 2016 - May 2017

Field Technician

Construction of PLC control panels

Instilation of detention security systems

Shipping and recieving of completed racks

Care of a company vehicle

Extensive travel

Ronin Staffing

May 2015 - April 2016

Contracted to Apria Health

Repair of Oxygen Generators

Data Entry

Aerotek

April 2014 – May 2015

Contracted to ConnMed

Assembly and test of Electronic Medical Equipment

PCB assembly as needed

5S Captain of Medical Cart Assembly

Longmont Machining

September 2014 – November 2014

Shift Superviser

Open and close the facilities for 3rd shift production

Keep personnel working and on task

Operate machines as needed to meet goals

Adecco

November 2012 – December 2013

Adecco Contracted to CTDI

Section Head of Repair

Train technicians and support personnel

Opened and closed the facility daily

Supervised 15 Technicians and their 5 support staff members

Increased department profits from -5% to +30% in 6 months

Brought the production of the shift from less than 200 units/day to 392 on my last day

Ensured quality work with aggressive time lines

July 2012 – October 2012

Adecco Contracted to GE

Field Service Technician

Set customers at ease while working in their home

Took care of a company vehicle

Kept a running inventory of parts and never ran out

Figured out how to turn a 45 minute repair into a 15 minute repair

Precision Testing Group

March 2012 – June 2012

Field Service Technician

Worked 16 hour days for weeks at a time in outdoor conditions

Tested medium voltage systems for 3rd party compliance

Drove cross country to job sites in a company vehicle

Unicircuit

August 2011 - March 2012

Laboratory Technician

Performed cross sectional analisys of PCBs

Sent reports to customers and made decisions on go-no-go product lines

Chemical testing of baths used in processing PCBs

Microtek Laboratories

December 2009 – June 2011

Laboratory Technician

Performed cross sectional analisys of PCBs

Inspected polished cross-sections for IPC-A-600 compliance

Tested new epoxy compounds

Repaired laboratory equipment as needed

Gained new customers with phone estimates and face to face interviews

Mt. San Antonio College

January – June of 2006 and 2009

Student Assistant

In class tutor for electronics labs

Calibration and repair of test equipment

Chipton-Ross

March 2006 – February 2009

Metrology Expeditor for The Aerospace Corperation

Brought the delinquent calibrated equipment from 15% to 9.8%

Satisfied hundreds of internal clients

Kept the departmental web site up to date

Licenses/Certifications

FCC: Elements 1 & 3 of the GROL; Expires: Life

ETA: Customer Service Specialist; Expires: Life

OSHA 30

OSHA Silica

Education

A.S. In Electronics and Computer Technology

Courses in DC, AC, Analog Devices, Digital Devices, RF Communications, Microwave

Communications, PLC Programing, Microcontroller Programing (Allen Bradly),

Soldering (through hole and SMT)

A.A. Math and Natural Sciences: Focus in Math and Chemistry

Affiliations

SkillsUSA: a Non-profit Organization who's focus is on encouraging students who are in trade based education programs

My Status: Alumnus

Society for Creative Anachronism (SCA): Non-profit Organization that focuses on Recreation and Recreation of the Medieval Era

During my 10 years of experience with this organization I progressed through the ranks to become an officer who's duties included running an archery program, event planning,budget maintenance, and minor managerial duties.



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