Daisha Evans

Front End Processor/Customer Service Representive

Raleigh, NC

ac8wdw@r.postjobfree.com

919-***-****

Seeking a position where I can combine experience as a customer service representative as well as the hand on skills gained as a Medical Assistant, while demonstrating my passion for helping others. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Enrollment Specialist

NC Tracks (Contract) - Raleigh, NC

May 2018 to Present

* Review Enrollments, Re-verifications, manage change request, for complete or incomplete status.

* Review all types of applications to ensure all data on the application is accurate and complete.

* Check Supporting documents on to ensure all required documents have been received.

*Contact provider by phone and email when necessary to obtain required documentation Appointment Setter

Blue Raven Solar - Raleigh, NC

April 2018 to October 2018

• Canvassing neighborhoods

• Conversing with homeowners about replacing their electrical service with solar panels

• Outbound calls to customers following up on our recent conversation with a slight push to sell Dispatcher

Logisource (Contract Temp Assignment) - Raleigh, NC March 2018 to April 2018

Create BOLs

Manage large amount of incoming calls

Store and maintain files

File all paperwork for North Carolina region

securing transportation, preparing marketing materials, matching carriers with customers and maintaining positive customer and carrier relations. Front End Processor/Customer Service Representive

Blue Cross Blue Shield

June 2015 to October 2017

• Verifying and explaining medical, dental and prescription benefits to both member and employers

• Reviewing Explanation of Benefits with members and remits with providers

• Improving the quality of performance of providers of services and suppliers with Healthcare benifits.

• Salesforce/ SAP 100% Efficient

• Data Entry/ Workday software/ Routing all documents to the correct officer when received in incoming

• Increasing dual eligible individuals' understanding and satisfaction with coverage under the chosen healthcare plan.

Intake Specialist

Albemarle Health and Human Services

February 2010 to February 2015

• Help with maintaining the forefront of a Behavioral health establishment.

• Completed insurance verifications through various providers.

• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.

• Works with insurance and billing companies to determine the method of payment for patients.

• Perform data entry and scan documents

• Prepare and modify documents including correspondence, reports, drafts, memos and emails. Education

Bachelor of Healthcare Administratiom in Healthcare Administration Keiser University-Ft Lauderdale

September 2015 to Present

Skills

Data Entry, Medicare, Medicaid, Service Desk

Additional Information

Skills

Very proficient in Medical Terminology

Expert level of Microsoft office and Excel

100% Efficient in SAP/EHR/MAGIC

Excellent oral and written communication

Contact this candidate