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Assistant Quality Engineer

Aldie, Virginia, United States
March 25, 2019

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Manju Nagarajan



• Good understanding of full Software Development Life Cycle (SDLC). Have worked with both Waterfall & Agile methodologies, Perform Stakeholder Analysis & Elicitation activities, Analyze Scope/Requirements, Manage Requirements & Communication.

• Have participated in creating Business Requirement Documents (BRD), Use Cases Experience in writing test plans, user stories, test cases and user guides.

• Well versed in Process Narratives, and Good Documentation Practices. Prepared documents to conduct user acceptance testing. Good working experience in all the sprints of the project in SCRUM.

• Proficient in Requirements Elicitation process conducting workshop sessions with Stakeholders ranging from End Clients, IT to external Vendors.

• Experience with Core Competencies like Business Analysis, Business Requirements Gathering, Use Cases, User stories, Project Reporting, Process Improvement, Risk Mitigation, Quality Assurance, UAT Processes.

• Have some experience in data analytics (SQL Queries) reporting data pattern/statistics to the business team.

• Experience in using JIRA efficiently for tracking production problems ranging from triaging incoming defects to their complete resolution. Also have experience in using JIRA to create reports for SCRUM team to project progress, highlight roadblocks and general statistics.

• Strong Communication Skills backed by leadership abilities, with an aptitude for problem solving. Quick Learner

• Experience Interacting with and training end users.

• Good client coordination, experience working closely with them to understand issues

• Effective in executing multiple tasks and assignments ahead of schedule with high quality output. Formidable reputation for dedicated teamwork, high energy, work ethics and commitment with capability to handle new technologies and situations.

• Ability to work independently with less supervision.

• Experience with Cloud Applications.

• More than four years of experience with BA Process Tools like Confluence, JIRA, Version One, SVN, MS Visio.

• More than four years of experience in using statistical tools like SigmaPlot 11.0, MATLAB, Excel. PROFESSIONAL EXPERIENCE

SAP, Quality Engineer June 2015 – Present

Description: In SAP I have worked in the LMS (Learning Management Software) module of the application and have already been promoted once in my tenure here

Environment: Agile, BDD, Testlink, JIRA, GitHub, Java, Eclipse, VersionOne. Responsibilities

• Was part of the pilot initiative for behavior-driven development (BDD) and have been a part of the successful integration of it its related practices over the past year.

• As a part of this process, I was involved in grooming sessions, which entails a detailed discussion of the requirements, followed by the breakdown of the requirements into acceptance tests. This process has given me the opportunity to understand and participate in detailed writing of the requirements and acceptance tests. I have also provided suggestions and inputs which have been appreciated.

• Involved in writing and maintaining the Requirement Traceability Matrix which captured all requirements and their traceability in a single RTM document. This document was delivered at the beginning of each sprint and was used by the development team to develop, write their unit and automation scripts and well as for manual testing.

• Drove RTM reviews in which I was expected to review the above created RTM with all the stake holders: PMs, Developers, automation and manual testers and answer and queries and make sure everyone was on the same page

• Analyzed defects which arose in the BDD process, to identify gaps and contribute to improvement of the process.

• Being the only resource familiar with the BDD process for a couple of releases with different teams, was able to take the initiative to explain and answer any questions regarding BDD to the team.

• Worked with the product engineers every release, providing constant knowledge transfers, review of Acceptance test scripts, and test support conducible to their time zone.

• As a QA I have been involved in writing new Test cases by analyzing functional requirements.

• I have tested the application to ensure acceptance criteria are met.

• I have been involved in several high impact customer issues, from testing their validity, to testing the actual fix and its impact areas.

• Performed Regression, functional testing, browser, 508, RTL, language pack, Mobile and Security testing.

• Support documenting and tracking defects in JIRA as well as VersionOne.

• Was the only QA representative for a project known as backlog 1000 initiative, which was an initiative to drastically reduce customer defects. This involved understanding a wide range of customer issues, having calls with the customers when required as well as constant written correspondence with them.

• Have tested and troubleshooted several customer and internal defects every release.

• I have been involved in weekend testing and support every release before the product goes live.

• In LMS QA I am the SME for several complex areas. Being the SME entails, uncovering issues, trouble shooting and testing defects and the maintenance of these areas with constant testing every release.

• I have worked in several cross-team integration projects. which has included knowledge transfers and discussions with team members across America and the globe (including colleagues in California, China, Germany, Copenhagen, India, etc.,)

• Participate in Daily Stand Up meetings

• Work with the documentation team in understanding the different features of LMS, including proof reading the composed technical documentation to ensure it captures the essence of what needs to be sent out to the customers

Creative Systems and Consulting, Business Analyst Nov 2014 – May 2015 Description: Creative Systems and Consulting LLC. is a provider of IT consulting services to Federal agencies and focuses on offering a full range of planning, implementation and operations of Cloud based systems. They help with design, adoption and implementation of Cloud based services.

Environment: Waterfall, Agile, Salesforce Windows 8.1, SDLC, SQL, Web Services, Visio, MS Office. Worked on a Work request and Project Tracking tool for the USDA


• Act as a key participant in Current/Future State System analysis, User acceptance testing (UAT) strategy development, test case creation, test script development, test execution, defect tracking and reporting.

• Provide input to IT specialists in development projects to assist in developing specifications and functionalities in access control systems.

• Participate in meetings with business unit, support teams, product management staff and application developers and project managers to plan development or upgrades of applications used by their offices or business units.

• Participate in planning testing and acceptance of newly developed software by client group who will be using it.

• Design and facilitate in release and Iteration planning workshops with stakeholders and team members.

• Write Requirement Specification as User stories with Conditions of Satisfaction for stories so that each becomes a well-defined, small piece of valuable software for delivery in the next (or current) iteration.

• Work Closely with Architects/UI Designers to identify early prototypes/solutions for Solution recommendations to Business Stakeholders.

• Manage requirements by determining simple, meaningful requirements mapping (traceability) and organizing

(features to stories) to satisfy external regulatory body expectations and capturing metrics that will be useful for reuse and promoting development efficiencies.

• Facilitate and Participate in Daily Stand Up meetings.

• Participate in iteration demonstrations and listen to stakeholder feedback on the delivered requirements to learn the customer's real needs and determine how to adapt the evolving product.

• Plan and facilitate, or participate in, iteration retrospectives, and learn from the customer to help deliver value faster.

• Takes personal accountability for driving project solutions which meet or exceed established metrics and customer expectations needs and functional requirements and deliver the following artifacts as needed: Functional/Technical requirements, Business Requirements Document, Use Cases

• Writing new Test cases by analyzing functional requirements

• Testing the application to ensure acceptance criteria are met

• Involved in User Interface testing, Performed Regression and functional testing

• Support documenting and tracking defects

• Wrote all the user guides for the application

• Testing custom and standard functionality using salesforce.

• Interacting with and training end users.

• Good client coordination, experience working closely with them to understand issues

• Used the sandbox for testing

• Involved in other SDLC phases i.e. requirement gathering, UAT, Production rollout, enhancements and Production support.

• Attend/Participated in meetings with Client

• Attend Biweekly Sprint Review Demo meetings

• Provided suggestions in resolving issues

• Create Project Scope, Requirements Package, Risk Log & Requirements Traceability Matrix

• Create Use Case Diagrams, Data Flow Diagrams, Activity Diagrams in MS Visio to support transitions from Current state to Future State

Dept. of Ocean, Earth and Atmospheric Sciences Old Dominion University Aug 2009 - Dec 2012 Research Assistant

Research: Study of meteorological controls of fecal-indicator bacteria (FIB) in local waters. I approached this work through weekly and monthly monitoring campaigns. I have also compared two methods to enumerate E. coli from environmental samples. Taught introductory Oceanography as a teaching assistant for 4 years. Extensive statistical analysis of data was done using SigmaPlot 11.0, MATLAB, SAS, R, SAS SQL and Microsoft Office. National Institute of Ocean Technology (India) Dec 2006 - Mar 2008 Research Associate

Research: I worked on Biofouling and the characterization of biofilms from various metal surfaces, titanium surfaces in specific. I dealt with the characterization of the microfouling from biofilms with extra attention on Sulphur reducing bacteria for which I standardized the medium and extracted DNA which was then sent for sequencing. Biostatistics was done using Microsoft office.

Marine Biotechnology Division National Institute of Oceanography (India) Dec 2005 - Aug 2006 Research Assistant

Research: I worked on deep -sea sediment fungi. Project included both Molecular biology and Microbiological work. The Molecular biology aspect was to find whether the deep-sea isolates and their counterpart terrestrial cultures of the same species, were of different strains. Their DNA was extracted and amplified for the ITS region using PCR. The PCR products were subjected to enzyme digestion by RFLP. Along with this I also studied the effect of various deep-sea factors such as elevated hydrostatic pressure, low temperature, heat and nutrients on spore germination. This part involved almost all of the fundamental techniques in Microbiology such as microscopy, isolation, identification and culturing among other things. Besides the use of standard laboratory equipment, I also used equipment such as the thermocycler (MJ Research, U.S.A.) for my PCR experiments and deep-sea culture vessels (Tsurumi & Seiki Co., Japan) for my experiments under elevated hydrostatic pressure.

Data analysis was done using Microsoft Office.


Basic SQL, Basic Unix, Basic Salesforce, Basic JAVA, TestLink, JIRA, SAS, SAS SQL, R, Sigma Plot, MS Office including EXCEL (Tables, Graphs etc MS Word, and POWERPOINT. EDUCATION

2012 Master of Science, Old Dominion University

2006 Master of Science, H.N.B Garhwal University (India) 2004 Bachelor of Science, Osmania University (India) MERITS, AWARDS, CERTIFICATIONS

• Scrum Master Accredited Certification, International Scrum Institute

• Awarded “Dorothy Brown Smith Scholarship” by Old Dominion University for the year 2011.

• Awarded full scholarship for entire master’s program by Old Dominion University.

• Awarded “Silver Medal in English” by Osmania University in the year 2002.

• Have received several SAP appreciations from my Manager and colleagues.

• Have received SPRINT star award at SAP which is awarded based on a vote among colleagues, to decide the most outstanding performer in a sprint.

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